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March 2024 by Brian McClure
I haven't experienced anything good about this pharmacy. They are slow to respond to requests. They don't answer phone calls quickly yet blame other pharmacies for not answering the phone. Their auto-refill feature does not work. Prescription transfers take multiple days. And for what it's worth, the app is terrible
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March 2024 by Bill Gregorovic
They were having computer troubles today and yesterday, but the person at the register did everything she could to try to get the discount that I was looking for run through and she did. She could’ve just said go home and try tomorrow which is the rude attitude a lot of places have these days. I was very pleased that she went the extra mile to help me. I was getting a prescription for some prescription eyedrops that I really needed and I was very appreciative of her efforts.
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January 2024 by Stacy Gantt
This CVS is not an ups package drop off location. You can always rely on this location to be the most unreliable.
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January 2024 by sophie mackay
Seeing that most of these reviews are about the pharmacy I’m not surprised at all. I came here to say my mom and I had the worst experience with the pharmacy manager, Nnedi Ezenwa, and another tech that was working the front which they’ve refused to give me her name although I will find out.My 11 month old son was diagnosed with pneumonia and RSV and we were desperate for his breathing medicine. It was transferred to this location because they were the only ones with it in stock, upon my mom arriving she first waited 45 minutes to be spoken to like she’s stupid. They said they couldn’t give the prescription because the transfer didn’t go through and we needed to go to urgent care. We just left the doctor … regardless of whatever computer issue they may have been having my mom should NOT have left that store in tears.When I arrived at the pharmacy to ask them what happened and who spoke to my mom that way, they denied any wrong doing and Nnedi actually looked me in the eyes and said “it was me. What’re you doing to do about it?”Trust me, this will be dealt with. I recommend nobody ever gives this place their business. They do not know basic human respect.
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December 2023 by Nickoo Dobbs
The WORST pharmacy customer service. I have been getting my prescriptions from there for years dealing with the attitude because it was in a convenient location. I recently went to pick up 3 prescriptions I was prescribed for bronchitis & upon opening the bag that was stabled shut 2 of the 3 prescriptions were 1 pill short. When I called to resolve this, I was on hold for 20 minutes only to have someone on their end pick up the phone and immediately hang up. The next day I sent my husband to go in person to pick up for me since I wasn’t feeling great and he was also treated with a bad attitude by the tech and pharmacist. So I called from home again and finally got through to the pharmacist who told me to “just take the pills you have for now and if you still feel bad with 1 less pill then we can revisit this”. I was shocked. I went to an urgent care due to my primary care doctor not having any appointment slots to see me. The urgent care’s policy is that I would need to be seen again for any refills. My insurance paid for all of my prescription so it would cost me $0.00 for the pills as opposed to my $50 copay at urgent care. So tell me - wouldn’t any normal person be upset if CVS shorted you pills and is not willing to correct their mistake?
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November 2023 by Jessica Laettner
I’ve never seen anything like the pharmacy situation. These people don’t even work an 8 hour day. The hours aren’t conducive to serving sick people—closing for lunch after a 3 1/2 hour shift? Ridiculous. Employees are unprofessional and combative—the girl talking to me like I’m trash had blue hair and a disgusting nose ring—no respect for a customer. No uniforms, no name tags, just a motley crew of uneducated people operating like a pill mill. The app is useless—they tell you what time to be there then act like you’re the jerk for showing up on time—no, I don’t have something to do for another 30 minutes after I’ve already waited 1/2 a day to get my medicine. Zero compassion, no customer service skills, and apparently really poor time management.
