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June 2024 by Paula Martin
This place is a joke and i wouldnt recommend anyone work here. Jessica the main manager shows up when she wants, doesnt communicate any issues and the other leads are a joke. If you are hard working they don't care, they'll find anything to reprimand you about when they do the same things. I answered my phone because there was an emergency, I was about to go outside to be able to talk to my partner and help her through the issue she was having, but it was raining so I didnt step out. Which of course they came over to try to reprimand me for it in front of all the other employees, which is unprofessional in the first place. They told me if I have a phone call I need to leave the building and clock out and if I'm on the phone again I was going to have to leave it in my car. I told them I see you guys on your phone all the time, do you clock out when you are on the phone. I Also just saw Jessica on her personal phone for a long time while she was at her desk and I know it wasn't business related with how she was trying to be quiet about the fact she was on her phone. If you want to up hold your workers to being punctional and not allow them to answer their phones maybe the leads should also follow those rules. Also i was told i couldnt eat on the floor and i have seen many other workers eating on the floor at their desk and nothing was said to them. Now if I was constantly on my phone and not doing my job I could see why they were having an issue. However I did my job and I would always make sure that extra boxes and extra bubble was made so that things could go quickly for others. I would keep myself busy all the time assuring things didn't fall behind. I would sometimes not take breaks to make sure i got things done, which that was also a problem for them. Keeping myself busy of course wasn't noticed and the only time I was spoken to by the leads was when they wanted to reprimand me. They basically waited until I went to lunch for me to be told they no longer wanted me there and i couldnt even go in to get my things when i was still sitting outside the building eating. I was never spoken to by Jessica for her to hear about the issue with the phone or my side of things. Which that just shows me they are little scaredy-cats that can't handle when someone calls them out for they're hypocrisy. They don't care about the people that work there and have a "your replaceable" attitude, no wonder they have a high turn over rate. The leads are mainly men that love to show you I'm above you. There was a lead there that would constantly be watching everything I did, would follow me around and wait until he could find something to reprimand me for and would smirk about it as he was walking away. It's a popularity contest there and I'm happy I'm not there anymore. My work will be appreciated else where and ill get paid what im worth. Also with such horrible reviews from customers this place will close down at some point.
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March 2024 by Jane D.
Not only did I used to work there, but I also let them work on my Macbook Air. Worst. Mistake. Ever. The keyboard issue that I was having was fixed, no problem. But the battery issue? It now drains faster than it did before when I take it off the charger. I was told by my college that if I let them work on it that it would void my warranty through them. I should have listened and went ahead and took it to the local Apple Store because now I've got a $3000 paper weight that I'm going to have to replace. From my time as an employee, DO NOT WORK HERE! The bosses will flat lie to your face and tell you that after six months you'll get a raise. No one I know that's still working there has been offered a raise even though we all signed paperwork stating that we acknowledged what we were being told. Half the parts that are ordered aren't even what was ordered but are thrown on work orders anyway because they'd rather have stock in house than have to explain to irate customers that they will have to wait even longer to get their device back. All the leads but one are absolute jokes that do what they want when they want including but not limited to discriminating against those with mental health issues. The GM knows about it and does nothing to stop it.
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January 2023 by Arlien Gunn
Amazing awesome. Fast
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November 2022 by Rashaad Robinson
Trying to figure out Why my battery isn’t getting a charge above 49% to my laptop. 2nd. why is my device name a different name? 3rd. My laptop is moving extremely slow was not acting like that before. 4th. It WONT STAY ON !! I HAVE TO KEEP IT PLUGGED IN FOR ME TO BE ON IT AS SOON AS I PLUG IT IN IT GOES OFF AND DOESNT COME BACK ON
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August 2022 by Steph Hedrick
My friend loves working here. Maybe I will apply to as well.
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April 2022 by Whitney and Emily 1987
I absolutely love my job here. I have been here for almost a year and have absolutely no complaints. Highly recommend people to apply here.
