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January 2024 by Mary Ann Glenn
The Purcell Post Office is great. The girls at the desk are alway friendly and helpful. The postmaster is the greatest. I ship any where from 5 to 10 package a week. If you look at the reviews they were made when the grumpy old man was postmaster. He was so difficult.
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November 2022 by Kevin Wood
Everyone is so kind and knowledgeable everytime I go to the post office I’m treated with so much kindness and the service is fast this post office is the best ever and they help me with anything I don’t understand i really appreciate y’all here at Purcell post office thank you so much
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October 2022 by Jordyn Robinson
Every encounter I’ve had has been pitiful. The most rude bunch of people.
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January 2022 by Tahntahn
I went in to have a present shipped, and I weighed the item at home to be about 2lbs. The website said I could choose one of their provided boxes with the shipping price labeled, so I took the present in.The manager told me that I would have to use 2 boxes for my item (even though the provided box was too big), and I said that it couldn't be halved because it was a blanket. Then he strongly suggested I go to walmart and buy a box for it with my own tape cause it would cut the shipping price down by nearly half. Looking at the 29.99 priority shipping box, this felt like a long but cheap solution. So, I went to walmart and bought my own tape and box.When I came back, I was then notified that I would have to buy a shipping label because they don't provide them or write it on the box with a pen. So, I hesitantly wrote the address on the box with a thin pen. And after I gave them the box and they checked it in for shipping I got the bill.40 dollars for *standard* shipping.I have never been so disgusted with a shipping company. The lack of cost transparency and laziness came as such a slap in the face since the previous location I had used before moving never did business this way. The manager even commented once I brought up the shipping label and box supply that "maybe they should check the website since so many people are seeing offers they aren't aware of." How do you run a USPS location without knowing what your own website says?!Use UPS, FedEx, or any other location if you have the opportunity.**Update**: it's now the next day and they delivered it to me instead of the recipient. Will be demanding a refund.**Update pt 2**: I was notified after visiting the location 3 different times (manager wasn't working) that the situation was my fault and told that I would not be able to receive a refund. Don't even waste your time with this trash service. They like to rip off locals.
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May 2021 by Troy Ham
It was like walking back into the 60s. It was well kept old school post office boxs. Helpful staff.
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January 2021 by Michelle McClelland
The gentleman with the ponytail has got to be THE rudest representative of the USPS I've ever encountered!!! It's a shame, the town of Purcell is wonderful and can do much better!! Avoid him!!! UGH!!
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November 2020 by James Dean
Mike was very rude over the phone, as if I was absolutely bothering him by calling the post office! Not the image you would want for customer service rep!
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May 2020 by Alisha Nichols
Worst customer service I have ever experienced. I will go across the bridge or to Noble. I will never come back to this one. Their employees have the worst attitude and the manager has a not my job attitude and yall wonder why USPS is going out of business. Yall are terrible. If I could make this a zero rating I would!
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May 2020 by Dalton Harrell
Terrible employees. Attitudes and the manager has a not my job demener. Makes me sad people like them are the reason USPS is going out of business. I will take my business elsewhere. I wish I could leave a zero star rating!
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September 2019 by AMPED Security
According to Purcell post office if you have a fence they are not responsible to open the fence and bring the package to your door step or office door ( I find this hard to believe).We have no problem with Fed Ex or UPS just Purcell post office.I went into the local branch to talk with the manager after having 4 different packages marked as undeliverable in about 1 months time period all coming from Amazon. On all accessions my staff was in the office waiting for them to arrive on the set dates.When arriveing to the post office I asked for the manager a older guy showed up I started to explaining what was going on to the Manager he then turned his back to me and walked around the corner to get my package in the middle of me explaining what was going on,I stopped speaking because this was extremely disrespectful he the hollered out I can still hear you ( my response was I'll wait until your back face to face while I Express my concern/problem with paying for a service of delivery for product and instead of being delivered I still have to pick it up)We had a couple word,where I did Express the problem is with him since he is the manager and just experiencing a lack of concern in any way to fix the problem and if this is the way he acts it flows down hill to his employees not caring.He did call me back 2 days later just to say he checked with his supervisors above him/corporate and they are not responsible to bring packages on my property if the have to open a gate and that I should build something at the street to put my packages in.
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September 2019 by Anita Smith
Waited at my business to get mail on a Saturday at 7 am and they said “delivery attempted” I was THERE It was not attempted..... that’s illegal right?
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September 2019 by Jason The bull beene
Been living in Purcell for a couple of months and haven't had any problems getting or sending mail.
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August 2019 by Bill Bostir
One of their carriers is useless,lazy, and a LIAR. She is one employee who needs to be fired! The their customer service is a JOKE!To bad I do not have a choice with another post office!Of you have any packages coming to you good luck on getting it!
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November 2018 by RENEA BROTHERTON
I called to ask a question regarding another post office close by and Mike was extremely rude and wouldn't even allow me to get my question out before cutting me off. Even though he was not able to help me there is no reason for rudeness.
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November 2017 by Tamera Phillips
Have some rude people that work there!
