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December 2023 by Pat Holliday
Package was out for delivery today 12/22/23 but in the evening it showed there was an attempt and now delivering on Tuesday.We were home and nothing! I even signed for contactless delivery and left the garage code on the app! Ring doorbell had no activity. I would never use or recommend dhl! Cannot add photo or video because there isn't any.
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December 2023 by Trinity Price
DHL steals packages. Always say you will sign if not they will steal the package. Then tell you to contact who you ordered from to get a refund. Bad service. I will never again want any packages from them. They said they delivered and didn’t. Wish I could attach a picture of the text and emails from them.
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November 2023 by TERRY MOORE
The package was supposed to be delivered Wednesday, Nov. 22, 2023. I received a notification that there was an attempt to deliver the package but no one was home. A complete lie. We were home and there was absolutely NO attempt to deliver the package. I did get it today, Friday, Nov. 24 but it was just left on the porch and the driver did not ring the doorbell or knock on the door.
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November 2023 by Terry
The package was supposed to be delivered Wednesday, Nov. 22, 2023. I received a notification that there was an attempt to deliver the package but no one was home. A complete lie. We were home and there was absolutely NO attempt to deliver the package. I did get it today, Friday, Nov. 24 but it was just left on the porch and the driver did not ring the doorbell or knock on the door.
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November 2023 by robyna khan
Went to send a parcel at Karachi airport branch for USA. There was a Mr Usman Ghani, claiming to be service point incharge, that I had the misfortune of dealing with. The weight of the goods was 2.12 kg. He insisted on charging for 5 kg. Gave the most intelligent suggestion that I add more things and make it 5 kg! Never heard such insensible and illogical position in this day and age. In addition, the security of the office is such that one wonders what they are really sending out of the country! A dishonest company through and through.
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October 2023 by Aric Soule
Terrible. Required a signature with no notice. Shipment is now late. Also marked as undelivered 4 hours in the future, so clearly logistics and accuracy (and sharing info) are not their strong suits. Offered no solutions for their mistake despite being nearby. Use other carriers at all costs.
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September 2023 by Yenny Adell
It’s been very disappointing on their services for1. Delivery time is at 9-10am they appeared n left a slip note at 8.39am2. Called dhl n they said they will attempt to deliver from 9am to 9pm which till now no one came wasted a whole day waiting, called Apple & they said their delivery time is till 6pm?! Who am I suppose to believe now?3. Super frustrating wasted a whole day of waiting!4. Tomorrow is Sunday & no delivery5. Monday is a busy working day!!!Even Lalamove u get a phone call or watever on prior delivery. This one total zero call!!Zero star to them ! Don’t even deserve a 1 star! Do not use them!
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August 2023 by Cathryn Edwards
They are liars! They have never even attempted to deliver my package and keep claiming they can’t because there is no one there to receive the package. I have a Ring cam and know for sure there have been no attempts. I set it up for no signature necessary and have been tracking the order and know they aren’t even trying to deliver. When contacting customer service they just disconnect chat and phone calls randomly. I’m in disbelief they do business like this. I just want the very special gift I ordered to be delivered to my house. I paid so much for this and a lot in shipping to have it delivered early and now it feels lost out there with no way to get it.
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June 2023 by Michael Ross
Been trying to get an interview for a month now. Turned down good jobs because the email send says I'm a good candidate??
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May 2023 by Christopher Coombs
Truck deliveries, dock is on the south side of the building, I got there the night before, parked on N 118th E ave facing south near E Apache st. Security knocked on my truck at 6:10 AM to let me know I could back into a dock. Unloaded by 7:40am.
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May 2023 by Ken Blevins
Don't use them just park near them as a landmark for door dash to find me easily
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April 2023 by EJ Harper
I paid nearly 50 dollars extra to get my package before they were closed for the weekend. Not only did it take the person 2 hours to deliver to 5 people, but I was waiting at the door for nearly 2 hours due to the fact they are known for not delivering packages without signage. Right as they were suppose to deliver to my house it quit tracking and said they couldn’t deliver. They dude was deadass maybe 5 houses away from mine ? now I have to wait until Tuesday to receive my package that I paid 50 dollars extra to have by today.
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April 2023 by James G Hannah
This bunch loses more packages than usps. That must be why they partner with them.
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March 2023 by ROBERT SHARP
The absolute WORST bunch of people to work with! Obviously if anyone give more than 1 star they work there. Tracking is non existent. Lost my 70 pound package. They won't tell me where it is. All they say is it is a their warehouse waiting delivery. Been there 4 days and counting. Customer service is over seas. English is not their first language and a stupid redneck like me just doesn't understand them. What has become of real customer service? I would be ashamed to be the CEO in running a company this way, Surly they operate the way he directs them. All operations are controlled from the top down. Except DHL the mice play while the big Cat sleeps
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March 2023 by Teresa McDonald
In the past deliveries I have a dhl email letting me know about how I want my package delivered, ..at the door , etc but this time not email, not phone call letting me know,… so I missed my package .I hope this is not a dhl trend .
