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December 2023 by TJ Woodberry
Made me wait 40 minutes to cash a check that was only a few thousand dollars and then said they didn’t have enough cash on hand after wasting my time. What a joke.
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October 2023 by N Young
Do not even go here - no customer service after BMO took over. You have to call toll free number and wait 20 minutes and then a real person might help you. Go elsewhere!
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August 2022 by Joe Preiner
Happy, friendly staff that actually want to help their customers in their time of need. Always clean and a teller waiting for you either walk in or drive thru! Thank you Rabia!
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August 2022 by Laurie Lane (Lori)
I got a checking account and then was able to use my money for other things after using the money ? to open the account. But since I had friends sending money for Bitcoin they closed my account cause they thought it seemed suspicious but even after they held the money for a while ? they didn't find anything wrong and gave me my money ? but closed the account ?! And I actually like the bank.
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August 2022 by Andre Hill
Worst of the four Banks I have by far they don't never have any staff their hours are trash
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August 2022 by Laurie “Lori” Lane
I got a checking account and then was able to use my money for other things after using the money ? to open the account. But since I had friends sending money for Bitcoin they closed my account cause they thought it seemed suspicious but even after they held the money for a while ? they didn't find anything wrong and gave me my money ? but closed the account ?! And I actually like the bank.
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February 2022 by Daniel Leibowitz
So far I bnb love this place a lot. Very professional and great service!
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June 2021 by Lela Pinkard
Very very positive experience with Natalie and Eric. Extremely helpful and offered assistance to help me navigate online bank6and auto pay system. Excellent customer service!
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March 2020 by Sprinkles Dog
I've been with them for about five years, not a lot of locations but if you ever have an issue and go into the Peoria location someone will be able to help you. I think if you want customer service the in branch service here you will not find at larger banks. Rich or poor you will be treated correctly.
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October 2019 by Susan Meyer
I've been with them for about five years, not a lot of locations but if you ever have an issue and go into the Peoria location someone will be able to help you. I think if you want customer service the in branch service here you will not find at larger banks. Rich or poor you will be treated correctly.
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February 2017 by a rice
The staff is friendly but they have terrible hours and limited locations. Not convenient at all with my busy lifestyle.
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February 2015 by Tim Shadley
High fees & few locations but polite and efficient staff. Not a bank for low balance holders, though. They defer to company policy. I'm not even sure anyone on-site has any real authority. I've had the same account with the various banks who buy the locations for the past 32 odd years there and this is the first bank regime to defer so quickly to company policy without attempting to assuage the customer complaints or compromise out of the spirit of mutual benefit. With the abrupt closing of the Bartlesville branch I would be suspect of future banking with Bank of the West in NE Oklahoma.
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March 2012 by Jon Wood
I've been a botw customer for over 10 years and have almost all of my banking accounts through them (personal, business, mortgage, etc). I went to this branch for years when it was just a converted house over near Utica, and love the new location on Brookside. Same friendly people who know my name and needs (esp Christina who's been a constant help the entire time I've been in Tulsa - name me one other local branch employee at ANY bank who's been with one bank and branch for 8 years and I'll eat my hat) and same great customer service I've always counted on. Similar review could be said for Bixby branch, though I don't go there as often. Note: Glowing service reviews do NOT apply to 51st and Sheridan branch where I'm consistently underwhelmed and made to feel transactional every time I've made the poor decision to go there instead of to my friends on Brookside or in Bixby.