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September 2021 by Lawrence Evans
Good People
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February 2021 by Darnell Charles
DO NOT UNDER ANY CIRCUMSTANCE USE THIS COMPANY !!!! IF I COULD GIVE THIS COMPANY ZERO STARS, I WOULD. After reading terrible reviews from the Better Business Bureau as well as Google, I went against my better judgment and signed up for an insurance policy for my laptop thorough the WORTH AVE GROUP insurance company that use THE REPAIR DEPOT for it's repairs. My laptop ended up being damaged and I filed a claim for a repair. I LITERALLY SENT MY LAPTOP TO THIS COMPANY FOR A REPAIR OVER 30 DAYS AGO AND STILL DON'THAVE MY LAPTOP. The customer service is absolutely terrible. If you email your "assigned adjuster " regarding updates, you'll be lucky to get a response. Virtually every time I contacted my adjuster, I didn't get a response and had to either call the company or message them via a live chat to get any type of communication regarding my claim. After 2 weeks had gone by after filing my claim , I received an automated email FROM THIS COMPANY telling me there was a delay. A week later , I received the same message again. after sending several emails, the best that I could get from them was that they were" waiting on parts " ( mind you, this is 3 weeks AFTER sending them my laptop). After continuously reiterating to them that I am a graduate student who needs my laptop to conduct my work (especially during this pandemic where virtually all school work is being done online) i finally got a date as to when "the parts" would come in. I contacted them 24 hours after when "the parts" was expected to be delivered, for an update regarding my laptop. Big surprise , 4 days went by and NO RESPONSE ( AND STILL NO RESPONSE). As it stands , it's been over 30 days , I don't have my laptop, and have no idea if or when I will get it back. I hope everyone reading this heeds my warning and DOES NOT USE THIS COMPANY and do not fall victim to their scam . They don't care about providing good service just about your money because they made it clear to me that they wouldn't start any repairs until they got my deposit money ( which I sent them BEFORE I SENT THEM MY LAPTOP).AGAIN, SAVE YOUR MONEY AND PEACE OF MIND BY FINDING A LEGIT COMPANY AND STAY AWAY FROM THIS ONE !
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September 2020 by Benjamin Anderson
I sent in a broken laptop through Square Trade's repair program. The staff at The Repair Depot responded amazingly (almost suspiciously) quickly and I had my laptop back within a week. The repair turnaround was fast, the laptop is functioning perfectly, and customer service was attentive. Square Trade would not let me know what was wrong with the computer (and actually told me there was no way to get that information), so I contacted The Repair Depot directly. Even though my request went to sales, they tracked down my repair order and let me know exactly what the problem had been. Which was notable on its own, but also made the work they did to fix it even more impressive in the time frame. I don’t live in Oklahoma, but if I did there is exactly ONE place I would go for computer sales and service. The Repair Depot.
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July 2020 by Ace
Great service. Very fast turn around. Phone looks like new.
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March 2020 by Michael B.
I called my insurance about my iPad cracked glass I had and although I could've gone to Apple and have it fixed there like I always do they required me to send it to their contracted repair shop. Well after doing so they took three weeks to replace the glass because they said that it was attached to the logic board and needed to be ordered. I already knew that it was attached to the glass on an iPad regardless what the insurance said and that is why Apple is your best bet. Anyway, after three weeks of waiting and got my iPad back I noticed that my data plan wasn't working because it was asking to add a line which I already have. After going into the setting about I also noticed that there was no SIM card in the slot by looking. The repair depot threw my SIM card out with the logic board and failed to check inside the slot. Never again will I use them. Took too long to fix and they didn't even pay attention to little things. Not happy with the service
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January 2020 by Kevin Hedrick
Do not ever go to work out there they are sorry outfits outthere. The boss is mean and rude. He also lies alot. They wont give you 90 days either like they say they will. They wont try to help you or nothing they call you d*** and slow and stupid like you cant believe its a very bad company to go to work for.
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September 2019 by Jayce Nardin
working here was not as I had expected. The location was creepy to begin with and that first day is was really nervous but as I got to meet people and get to know the place I began to fit in. As an employer some things needs improvement but the people there are nice and are always looking out for you and your successes. I made connections here I wont soon forget and I learned a new skill set that may help me later in life. I appreciated the opportunity to work for this company and it propelled me into something better for me. It was a great summer job and if you are an introvert, or an extrovert who loves to learn and grow this is the place for you.
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March 2019 by Caleb Jett
Incredible incompetence from Worth Avenue Group and The Repair Depot. I sent my 15" HP in for insurance repair, and it took more than two months to be resolved. I won't bore you with the full story, here are some highlights:
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January 2019 by Myxiaspitlik Kiltipsaixym
So yeah most of the good reviews given to this place are by employees, on average this place does get devices out in the same day unless it is a higher end device or an ipad, iPads usually take 2-3 days if the logic board isn't fried because of their process to replace them involves contacting the insurance adjuster, who then contacts the customer. Higher end laptops are harder to acquire parts fo and the techs have to go slower on them due to their unfamiliar nature. Most of the technicians (I use the word lightly, as they are mostly college kids who can barely hold a screwdriver) are untrained, uncertified and do not care about the customer being satisfied with the repair and only care about meeting the extremely unreasonable quota of devices (set by management) per hour that can only be reached by rushing through their work. -100/10 would not use again.
