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February 2024 by haley sellars
I'd give negative stars if I could. I have several reasons but the biggest reason is this - I went to one of their ATM machines to deposit the $200 in cash I made from work that night. The ATM took my cash AND my debit card. Like, ate them. So I looped around and went to the teller to figure it out. Of course they couldn't give me my cash or debit card right then so they put in a report. They gave me a credit the next day of the $200 the ATM stole while they did an "investigation". A week later I checked my account and I see I'm overdrawn. Well apparently their security measures are so terribly poor that they could only find $100 of my $200 that their ATM stole. So not only did they reverse $100, they also took the rest of the money that was in my account. And when I called I was basically told too bad we only found $100 so that's that since I have no way to "prove" it... like I'm sorry what? So you're saying someone stole the other $100 and none of your cameras or the ATM system can tell you that I deposited $200? Hm. That's interesting. I'm never trusting this bank with my money again and I will not be giving you a single dime. Get better security measures in place arvest. If you don't have a log of all attempted transactions on your ATM machines then you should NOT allow people to deposit money into their accounts through them. Absolutely horrible. Oh also! They said I'd have to pay for a new debit card eventhough my card was TAKEN BY YOUR MACHINE. I hope whatever employee did the "investigation" enjoyed that $100 and got some nice Christmas gifts with it! Disgusting.
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January 2024 by Melvin Funez
Good place
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November 2023 by Jody McPherson
Great service.
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November 2023 by Ashely
Definitely see why it's 2.6 star. SMH never using them again
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August 2023 by Cat Rojas
I have an account. I needed change for my schools PTA. They wanted to charge my personal account to fill the order. Very rude and unprofessional. She kept making disapproving and questioning sounds the whole time.
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August 2023 by Vintage Queen
I am sad to say that I have had both recent and past "unusual" experiences here such as those mentioned by other reviewers, as well.
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October 2022 by Sara Lewis
This branch is not great at account security. I went through the drive through to deposit a check and when I checked my bank account later that evening it showed I withdrew $300 from my account. Which I definitely did not do. I have banked with Arvest for 19 years and when I called and let them know what happened the didn’t even apologize. They just said it would take 3-5 business days for it to get corrected. I will not be using this branch in the future.
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August 2022 by Jae Choi
Horrible ServiceI had to get alot of changes ($80 worth) then telling me I need to go to another bank next time??? do your job.also making rude comments while I was walking away. Giving me attitude the whole time, An Older looking woman.
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April 2022 by K Tan
Walk in the bank look like no body care about you, plus the bank tellers no smile look like you are not welcome the attitude ? ????
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February 2022 by Randy Lindemuth
No customer service at 71st & Sheridan on 2/4/22. I was in the commercial lane at 4pm today, with another Arvest customer ahead of me for several minutes. When they were finished, and it was my opportunity to make a cash deposit for a landlord real estate customer, the Arvest drive-thru teller verbally refused my deposit stating "they closed at 4PM due to inclement weather"!! Then she points at a taped sign in the bank window saying they were closing at 4 pm due to inclement weather. Really??She refused my deposit and stated she would get in trouble if she accepted it!! WOW My vehicle clock was 4 PM exactly, but she verbally stated her inside clock said 4:03 PM. In frustration, I told her I would post a negative online review regarding this "Rudeness and Poor Customer Service", her reply was "that's fine". She finally admitted they were closing early because there were only 2 employees inside... I guess 2 employees are enough employees until 4PM, but NOT A MINUTE after 4 PM?? You kidding me??Since my customer needed their rent deposit available today, I drove to Arvest 101st & Sheridan, and voila they were open and that teller stated they were open until 6 PM today. Why didn't inclement weather cause this location a problem too (well, because there wasn't inclement weather today)? Very poor customer service that Arvest closes early (a supervisopr or management employee could have stepped-in to work the drive-thru window) or the teller at 71st Street could have at least recommended that I drive to 101st & Sheridan for my cash deposit (but, they couldn't suggest that to a customer-- if the excuse is inclement weather, right?).After 2 Arvest locations to make this real estate customer's deposit- I then made 2 additional deposits for other landlord customers at Bank of Oklahoma and Chase Bank. Neither of them were closed at 4:45PM (due to Arvest's hilarious excuse of "Inclement weather"). So for my business, this landlord customer, and any future customers, I will recommend Bank of Oklahoma, Chase Bank or another bank for their banking needs!!
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December 2021 by Zachary Seizinger
I worked with Taylor baca this afternoon re-allocating some of my finances. I was on the verge of switching banks from Arvest, but after her awesome customer service, skill, and knowledge in what she does I will gladly be continuing with them. Taylor has been by far the most helpful employee I have worked with at this bank!
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September 2021 by Trevor Roberts
Waited almost 45 minutes in the drive thru just to be told my overdraft protection had been cancelled with no notice.
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August 2021 by Gerardo Flores
Bad bad bad costumer service especially the middle east guy work there is the worst always is something horrible horrible
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August 2021 by Chris A
I applied for an auto loan through the website. I was then put in contact with the loan department who walked me through the process. That part was fine, but everything else however was awful. First off, it was only told to me as I was signing the paperwork that I could pay online only if I opened an Arvest checking account and I would also receive a discount on my interest rate. I signed my paperwork at the 71st near Sheridan location and I have never been in a bank where so many knew so little. It took three employees to help me complete the auto loan paperwork and they almost forgot to issue the check itself. The best part is when I went to open a checking account. I received an email a couple days after the requesting the checking account that my account was opened and funded. Then I get a generic letter about how Arvest is shutting down my account and they don't wish to do business with me.....AFTER THEY GAVE ME AN AUTO LOAN! See any problem with that? I call customer service and loss prevention and they refer me back to the branch. I go to the branch and the manager says that there was suspicious activity on the account... Do you know what that suspicious activity was? I was linking my Paypal account to this Arvest account. At one point she asks me how to spell Paypal!?! What year is this? I was told I would get an answer weeks ago to this issue....Guess what? No response. According to their manager I am no longer able to open an account with Arvest.....once again... AFTER THEY APPROVED ME FOR AN AUTO LOAN! Not only that, I had to call the loan department and confirm my payment date and ask where to send the payment.....because at no point was I given the information or so much as a payment book. If I could go back in time I would avoid Arvest bank like the plague. Miserable experience.
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August 2021 by Chad Click
Taylor helped me with a new business checking account today. Friendly and informative. Thanks Taylor.
