-
January 2024 by Jesse Keefe
The pharmacy is a consistent issue. The hours aren’t fantastic and they are very difficult to contact. I was on hold for 27 minutes waiting to speak to someone. The only reason they answered is that I called on another line to speak to a store manager and ask them to tell the pharmacy to answer.When they answered, it was clear the lady who picked up the phone was not happy about answering. She was short and curt. It could have been that they were swamped, but if that was the case then I would have expected they would answer and ask if I could hold.The hours already aren’t great and the customer service was worse than usual. So, it might have just been the closing team was having a bad day.
-
January 2024 by Monica Hodges
Released from the hospital late on a weekend, and this pharmacy was open when others were not. I would have had to wait until Monday otherwise.
-
January 2024 by Daniel Triplett
They always have my meds and OTCs
-
January 2024 by Maria B.
I give the Pharmacy a -10. I have been a CVS customer all over the country and this pharmacy is the rudest, nastiest staff. When you work in healthcare empathy and compassion are important - this pharmacy staff shows none of this. I gave the benefit of the doubt twice before in other incidents, but tonight it was confirmed! They are hands down the absolutely worst, rudest and actually mean spirited staff - all of them. I just got out of the ER and could have used a little compassion. These people have no business dealing with the public, do something else... away from people. It was so bad that the store staff expressed their embarrassment.
-
November 2023 by Dee H.
Although my regular CVS closed, the 15th and Utica location was still great service and curtious staff. I came in for my vaccine appointment and only had to wait a few minutes even though they were kind of busy with it almost being 5 o'clock.
-
October 2023 by Brandon S.
CVS the store, great. This pharmacy is literally the worst. They are open only during the most inconvenient hours for anyone who has a regular 9-5 job. When they are open they mad rude. Like I'm just trying to pick up meds, sorry you are angry about your job. Don't get your scripts filled here, go somewhere else.
-
October 2023 by Jennifer farinas
The manager over the pharmacy was completely ruled . My daughter went to pick up her thyroid medicine . The manager would not check to see if the DR faxed my daughter medicine which was sent urgent to her store . The blonde manager was rude to my daughter while she was waiting patiently to pick up her medicine. The manager was like you haven’t pick up this medicine In months at this store . That’s because we pick the medicine up at a different cvs store . After that the manager said I guess it wasn’t so urgent . We are closing now you can pick up your medicine tomorrow. Then the manager shut the window in my daughter face rudely.
-
October 2023 by Natalie A.
I appreciate Mr Parker at the CVS Pharmacy. He was so helpful. I adked hom lots of questions. He gad petionce to explain it all to me. Even showed me non prescriptional medication on the isles. I appreciate him. I had such a professional and pleasant experience with him! I came back second time in an hour and Ealli helped me at 1:29 even though they had lunch.
-
September 2023 by Marcia L.
What everyone says about this place is true. They are horrible!!! I moved to Tulsa recently and used CVS in my other city so I just transferred my prescriptions here. I found out in my move that I lost two of them and my insurance wouldn't cover them so I wanted to use GoodRX. CVS wanted to charge me $110 to refill and Walmart only $20. No brainer right! Walmart here I come. To get CVS to transfer my prescription was a NIGHTMARE!!!! They kept me on hold for more than 45 minutes more than once. When I did get ahold of them they said they did it but when I called Walmart they had not. Walmart told me that this always happens with them. I finally called my doctor to have my prescriptions transferred. This shouldn't have been so difficult!! I will never use this CVS again! Still trying to get all my prescriptions moved! What a PAIN CVS is!!!!
-
June 2023 by Jess I.
I have never been to a pharmacy that didn't see all the customers in line who were there before close. The window closed a minute before close time as well and all other customers were ignored. I get techs want to go home but when a pharmacy's hours are 10-6 (even though the window outside says open until 8pm), it's hard to be there any earlier than 5:45 after work. Will never send a med here again for pickup.
-
May 2023 by R Henry
I used to value the convenience of having prescriptions filled, shopping the store, and dropping off packages in one location. Even though the store has a huge UPS Access Point Sticker on their front door window, the store manager on duty rudely refused UPS packages after a member of her staff grandstanded me in front of other customers. It was embarrassing. I have not returned since.
-
April 2023 by Jacob Couey
Unhelpful cashiers refused to add money to my Amazon account from a prepaid card. I went down to Walgreens and took less than 5 min for them to do. I will be moving my prescriptions and other business from CVS as their customer service has been awful the last couple of times.
-
December 2022 by Diana F.
I went here for combination Covid and flu test. It's been over 48 hours with no results. When I called a nurse practitioner, return my call and explain that having the flu test with Covid delayed results, unfortunately, nobody mentioned that when I took the test. This has been very frustrating.
-
August 2022 by Philip Kelley
Robo called me on a Saturday morning when I'm trying to sleep about "convenient monthly prescriptions" after filling a single prescription there which had no refills. Get a clue.
-
May 2022 by Sophia C.
technicians in pharmacy have awful customer service and are very rude. i called before going to pick up my prescription but was on hold for 20 minutes so i decided to go in person and he was nothing but rude to me. when he had to put my insurance in he sighed really loud and looked at me rudely and put his hand out without a word to grab my insurance car and then took it and closed the window. awful service!
