Chase Bank provides checking and savings accounts, mobile banking, and other deposit products. The staff is consistently described as friendly, courteous, professional, and helpful, offering excellent customer service. Specific employees are praised for listening to customer needs, clearly explaining account options and fees, and providing effective, timely assistance. Customers report great experiences where they felt their needs were understood and they received personalized advice, with staff often going above and beyond to help set up accounts and online banking. The bank's atmosphere is noted as impressive, with a comfortable and fancy lobby. However, a drawback mentioned is the necessity of scheduling appointments in advance for certain services, as walk-ins are not always accommodated. Additionally, some customers note that branch locations can be inconvenient, requiring travel across town. Despite this, the ATMs are reported as reliable. Overall, the bank is recommended for its professional and friendly service that makes customers feel important and well-cared for. Deposit products are provided by JPMorgan Chase Bank, N.A. Member FDIC.
I had an appt with Mr. Mickey Williams regarding a secondary account. He explained all account options that would best suit my needs w/o having to pay a monthly fee. After we agreed upon an ideal account, he promptly activated it. The business session was handled in a timely manner. Excellent customer service!!
October 2023
I took someone else there I have a problem with chase because you have to go clean across town to get to bank none on Northside of tulsa
September 2023
Very friendly staff! Sorry not sorry but the teller Mike is SO gorgeous! Actually had a conversation instead of feeling like stuffy bank personnel! Good job, guys!
