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November 2023 by Andrew Marion
The absolute least helpful bank in history. I constantly have issues with debit cards and deposits from this bank. I’ve never seen a bank go out of their way to not help you until dealing with these people. Ridiculous bank policies and lack of employee training has created a horrible situation for customers.
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June 2023 by Ang Kellogg
Very unprofessional
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February 2021 by Cheryl Frick
No one knows how to send a fax, or even how to print cashier checks. This bank has some brainless tellers in it.
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July 2020 by Mitchell Hendrickson
Terrible terrible place to bank with!
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November 2018 by Amber Golden
Went through the drive through it took a long time and the teller never even spoke to us
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September 2018 by Edward Hill
Banked here for about 2 years, they never answer the phone without making you wait 30 minutes and press 5 buttons. I work nights so I never make it to the bank before it closes, I dropped my check in the overnight depository box yesterday on a Friday night, today at noon on Saturday I find that noone checked the box to deposit my gas money, grocery money, rent, or hard earned check into my account. Guess I'll wait til Monday to eat. This isn't the first time they've let me down.
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April 2017 by Naomi Savage
Great people
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October 2016 by Stewart Jones
"That's my bank" literally though if you don't bank at RCB you won't get it, but it's literally the best banking experience you will get. RCB has this habit of somehow only hiring the best staff. This is a great banking model and I plan on banking with RCB for a very long time. They've always taken care of me whether it was in Claremore or all the way in Stillwater and everywhere in between. This is a great place to do banking.
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February 2016 by Alaina Ungerecht
Quite possibly the worst customer service experience of my life. Left my debit card in their Old style ATM. Employee first told me they hadn't been retrieved. When she found out I wasn't a customer, she told me it had probably already been retrieved and destroyed -- which is it? And was told even if it hadn't been destroyed - It was their policy to not return them. When asked why, I was told "I'm not paid to make policy - I'm only paid to enforce the policy". I even offered to have my bank call them to confirm. No deal. As a business owner that has been asked to switch to RCB by their salespeople - my answer is NO.
