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October 2024 by Carter Carr
Friendly, helpful, quick.
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October 2024 by Bug Byte
Absolutely unacceptable service! We dropped off our equipment at Cox, yet they continue to charge us for both the equipment and the service—now demanding nearly $1,000. This is beyond ridiculous. If this isn't resolved soon, we’ll be looking for a provider that doesn’t abuse their near-monopoly status and values their customers.
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October 2024 by Yours
Their prices are awful. They never charge the same price twice. And it was was ALWAYS OVER what I was told
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October 2024 by Maria Gutierrez
We have had cox for over 7 year or more and it’s the worst, over price and the WiFi don’t even work.
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October 2024 by Jimnor
The team in the Tulsa area has the worst tier 1 help desk I've ever had the pleasure of dealing with. They need to fire everybody and start from scratch. They do no troubleshooting beyond "just reboot it lol," refuses to acknowledge ping checks or basic traceroute troubleshooting. Won't even open a ticket number or escalate my issue to a network tech that knows their head from their @$$. Absolute waste of my time and money
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September 2024 by Reina Valdez
Speed and professionalism in customer service
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September 2024 by David Rhoades
Lamar resolved all of our issues promptly and effectively 10/10 would recommended, very professional.
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September 2024 by Jeff Jeff
I went in there to discuss my wifi plan, and to switch out my router. Miguel R. Helped me with everything flawlessly. And he was able to answer questions for my grandmother in a easily digestible manner. Great service all around.
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September 2024 by Denis Kolosha
Cox sucks, keep having lost connections.
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September 2024 by LaQuenda Jackson
Despite my efforts to provide the necessary information for a verification process, I was repeatedly told by the customer service representative that my information was not received. This conflicting information was given to me a day after I placed an order online and submitted the additional information through the provided web link.
Our visit to the Bixby Cox facility was with the expectation that the issue of missing information would be resolved. The representative there assured us she would forward the document to the correct department and follow up the next business day. However, we were left disappointed as we never received that follow-up, despite our repeated attempts to seek assistance from the Call Center.
After the three attempts, I went to the Cox facility located on 51st in Tulsa, and Gladys Uyraney not only kindly assisted me with getting the documents to the verification department but also kept her word by following up with me on the process.
If you're looking for old-school customer service that has died in most businesses, please go see Gladys. She still has that thing called integrity.
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September 2024 by Haley Dixon
EDITED TO ADD: After the tech arrived again, I've been informed that because Cox doesn't service their own boxes to make sure they're clear and accessible, I am being rescheduled AGAIN so I will be losing ANOTHER DAY'S WORTH OF INCOME. DO NOT USE THIS COMPANY THEY DO NOT CARE IF YOU CAN USE THEIR INTERNET, ONLY THAT YOU PAY FOR IT.
Horrific customer service. Nobody communicates with one another, so it takes 4 days to solve one singular issue because they constantly shove problems onto the next rep or technician. Had to talk to four different people to get a next day appointment and even then I still had to go into the online scheduler because none of the times lined up because of, again, horrible customer service. My internet has been out since Thursday and it is now Sunday.
It gets to a point where any promised servicing isn't believable because they can't be trusted to actually talk to the next person. I was told I'd have a credit on my account, but I also was told this problem would be fixed three days ago. Working from home as a mental health professional makes it pertinent I be able to access a strong connection, and because of Cox's absolute ineptitude I've been unable to attend to my patients and earn my own income for four days. If you can pick any other service, pick it, because one day you'll need access to your internet and the Cox monopoly will throw you around hoping you'll give up on them doing their jobs and then treat you like you're being difficult for wanting to be able to do your job. No urgency and no care. Horribly understaffed and inept. Trying to get cox to solve any issue will turn you into the worst kind of customer because they take advantage of any flexibility to avoid doing their job. Horrible. Horrible. Horrible.
EDITED TO ADD: Of course the only time Cox feels any urgency is after a public flogging where in which another employee--likely completely unconnected to any other employee or branch I've spoken with and internationally outsourced--now wants to give me another errand. So now I have to do their job for them by contacting them from an all new approach so I can be told by a whole new set of people that they can't do anything because they don't actually come into contact with the people who need to be able to do the work--the service technician. I edit this review to further clarify for anybody that might be tempted to believe this problem will be alleviated by me sending an email to an outsourced team that this is precisely the issue with cox and their business model and a two dimensional reply telling me to run through my technical issues for a sixth time is not going to change their overall incompetency.
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September 2024 by Lance, Casey Maxey
Never a good experience.
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August 2024 by David Littleton
What a joke these people are automated services don't work billing is incorrect can't get anyone to help
DONT USE THIS SERVICE THEY ARE THEIVES
Update they are still screwing with the billing
DONT USE THIS COMPANY YOUR BILLING CHANGES ALL THE TIME IN THEIR BENEFIT NOT TO HELP THE CUSTOMER.....
THIEVES
Billing is now 419 dollars
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August 2024 by Christopher
DO NOT EVER BUY. I only actually had internet for a month. Got charged for 3 months, and they charged me twice for sending someone out that didn’t fix anything. Customer service cussed at me when trying to dispute this.
The issue was never resolved and they sent me to collections which has DAMAGED MY CREDIT!
COX IS THE SLIMIEST AND MOST FOUL BUSINESS I HAVE EVER ENCOUNTERED. T-MOBILE ISNT MUCH BETTER BUT ATLEAST YOU CAN CANCEL THEM EASIER.
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August 2024 by Seth Pollock
They will randomly increase your internet bill. You will try to talk through customer service through the app which is just text messages and they will stop replying for hours at a time. Then eventually you will get to call a real person who says he can help and transfer you to someone else who will then transfer you to someone else who says they can’t do anything for you. Also the internet is EXTREMELY spotty even with their router or a top of the line personal router with the best internet package. Get AT&T if you can because it’s cheaper and provides better service.