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November 2023 by Ron White
I agree with the others on this store! I had moved to the 21st & Harvard because the store was much nicer, and the pharmacy staff, including Pharmacists was friendly and helpful. They closed the 21st and Harvard store because the front of the store didn’t get enough business. So, forced to come back to 15th & Utica. Terrible store! One star is too much. Pharmacy hours are inconsistent, and staff not at all polite. In a way I can’t blame the pharmacy staff totally for their bad attitudes, because it’s brought on by dealing with unhappy customers. But cranky customers is management’s fault. That’s something they can change, but are just not interested in doing so. I will say this, if the girl at the counter that I met would have put as much effort into her job as she did on her Halloween costume, I would have been a much happier customer.
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November 2023 by Kerri Jones (Bnercrusher)
I waited 45 minutes for a vaccine appointment and then this woman working in the pharmacy was a racist to me. I wouldn’t go here for anything. Going to Walgreens now.
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October 2023 by Beverly Cotton
Worse customer service ever! Moved my scrips from this pharmacy and was forced back to the CVS on 15th as the one on 21st closed. I wonder y it closed! Tech’s r morons. Moving scrips to a compound pharmacy where u will receive excellent customer service and they deliver for free! Rowland Pharmacy is the best! Highly recommend!
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September 2023 by Marcia L.
What everyone says about this place is true. They are horrible!!! I moved to Tulsa recently and used CVS in my other city so I just transferred my prescriptions here. I found out in my move that I lost two of them and my insurance wouldn't cover them so I wanted to use GoodRX. CVS wanted to charge me $110 to refill and Walmart only $20. No brainer right! Walmart here I come. To get CVS to transfer my prescription was a NIGHTMARE!!!! They kept me on hold for more than 45 minutes more than once. When I did get ahold of them they said they did it but when I called Walmart they had not. Walmart told me that this always happens with them. I finally called my doctor to have my prescriptions transferred. This shouldn't have been so difficult!! I will never use this CVS again! Still trying to get all my prescriptions moved! What a PAIN CVS is!!!!
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September 2023 by Amber Sanchez
HORRIBLE, 15th and Utica and 41st and HARVARD never have anything in stock rx wise! I am on hour 4 of sitting on hold trying to find a pharmacy they can transfer my child’s antibiotic that he needs NOW not Tuesday. The app is a joke and since Walgreens was nice enough to fight this battle with me and also called this location 4x this afternoon sitting on hold over 45mins each time to request the transfer they are now closed and I’m calling his pediatrician after hours trying to get a new rx sent to a 24hr Walgreens. I have been on hold over a hour with cvs in owasso trying to see if they have it in stock but once again nobody answers the phone at cvs pharmacies!! No wonder they are closing left and right, working in health care this is absolutely inexcusable
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August 2023 by Chloe Duncan
The people checking me out were awful and rude. I asked a question and they rolled their eyes at me and laughed. I would say you should fire them but that’s probably gonna be the only job they’ll be able to work at for the rest of their lives.
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August 2023 by Kelby Corr
I am deeply disappointed and concerned about the discriminatory behavior at this CVS location. A close hispanic friend of mine was unjustly singled out and subjected to a humiliating pat-down by security based on mere suspicion. Never supporting this location again.
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August 2023 by ken ch
This place shouldn't get a star. My doctor wrote a prescription for both of my kids. One of my kids got his meds with no problem. The other kid didn't get his prescription even though both kids have the exact same prescription, went to the doctor the same day, and have the same insurance. Then the person that was suppose to be helping me was an overt racist assuming I'm on Medicare and claiming that is the reason the prescription wasn't filled. What an idiot. Why does this idiot assume I'm on Soonercare and not look my family up in the system. Long story short. I will not be using them again.
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August 2023 by sheila richardson
Pharmacy hours are horrible. If you work there is no way, unless you work close to this location to be able to get your prescriptions. I’ve tried now for over a week to be able to race across town to beat their 6 o’clock pharmacy closing time. With all the 5 o’clock traffic it’s impossible. CVS can’t even keep their stores open. In the past 3 years I’ve had to go to 4 different CVS’s because they keep closing them. This is getting so ridiculous I’m so done with this company. Hello Walmart, at least they are open till 7.
