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April 2024 by Becki Kennedy
The people are so nice.
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July 2023 by Leah Dove
Usually Pretty Friendly Service & Most Of The Employees Go Out Of Their Way To Make Customers Feel Welcome & Wanted As Well As Appreciated Which Reflects Very Well On The Establishment. Although, There Has Been A Slight & Variating Drop In Some Customer Courtousy By Some Employees Recently. We've Had Employees Answer The Phone When Ordering A Pizza Who Huff & Express Obvious Distaste In Taking Pizza Orders, I Am Not Sure If It's Necessarily Their General Feeling For ALL Pizza Orders They Receive Or If It's That They Feel Negatively About Taking Orders At Certain Times Of The Day Or Certain Days Of The Week But We Order Spuraticly & we've Experienced The negative attitude on a few different occasions & differing hours of the day As well....Aside from, but related to, that issue... we've also experienced rude and impolite responses and reactions to whether we request regular or thin crust Pizza... Along with hateful huffing even when we accept that the requested type of crust is "not available" (they're out of 1 of the types of crust) which we usually accept as the case and then respond that "That's Okay, The other type of crust would be fine with us. " The Results With Ordering Thin Crust Lately Is That The Topping On The ? Pizza Only Covers About Half Of The Slice In The Center... Giving A Solid inch of crust all the way around the outer edge of the pizza, Very Disappointing. The breakfast burritos also have been poorly Made recently with the bacon being under cooked and the cheese sauce tasting & Smelling terrible most of the time. And the under cooked bacon being a problem with all the pre-prepared breakfast selections.Lastly, We Have Stopped Completely Purchasing Any Milk From Hop & Sack & I Don't Know If It's The Cooler Itself That's Causing Them To Go Bad But In A Couple Of Recent Occasions We've Purchased The Small Personal Size Chocolate Milks & Have Discovered Chunks Of coagulated Milk In All Of Them. My Daughter Was Even Warned By An Employee To Check The Milk Before Leaving After Her Purchase Because There Had Been A Couple Of Complaints Of This Recently & when she tried it there in the store she thought it was fine, however after getting home with it she realized that the chocolate in the milk must have Obviously masked the smell and taste when she tried it in the store and when she poured it in the sink she was reassured that her suspicion, After her second taste of the milk was more accurate because she saw chunks of milk as she was pouring it down the drain. Also the cheese on the sandwiches in the same cooler have shown, on some of the packages, to be slightly melted and smeared on the package which leads us to believe further that it's an issue with that particular cooler Atleast and hopefully they get that fixed soon!I've resided in Rush Springs For Many Years & Have Mostly Loved My Hop & Sack Experiences, Including The Staff & Their Products.... I'd Honestly Like To Rate Them At A 5 Star or at the VERY Least..A 4 Star Rating!! However, If I'm Honest... My 3 Star Review Right Now Is Still Pretty Decent Of A Rating Compared To My True Feelings, As Of Lately, In Their Service & Product Satisfaction...((★I Would Like It Known However That We've Never Had A Negative Experience While Emily Valadez Is There Working! She's Been Very Friendly & Very Helpful & Courteous With Anything We've Needed... From Making Our Pizza Orders To Checking The Soda Fountain Etc.!!★))
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March 2023 by Elvin S.
Here you go in the past is someone bought a pack of cigarettes that were the wrong pack of cigarettes meaning they were menthol and not full flavor like they were supposed to be the girls always exchange them for me I rate this door at 1:00 or below because the new girl.Decided to take it upon herself to tell me that they don't do exchanges because my mother got me the wrong pack of cigarettes again.Y'all went from a five to a zero on ratings in my book.
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January 2023 by billy merritt
Love how all the family members leave positive reviews it's amazing
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December 2022 by John Beauchamp
Grr not a very nice place to come people are not that nice and seem like they dont like there job there .
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June 2022 by Jessica Hunter
Usually have a great experience, but there is this woman that works there with short red hair and she is rude as hell and refused to take our money. We will not be back and will tell everyone we know about our experiences because there has been several! Get rid of her if you want your customer service better!!
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June 2022 by Ray Ray
Ignorant policies bad customer service because of the competition across the street? Can't even tell a customer how much gas is. the prices online are probably just as shady as the owner and employees.
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May 2022 by Tawnya Horton
Fairly good but difficult to find help if you need it. Waited 20 minutes in fabric for help and finally left.
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January 2022 by Rhonda Shelton
Cashiers are rude. They would rather talk to other people...usually men...than wait on a customer.
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December 2021 by Don Chaffin
Gas is good price and personal are nice
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October 2021 by Bill Rice
Hometown store with a hometown atmosphere. It feels like your sister works there, you know? When you walk in, some kind lady says,"Bill, I told you, get out!" And you run freely amongst the candy bars and sodas, ripping open fritos until you get removed... again. Great place. Good people. Tell my sister I said hi, and that she still isnt the boss of me.
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September 2021 by Janette Essex-Wright (Jeni)
Clean rest room. Easy in and out for a drink, snack and gas.
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June 2021 by Joseph Slawson
Great little Store with a great group of folks would recommend stopping while traveling down old highway 81 come through downtown Rush springs and stop at Hop & Sack.
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June 2021 by Carla Crawford
Don't live in rush springs..but would visit when seeing grandkids .girls are so nice..don't smile alot..but they are friendly..n food is great
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May 2021 by Kristin Halford
Awesome Place and Friendly Staff
