Arvest Bank, particularly its Pryor location, receives strong praise for its helpful and effective customer service. Multiple reviews highlight specific employees for being super helpful, quick, and easy to work with, successfully guiding customers through financial issues and building fantastic credit. Customers report long-term satisfaction, having been members for years without issue and securing significant financing. The branch manager is specifically commended for being helpful and resolving complex account problems with patience, leaving customers feeling better and deciding to keep their business there. However, some experiences reveal notable difficulties. A significant hassle can occur if an account becomes overdrawn while the customer is out of town, as the process to resolve it remotely is described as a massive hassle. In such situations, customers report an inability to easily deposit cash or connect external services like CashApp, finding the only suggested solution—opening an additional bank account—impractical. While the phone customer service is sometimes great and more helpful than average, it is also reported as occasionally unhelpful, requiring persistence through multiple calls and ultimately leaving the customer to resolve the issue on their own. This leads to a mixed assessment, where excellent in-branch service contrasts with challenging remote banking procedures.
Bank personel have always been friendly and professional, but only having one ATM has been extremely inconvenient. Many times when we needed cash before leaving on a trip the ATM would be out of service.
March 2024
we have never had an issue with Arvest bankwe have been a member long before they took over that bank in Pryor thank you Arvest
August 2023
Arvest in Pryor was super helpful this afternoon! I am very impressed how quick and easy it was to work with them. Shoutout to Tracey and Nicole for your help!
