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January 2024 by Daniel Sonoff
Being new to Ponca City, I was needing a reliable, honest auto repair shop. Come to find out Take 10 of Ponca City is not your reliable, honest auto repair shop. I had my vehicle towed to their shop to have the transmission replaced. I supplied the transmission. Unfortunately, that transmission was no good and they had to install a second transmission. Having to have to install a second transmission was of no fault to Take 10. I wanna make that clear. My problem comes with this. When I set up the appointment, I told the service writer you’re gonna have to replace the battery. It’s dead. They replaced the battery also charged me $132 to replace the battery, they had to remove the battery in order to remove the transmission. Why did you charge me $132. When I got my vehicle back it had a water leak. It did not have a water leak when it went in. I took it back to them and they charge me $123.saying that there was two hose clamps that started leaking and needed to be replaced and they did not charge me labor but charge me a diagnostic fee. Being a person that has ran repair shops in the past.I am aware that little things like this happen from time to time. I also know that my customer just spent $3100 in my shop. So if all I needed to do was put two cheap generic hose clamps on his vehicle and a little antifreeze , why not give it to your customer are you that hard up for money. Also with me getting my vehicle back with a water leak that was very obvious tells me that the shop did not inspect the final work and road test my vehicle. Also, the two hose clamps that were leaking coolant were right next to each other and located directly above the transmission. There is absolutely no way that the mechanical could remove the transmission with without messing with that hose so if you wanna be taken advantage of I made the feel like you just got the shaft then go see those friendly customer satisfaction driven folks at Take 10 Ponca CityUpdate as of 1/22/2024I received the standard replace that all can read below.No one has tried to reach out to me in anyway.I have not seen any kind of a reimbursement for the incorrect charging on my invoice.Not two months prior to them doing the transmission in my vehicle they did a transmission swap in my wife’s vehicle and did an excellent job.I was on the road working when they called me to tell me my vehicle was ready I took them out the word for the amount that was owed without looking at the invoice that is 100% my fault I will never make that mistake ever again.Because of the prior great job they did I really did not think I needed to second-guess the Hometown folks that did me right the first time .
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January 2024 by Km L
They're very understanding & helpful definitely a blessing on me and my family this year! Glad to be a regular customer.
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December 2023 by Levi Herron
They got us in and out rather quick
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October 2023 by Amber Douglas
Friendly and efficient service! I was in and out within 20-30 minutes for a flat repair. Highly recommended!
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October 2023 by Jon Rajsl
SUPER HELPFUL. ONLY TIRE SHOP IN PONCA THAT ACTUALLY WANTED MY FRIENDS MONEY
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September 2023 by Michael M
I brought in a carry in, Just a rim with no tire on it, and a new tire. to get put on the rim and they charged me $30 bucks for a carry in! The Time before that they changed me $20 for two tires to get put on. So I went back thinking the same thing. Well there Won't be a next time this time.I'll Just got to Walmart it's only 15 for a carry in. And 25 for a warranty. But I hate using Walmart I rather use a local business but not if they are gonna price gouge !!!! Smh.
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August 2023 by Marsha Dickens
Great service! Highly recommend!!
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July 2023 by Richard Garcia
Do not buy tires from this company. They are no good. Try to get them to warren a tire And they did everything not to warranty it. Bad place to do business.
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May 2023 by Lindsay
Lonnie and Rob are amazing very courteous very helpful very polite all the staff there is very polite would highly recommend anyone to go to take ten in Ponca City
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April 2023 by Jodi Specht-Holbrook
Amazing tire service center. I called to order tires on April 11th, the tires arrived on April 12th and were installed on April 13th. The service center picked up and returned the car during my daughters' work shift. The entire process was smooth, including the rebate process that Shelly so graciously helped with. I would return to this service center. Thank you for the excellent customer service.
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April 2023 by Lin Martin
I give everyone chances until I see I'm being taken came in specifically and they went ahead with other repairs without asking me and I didn't have all the money and when I came in and this is 3rd time I've had issues going there
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March 2023 by Julie T (Jules)
Highly recommend! Fast and friendly service at reasonable prices.
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January 2023 by Dora Hand
I have never had an unpleasant experience or issue here. Always great people, quick, quality service.
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January 2023 by Kie Horinek (Kie)
Amazing service, I always go here whenever something is wrong with my tires.
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October 2022 by Jennifer Tattershall
We took both our cars to the for a oil change and new wipers on one car they did a great job only place we go