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February 2024 by Jordan Avington
Customer service was superb Carl was excellent in my car buying experience very professional and met all of my needs
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February 2024 by SoCal RoyAl
I have always disliked going to a car lot, but in this chance meeting with Carl and staff at Don Thornton Cadillac, in Tulsa, my wife and I ended up being the difficult part of this situation! We ended up spending months stopping back by to see Carl and ask about the Cadillac Lryiqs on the lot and he always made time to discuss their options or show us around. He is a good guy, he will shake your hand and when you thank him for his time, you’re met with an “of course”, as if he doesn’t have anything else that is a requirement! Go see him, people! Ask for Carl! You won’t be disappointed and Carl, thank you again for all of your help! Don Thornton Cadillac, you have a guy that still puts customer service 1st and we appreciate all the professionalism during our car buying adventure! We will be back! Keep going, Carl!
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February 2024 by Mike Dorrell
This was the easiest new car purchase ever! Carl was very very professional! I highly recommend working with Carl and this dealership! Thank you!
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January 2024 by kamlesh kumar
Don't Buy Car from here !!! I have already ordered my Cadillac Lyriq and pick up location is Don Thornton Cadillac. Before buying any car I need to know that all features is available or not. Sales person out there tells me that first buy the car and take VIN # in your progression then we will show you those features. I agree to that but if I don't get that features will you refund my money then no answer to from any sales person. I know once VIN is issued its mine unless I sell it as pre owned vehicle. this is how you sell car or cheat your customers. This looks like spam dealer. I will keep my order on hold unless I am satisfied. On other hand Tesla gives you car for 2 days for test drive and check all the features is available or not. I am not asking for Test Drive just the features I am looking can be shown in showroom right in front of me. Please Train your sales person.
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January 2024 by Michael Deveney
Carl provided excellent service.
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January 2024 by Gerald Dust
Dear Sir/Madam,I am writing to express my heartfelt gratitude and admiration for the exceptional customer service provided by Carl Gbinessy. His dedication to ensuring customer satisfaction has left a lasting impression on me, and I believe it is essential to acknowledge and appreciate his efforts.Outstanding Customer ServiceCarl Gbinessy’s commitment to providing outstanding customer service is evident in several aspects of his work. Firstly, his approachable and friendly demeanor immediately puts customers at ease, allowing for a comfortable and relaxed interaction. This creates a positive environment in which customers feel valued and respected.Secondly, Carl’s extensive knowledge of the company’s products and services enables him to address customers’ inquiries and concerns promptly and efficiently. His ability to provide accurate and relevant information ensures that customers receive the best possible solutions to their problems.
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January 2024 by Anna Cullum
Carl was our salesman and he was very helpful and pleasant to do business with. It seemed as though we had known him for years. Our purchase went very smoothly and we couldn’t be any happier with our experience with Carl and Don Thornton Cadillac.
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January 2024 by Larry Ryan
What a refreshing used car buying experience!! Kaylin was great to work with as was everyone in the dealership. .if your looking for a car,give kaylin a call, I know I will! Thanks thorton cadillac
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January 2024 by G. Gerard Berenato
I drop my car off at 10. Heard nothing from them at all. I called them back at two and they had not even looked at my car yet. They told me this was standard procedure. Only reason they have you bring it in at 10 o’clock so they can assign an Advisor and that you should just wait until they let you know when they have time to get to it. I could not. This is what I was told I’m going to start taking my car to Oklahoma City.
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January 2024 by Micah Tjeerdsma
Cooper Houchin was fantastic to work with in the service department!! He kept me updated through the entire process of having my car worked on. I would totally recommend them for any Cadillac needs! The prices are the same as that fast oil change place…;)
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December 2023 by Greg Knotts
After looking at several different brands and types of cars and a couple of not so positive experiences with salespeople who were not very knowledgeable or accommodating we decided to make one last stop while in Tulsa at Don Thorton Cadillac to look at used XT5's. We were quickly greeted by a very friendly, accommodating and knowledgeable young man by the name of Carl and he went above and beyond to make sure that we had all of the information that we asked for and more. After test driving the vehicle we still were undecided about the vehicle but were extremely impressed with Carl. We didn't make a decision while there but later that evening decided to purchase the new 2024 XT5 that we had driven. We actually took delivery the next afternoon and everyone was absolutely phenomenal to deal with. For that I say THANK you very much to Carl Gbinssey and everyone involved.
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December 2023 by Lynn Harger
Larry and I recently purchased a 2023 Escalade from Don Thornton Cadillac. This was the most pleasant car buying experience ever. What made it truly pleasant was the high caliber of customer satisfaction driven employees at Don Thornton. We’d like to commend each one that were a part of this process.Ali Smith was the first person to contact Larry after receiving an online query. She provided the vehicle package features. Throughout the process, Ali has answered all our questions and continues to do so even after the sale! She is extremely knowledgeable and fluent in teaching us, the customers, about the features on our new Escalade.Kord Padilla was instrumental with obtaining the highest value for the trade-in of our 2015 Escalade (purchased new in 2014 from Don Thornton) and negotiating an agreeable package. Kord was very helpful in providing information about the addition of after-market automatic running boards. He set up the offsite appointment and arranged for a loaner. Kord worked with us on our request to swap the Michelin tires from our 2015 to the new Escalade.Cierra Thornbrough was very helpful in locating the best rate for financing. Financing typically has a lot of paperwork with a lot of fine print. However, Cierra was clear, concise and expeditious in her explanations.Corey Haas was helpful with the installation of the running boards. He had the loaner available. The installation was prompt.All of the above employees worked together to culminate the Don Thornton overall experience by getting us into the vehicle that we now are thoroughly enjoying.We recommend this great group at Don Thornton Cadillac to help anyone slide into the driver’s seat of a new vehicle too!
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November 2023 by allen jumper
I bought a 2022 CT5, the entire experience from start to finish was first rate. If you are looking for a Cadillac, go see Carl, this man knows his product. You won’t be disappointed. Great price and knowledgeable staff you can’t ask for more than that.
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October 2023 by Kristy Ellison
Carl, Cathy and Cierra made this experience so easy. Cathy quickly gave me the price of the car and answered all my questions. I had to fly from Austin, Texas to get the exact car I wanted. Carl picked us up from the airport and Cierra had all the paperwork ready for a few signatures. Carl made sure I knew all about the car and then I was off in no time. Would highly recommend them!!!
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October 2023 by Yadira Carrillo
We just bought our first Cadillac here from Carl he was wonderful! All of the employees are very nice! Carl was very informative and helpful! If you want a Cadillac come here and ask for Carl Gbinssey
