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August 2023 by Keyaiel Blackmon
Shoot they need more african american hair extensions.
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December 2022 by Camryn Grabeal
Unprofessional employee!! Bought clippers and asked to return them. Return policy says returns or exchanges allowed if the clippers are unused, in original packaging, and brought in with receipt within 60 days. Took them in and there were two employees. One with blonde hair, wearing a very unprofessional outfit, and sitting on the counter (potentially vaping, as the store smelled like smoke, and it never does). I asked to return or exchange, and set the clippers on the counter so I could walk around. The employee very rudely cut me off, and said that she wouldn't return or exchange them. I explained what the return policy said, and she said because it was Christmas, she doesn't follow that protocol because I could have stolen them and was trying to get free money. I showed the receipt and explicitly stated that I had bought them and that it was in their system. She wouldn't touch it, and then made the other employee return the rest of my items and began walking around the store very slowly, acting like she had something to do. I have been in contact with other Sally's stores and found out the employee wasn't following policy, and will be contacting customer service. How rude!!
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October 2022 by Donald Harrall
Extremely rude and unprofessional employees!!! Ugly attitudes!!! Ghetto white trash!!! I went to get a refund on over priced products and had called customer service before going there.They had it all situated. So I thought…I take the two empty bottles of shampoo and conditioner and the bottle of spray in as the customer service representative told me to.I showed the staff the email. They were VERY RUDE and uncooperative at first!The manager grudgingly processed my refund!Then I called Sally Beauty Supply customer service and once again reported them!Sally Beauty Supply, will NEVER get ANY of my business again!!!
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May 2022 by KRISTENA SMITH
I ordered for the 2 hour delivery got notice that it was delivered when it wasn’t and the customer service people refused to make it right. A refund was offered. A refund takes days to get to the bank and I still don’t have the product! They say they have a picture of it being dropped off. Of course their picture is not my house. This is theft to me and it is horrible customer service!
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October 2021 by Tasha Miller
Horrible no ethic products called corporate and was hit with the same line from last time I called CAN U DO BETTER PLEASE!!! VERY FRUSTRATED
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August 2021 by Phan Thao
The staffs are super helpful. I wanted to dye my hair at home (just for fun). They gave me advice in choosing product and color. I got my hair color looking great (one time in green sapphire, one in plum). Highly recommend. I will come back for sure.
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May 2021 by sara Alabdullah
I would like to thank ERICA in Stillwater location, she is so nice and so helpful, she explained everything to me, she is wonderful!!! ??
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April 2021 by Hailey Kirk
They're so incredibly helpful, and so comforting! I've never been treated better than I did here by the staff, and it feels like home! Thank you guys so much, and I'll definitely be back again!
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April 2021 by Baylor Maxey
These businesses that have a mask policy are loosing paying customers. My girlfriend and I will be avoiding this place for attempting to enforce a pointless tactic.
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February 2021 by Grace M
Staff are always friendly and helpful!
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October 2020 by Markyshia Atkinson
Went there today to get dye and developer... was asking the blonde girl that wears the super stiletto heels which one I should get because the one that was recommended did not do what it was supposed to. Literally in the middle of me speaking to her and asking what I should get she very, very, VERY rudely walked away without speaking another word or answering my question. Never again. Absolutely horrible experience.
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July 2020 by Tracey Glasson
Sally Beauty has Items other stores don't carry,
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June 2020 by Goat n sheep momma usa
Very kind lady helped me with all my needs and decisions for my hair... Very cool people... Good product...
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October 2019 by Kyle Paul
Great store but the manager is rude,uncouth and petulant. She was very abrasive towards me and my wife and was trying to sell us products for my hair we did not need or want. We had a specific product we where looking for and she was snide and snobby about it and when my wife asked her a question about extensions she was extremely snippy and disrespectful towards her. We eventually left in disgust and took our business to Ulta beauty because there was no way in hell we where giving our hard earned money to this rude and unprofessional person. Corporate will be receiving a phone call. Your a grown middle aged woman not 20. Act your age.
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January 2019 by Connie Liebenau
The nice lady working there was extremely helpful. I was in and out in record time!