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March 2024 by Jessica Hassler
Stopped returning phone calls, texts and emails after putting down several thousand dollars as a deposit.Terri seemed reputable and professional, but she stopped communicating after we paid the deposit. We are puppy raisers for future service dogs and wanted to make this investment for them. We are so disappointed by this small business. We would like our money back.Do not recommend that you work with this company.
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March 2024 by Jessica M
Beware! We put down several thousand dollars for a big project with Terri that was promised by Nov/Dec. After the deposit was made, she slowly stopped communicating with us. Excuses ranged from being sick, having family in hospice to being short staffed. We tried extending grace, but we haven’t heard from them in months! Emails, texts and phone calls go unanswered. We would like our money back. But, please be careful. They seemed like a legitimate company, but now it feels like we’ve been scammed.
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March 2024 by Sara Hagen
Purchased and paid for a custom kennel in August of 2023, and given a three month lead time. In November, reached out via phone and email and text and received an auto generated email saying they were behind on production. Reached out via phone, email, text again in January, and received same auto generated email. Emailed and texted asking for refund. No response to phone, email or text. Has anyone else had this happen? All reviews and info on the business seemed legit at time of purchase, and owner was kind and engaging. We just want our money refunded at this point but cannot get anyone to respond.
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June 2023 by Whitney Bachman
Very easy to deal with and respond quickly!! My desk is so beautiful and everything I wanted!
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May 2023 by Lisa Wilkinson
We needed a very large crate for our two English Mastiff pups to fit in our RV. We presented her with a few issues and Terri said they were up for the challenge. They sure came through. We could not be more pleased with the outcome. Wanting things to look pulled together we also shipped her the valances over the windows and her team matched them perfectly with the kennel. Add a matching raised feeder and all looks fantastic!Normally shipped fully assembled ours came in pieces so that we could get it through the door of our RV. The assembly was seamless. We were sent written instructions and the tools to assemble.If you're wanting a beautiful, handcrafted piece of furniture for your fur babies you should definitely contact Terri.
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April 2023 by Crisara Serpa
My dogs absolutely love their kennel! They go in their kennel during the day just because they want to be in there, that was not the case with the old wire kennels they had. I think some of that has to do with the fact that I had the casters added to the kennel raising it up about 5-6” and they like feeling that they are in human furniture, especially my 4 yo female dog.I love it because it’s such a beautiful piece of furniture and goes so well with my decor but it’s a the statement piece in my house and I get so many compliments on it. Im so happy I added the casters because it is such heavy, quality piece of furniture that it is so much easier to move for cleaning purposes if my pups have an accident.Thank you Kennel and Crate and thank you Teri for being so easier to work with! Customer service was OUTSTANDING!!!
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March 2023 by Annie Gault
We loved the finish product and the communication of how it was coming along. Getting the progress pics was nice to have, and the fact that they made it to the specifications we needed was even better. Thank you for the amazing Kennel that fits our home like it was there from the beginning.Services: Wood staining
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January 2023 by Carrie C
I purchased the custom kennel- double extra large with barn doors and interior divider. The overall outer dimension of the piece 80 x32 x38; the internal dimension of each kennel is 36 x28 x36 (please note that I did not use calibrated tools & that my dogs were in my face as I took the measurements ). Anyhow, there’s plenty of room for my big dog, who is a tall 68lb pit-mix. The furniture is well crafted, durable, and just plain gorgeous. Custom woodworking is an art and this piece proves it! My living room looks amazing with this new addition! I would recommend it to others who are tired of using standard wire crates that take up too much space. Terri was easy to work with, responsive, and sent pics of the project along the way. Thanks Terri!Service: Custom furniture
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December 2022 by Alison Prater
Kennel and Crate custom built us a kennel for our new puppy, Maddie! They are very easy to work with, listened to our needs and designed it perfectly on how we wanted it! Their quality is very durable and it is built to last! We know our puppy will love it as she grows!Service: Custom furniture
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December 2022 by Edwina Fuge
K&C was awesome from start to finish of my project! Terry is especially responsive and pleasant. She has a wonderful knowledge of her product and used that knowledge to help me especially when I was uncertain about aspects of my design. Terry frequently videos the construction process in their workshop so I could view the progress rather than wondering how it was going! Toward completion of my kennels I realized that I could possibly pick them up myself. Terry and her colleagues expedited the process of renting the U-Haul trailer and even had the kennels loaded and ready to go when I arrived! So I was able to meet them and get a tour of their workshop too!I had never seen a K&C kennel other than online pictures and reading customer reviews. They truly make a gorgeous, quality product made in the USA! Their service is stellar and clearly they love what they do. Every step was a pleasure and that is remarkable in this day and age. You won't go wrong with K&C kennels!Services: Wood staining
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December 2022 by Kathy Doty
I love my kennel furniture, it’s so much more beautifully built than I could have imagine. Built exactly to my specs and needs for my working dogs. Most of all they communicated with me as kennel was being built up to day it shipped and delivered. I highly recommend them, I will be ordering another kennel soon.Services: Wood staining
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September 2022 by Lynzy Sousley
I had such a great experience with Kennel & Crate! Very personal and responsive. They custom designed my vision. Perfect for my Rottweiler and Giant Schnauzer! Couldn't find transport so they loaded it up and personally delivered to my front door in West Texas! I cannot say enough about how well my experience went. Highly recommended!Services: Painting
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September 2022 by Lisa Barber
First of all, our custom kennel is AMAZING! Beautiful, functional, unique, and superior quality. I cannot say enough about how much we love our kennel.Terri and everyone at Kennel and Crate took car of every detail from the initial design to the custom color to the final delivery and setup. I literally could not have asked for a better experience. And Terri was a joy to visit with when she delivered our piece!Service: Custom furniture
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May 2022 by El Hartsock
The staff were all super helpful and respectfully of time, ideas, taste and functionality needed. We’ve tried different kennel in the past and they always fell short. Their quality and price never added up. When I discovered Kennel and Crate it was a complete change of the one size fits all and everyone. I was able to speak with a person and get ideas and felt that the understood my concerns. My husband and I bounced the idea around and I knew that it would we needed something for the puppies.We decide that we would do a larger kennel due to the puppies sitting almost 7 inches in difference. I spoke with their representative both on the phone and the through text we were able to help design a wonderful double kennel and an entertainment center all is one. I was involved in the full process from picking out stains to picking colors. We choose to drive down and save on shipping with our pickup.Kennel and Crate was very understanding when I had to push back our pick up weekend due to our schedules going crazy.My husband drove down and they assisted him in loading the Kennel into our truck and even provide us a touch up kit along with carpet savers.The piece is solid wood and well manufactured here in our beautiful USA. I love the fact that puppies enjoy hanging out in their new kennels they have plenty of room and it their safe place away from the vacuum. I can not express how happy we made the choose and decide to get a custom kennel built. The build and value are well worth the wait.Services: Custom furniture
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March 2022 by Kimber Wallick
It was so fun to work with Terri and design the perfect crate for our two basenjis. I wanted to hide their litter box. Done. Terri suggested a solid panel for the slider where the litter box would go. Needed easy access to the box. Done. Terri suggested a side latch door. Also wanted to be able to separate the crate into two sections if we needed to. Inside she created a panel that latches open and closed. She also got the exact same paint color as our room and stained the top to match our wood floor. The crate blends in and looks made for our room. Which it was. Could not be more pleased. The end result is exactly what I wanted and even more beautiful than I imagined.Service: Custom furniture
