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February 2024 by Brenda Freeman
We just had our first bad experience with Discount tire. We were instructed by a tech at this location to order the tires we wanted online (they didn't have them in stock) and have them shipped to them for installation. We did this through the Discount Tire Website. However, I had to call the customer service number on the Discount Tire Website because when I was ready to complete the purchase, it indicated that I would need to pick them up in Shreveport (I'm in Tulsa). The customer service rep on the phone completed my order and said they would be shipped to the Olympia store. When I received the email receipt, it had the logo Tire Rack on it. I didn't question it because I just assumed this was an additional new logo for Discount Tire. When my husband went to our assigned appointment today to have them installed, John W informed him that we did not purchase these tires from Discount Tire. When my husband (a senior citizen) tried to tell him that we ordered them online, he was laughed at. After a considerable back and forth, my husband asked me to come into the store. I explained exactly how the tires had been ordered through the Discount Tire website with the help of a phone rep, and then, and only then, did John W admit that Tire Rack was an online shop that had been purchased by Discount Tire. I don't believe that he ever believed me when I kept saying that I ordered them through the Discount Tire Website. John W belittled my husband and made a spectacle of him in front of other service reps (laughing) and customers. We will continue to do business with Discount Tire, but NOT this location. We have never been treated this way before but there is no excuse for it. We have spent a lot of money at this store, but that's it.
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February 2024 by Rusty Williams
Very dishonest not sure if it’s this location or company wide but I will never go to another discount tire again,I talked to two different employees on the phone yesterday, he told me they could beat anyone’s prices just to come to the store with a quote so I did this morning and was told they could not give me the tires for that price because they didn’t know which distributor they were coming from, it doesn’t matter were they come from if you price match or beat prices, keep your word you liars
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February 2024 by Rod Bane
Always pleased with the service
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February 2024 by Joshua Kinney
Best to buy tires at and get rotate and balance
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January 2024 by Leah Saddoris
Was in and out fast, the workers are nice!
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January 2024 by Albert Wiersch
Always been happy with Discount Tire. They matched Costco pricing also. I think that saved a little money.
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December 2023 by Timothy Murphy
My go to
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December 2023 by Asher Wood
The best customer experience! Had to get a screw removed and patched on my wife’s car. I enjoyed a mountain bike ride nearby while the tire was being fixed and the service rep had the car parked right by the front door when I returned from my ride so I could put my bike right into the hatch. Not sure if it was intentional or not but it was great not having to leave my expensive bike sitting out in the parking lot. Thanks!
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November 2023 by Bobby Meadors
My go-to when it comes to new tires, they have great customer service and helped to answer all of my questions. They also allow financing on tires with no interest if paid within the agreed timeframe. Only downside is only one of their locations does alignments and it's a little farther away from home although I do drive to that location to do so since it's only about 40 min drive from me.
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November 2023 by Susan Phillips
I am so grateful for the professionalism and care that I received today at Discount Tire. Jamin met me at the curb before I even entered the store. When I shared my problem, he took over, keeping me updated along the way. I couldn’t be happier with my visit. Thank you!
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November 2023 by Clyde Vegas (Vegas family)
During the cold, my tires were low and discount tire a check air station set up in front of the store. The staff was so friendly and helping me to put air in my tires after visiting two different gas stations with broken nozzles they were able to get my air filled up.
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October 2023 by Jimmy Parnell
Discount tire and there employees always make me feel welcomed, you can always setup an appointment to get in quicker, they always beat or match any competition price on the Internet all you need to do is show them the price.
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September 2023 by Aaron Knight
This is by far the best place to buy tires in the city. Friendly, professional. Fast and competitive prices! I just wish they would prioritize customers standing in front of them over answering the phone. It's kinda rude to tell someone in line to 'hold on' then take 2 phone calls discussing tire prices and availability with other random customers. Next time, im tempted to call from the lobby when I arrive, perhaps I will get faster service.
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September 2023 by ky atwell
Came in to this location the evening of 8/7. I was needing a screw taken out of my tire and the tire patched. I waited an hour and a half. My low tire pressure light came on and after a few days I visited the Bixby location to check if everything was okay. I was told there that Tulsa Hills fixed my tire incorrectly. Waste of time, go to Bixby for better service and shorter wait.
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September 2023 by Derek Smith
Matt, Merion and crew once again providing customer service that is “Second to None!” This is the fourth set of tires I have bought this year from the best tire store in America. I called Merion, he ordered tires and set the appointment time, and the crew installed 4 tires in less than 15 minutes! No waiting all day like at the competition. Fast, friendly, professional service!!! Ask for Merion for all your tire needs.
