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February 2024 by Lexy M.
For the price, this place has what you need. A very large store with a lot of selection of items. The store was clean, workers were kind, and we found what we were looking for. I was only looking at baby clothing and gear. There was a good variety!
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February 2024 by Jody McPherson
It was very very messy. Everywhere. There are some good buys if you look. But I wasn't impressed.
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December 2023 by Carren Simon
My visit to Burlington Coat Factory was quite disappointing. I initially went in to purchase a coat, but I was frustrated to find that the coats were disorganized, with sizes and colors scattered everywhere. Later, I searched for hats and gloves, which took me a while to locate, and when I did find them, they were haphazardly strewn about, some even on the floor. The same disarray continued when I looked for shoes.One of the most frustrating aspects of the experience was the lack of clear identification for employees. Many people seemed to be working there, but they weren't easily distinguishable as staff members. They didn't wear distinctive Burlington Coats shirts or name badges, and I often mistook them for fellow customers restocking items.At the checkout, there was only one person working, and it took a considerable amount of time. Another employee eventually took over, but issues persisted with another customer's payment not going through, leading to repeated calls for a manager. Unfortunately, a manager was nowhere to be found, as the security personnel informed us that they were all at breakfast.Overall, my visit left me underwhelmed due to the disorganized displays and the lack of clear employee identification. I even contemplated buying a jacket for my son but decided against it due to the overwhelming experience. I briefly considered not buying a coat for myself, but I eventually did because I wasn't sure when I'd have the motivation to do so again.
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December 2023 by Drea's Doghouse
The store is quite busy, but that’s a good thing. It’s a popular place due to really great prices, huge selection, and acceptable, good, and great service. It can be a mess, sometimes, especially during the holiday shopping stampede, but it’s not that bad. It’s really because we customers trash it so fast they can’t keep up! They could jack their prices up to hire more help to keep it neater, but then I’d really be mad! I absolutely do not mind hanging things back or re-folding a shelf I just rummaged through for these massive bargains. I think their help works very hard for very little and am grateful for them but wish they earned a living wage. The best thing Burlington does besides prices is staying open late. It’s the only place I shop now, and I’m here just about every week! If you have not been in a while, get there! You can stay til midnight!
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December 2023 by Mary Ann English
Love Burlington, but last two times I've been in the checkout lines have been so long I just put my merchandise back and left. Need more cashiers.
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November 2023 by Aurielle White
Burlington is fully stocked & ready for the holiday season! I have found that the earlier you can go, the better. The check out line is the shortest the closer you can get there to opening store hours. Due to my own time constraint, I was able to find almost exactly what I needed & get out quickly. I'll definitely be back to browse and shop when I have more time.
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November 2023 by Justin Baughman
This is the only Burlington coat factory that we've ever been to so I can't really compare it to any other ones but it's all pretty well organized. Could be better in some places but obviously with so many customers and not very many employees as hard to keep up with everything but they have a little bit of everything. Decorations kitchen supplies, baby stuff, clothes. Lots of clothes. They have cologne and toys and all kinds of other things that you can't really find anywhere else
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November 2023 by Grace Caughern
I absolutely love this place! It's cheap but has good quality items. I can find almost anything here, even cheap household items. I bought these shoes for $13.99 and I don't regret it!!
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September 2023 by Joe Cusick
Had 6 employees in the store but only 2 registers opened for a line of 30 people. Then one of the cashiers had to go help someone whose bags were setting off the security alarms. Makes you feel like you're waiting at an airport. Was in line for 20+ minutes.
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September 2023 by Cindy Purdy
They had a great selection of apparel and fall items. The check out line was long with only 2 cashiers, but she was very nice. I had a great visit.
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September 2023 by snarkyguy
Back in the day, this was a great place to find clothes for not-too-much money. I guess it still might be, but it seems to have gone downhill a bit. Long lines, not many people working there, and the selection isn't as nice as it used to be.
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September 2023 by Brooklyn Ravenscroft
Typically when I come in I don’t know what type of service to expect- HOWEVER, I had great customer service provided by Jehosheba. She was so nice to me. I appreciated it.
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August 2023 by Hazel Palmer
Glad they have the layaway back I was hoping the lines were not going to be long since it is tax-free weekend but to my surprise Burlington had at least seven registers open and I did not have to leave my stuff they have a lot of clearance items on top of their already low prices oh and I'm glad that the dressing rooms were open and that's another reason why I would put stuff back or have to return items over and overOverall my shopping trip was a breeze and I'm very pleased it went very smooth I will be back soon
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August 2023 by Nadali Elliott
Horrible service. Fitting rooms were closed so we had to buy what we wanted and return the ones that didn’t fit. Went back the next day and returned the items. Continued looking for our items we needed. made sure fitting rooms were open, they were. Came back 15 minutes later and they were closed with the same employee doing her job right there next to the fitting room area. I just had a few things to try on. She wouldn’t let me in even though she was staying right there next to the fitting rooms. Told me I had to wait 40 minutes to an hour. She never left that spot during that time. Cashiers were so respectful, but the other employees on the floor are beyond rude!
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August 2023 by Mothique Moone
Always horribly SLOW in the evenings at the checkout! I spent 1.5-2 hours in line! It was so bad that I put my things down after an hour, left to go to another store before it closed, came back, got back in line & wouldn’t of been but a few feet farther in the 20 minutes I was gone.Place is always a mess. The thrift stores are looking more tidy nowadays. Not an enjoyable shopping experience in the slightest. ??This place should be less than 3.9 stars. More like negative 5.
