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November 2023 by Charlotte Schroeder
I rented a truck and a hand truck. I ask the customer service reps if she was sure the hand truck was on the truck, she said it was.When I called to report it they wouldn’t answer the phone.I’m not trying to buy a hand truck I never received
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March 2022 by Cami Davis
Do not rent here! The day of my return I tried calling several locations to rearrange my drop off location. No one answered after calling 5+ times. I show up to drop the truck off and they charge me an extra $200. If someone had simply picked up the phone and told me I would’ve just dropped off at the less convenient location. The woman I spoke to was rude and abrupt. 10/10 would not recommend.
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August 2021 by Aly M
They dont guarantee trucks!Reserved a 12ft moving truck over a month ago, just to show up on moving day and be told that I would have to get a 16ft truck instead because they DONT KEEP 12FT TRUCKS AT THAT LOCATION?? Why wasn't I notified a month ago?Normally I would just take the truck but I cant drive a 16ft truck- and honestly the front desk woman was pretty snotty.Went to Penske instead got a truck today with 30 minutes notice.
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July 2021 by DeShawn Watson
The lady that owns this place really is untrustworthy. I wish I would have read the reviews before going here. In my situation she bold face lied about the term of the renal agreement. If you rent from here please BEWARE of the potential unnecessary risk.
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December 2020 by Jari Ebert
The woman that manages this location is an embezzler. She took money out of our account after she misled my husband about the drop off location and agreement. We were able to get the $200 refunded through their awesome customer service thank God. That woman is rude and should be in jail or at the very least fired for her actions. If we can take legal action then we definitely are because it was criminal for her to take our money like that. Budget is great but the manager/owner of this location is not trustworthy. She verbally explained the contract to my husband so he was signing what she was explaining but we later found out that she wasnt explaining what was actually in the contract. She tried to take over $2000 from us because of this and then when the person above her agreed it was a miscommunication on their part. The name on our bank statement is Virginia beacvaus. We couldnt even find her name on any of our paperwork. I cant imagine how many other people she has done this to! Apparently her name is Pam!!!
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March 2020 by Judy Kline
Pam is always smiling and always goes above whether I'm renting a moving truck or a car... Absolutely recommend Budget.... Thanks Pam!!! ?
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October 2019 by Ray Pour
It's great place to visit. They got rental cars and storage units.
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June 2019 by Martha
Helpful people. Pam is awesome!
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October 2018 by Courey C.
Do not ever rent from this company. Rented a truck to move across state, moved and returned the truck in perfect condition. Just got a letter in the mail saying I caused "heavy damage" to the truck and I got a bill for $700. These people are a scam! You should be ashamed of yourselves. Liars and scam artists.
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June 2018 by Raymond Clark
Budget movers was really quick and patience with us on the day it needed to be moved. They set it up and leveled it tied it down to code. Very professional crew.
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March 2018 by Ashley S
I've rented from here 3 times in the past year, always great customer service and the 1 time they did have an issue, I was contacted immediately by phone and compensated fairly. Best rates in town too!
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May 2017 by Brooke Kibble
Worst experience I've had with a business in my whole entire life. DO NOT GO HERE. Reserved a truck three months in advance for a move to Florida. One day beforehand they EMAIL us, not even call us, to tell us they were cancelling our reservation. We called and they did not care, when we showed up to the place they simply said that they had no trucks and did not try to compensate us what so ever. They do not care about their customers!