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April 2023 by Michael Dubman
I’ve had a cook shack smoker for 20+ years!!! Couldn’t be more pleased!! One great smoker!! NEVER ANY PROBLEMS!!
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October 2022 by Terry Flauding
I was in a restaurant in Toronto Canada called Stacks Smmmoked. The owner greeted us at our table and asked us if we knew where Ponca City Oklahoma was. Told him of course that's home to us. He told us he went there to buy a Cookshack smoker and stayed long enough to learn how to use it. He did well because his restaurant with its Cookshack smoker is the best barbecue in Toronto.
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October 2022 by Suzi Cliff
We were able to go on a tour of the facility, they were very nice! CookShack is a reputable company with a Great product line!
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December 2021 by Tyler Gurnee
They are not only a incredible company it is ran by absolutely incredible people who genuinely care about their customers and will do anything and everything they can to take care of people no matter what the cost. The owner is a selfless person who gives of himself his time and his money to ensure The best life for his employees and customers
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October 2021 by Monty Casey
Very nice people all helped out on fundraising
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September 2021 by Dale Etter
I own a BBQ buisness and had issues with my fec 120 at 4am on a Saturday when their office is closed. Little did I know when I called their customer support that it would connect me to an all call technicians cell phone. Outstanding company. I had a replacement part at my door 24hrs later. Love the smoker and now I love the company.
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September 2021 by EDWARD KINCHION
Great team of Employees That very nice and Repair Service are Fast same day
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May 2021 by Uolli's BBQ
My business grow up day by day thanks fec 120 for the good job you make ?
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February 2021 by Michael Boileau
I’ve had my Cookshack Smoker SM08 for over 15 years, and I love it. I bought it direct from the owner of the company at a trade show in Toronto. I was so excited to get this smoker I had wanted one for years, and Cookshack was the brand I wanted!This little fella saw regular service for several years in a commercial kitchen then it retired to my house and has provided excellent results.It’s getting a little slow now, time to replace the thermostat and grills but overall given the use it has been put to this is to be expected.I learned to use a Cookshack smoker at the first restaurant I ever worked in close to 30 years ago. I liked the way it all came apart and was easy to clean. I love this smoker!
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January 2021 by Brandon Decker
I own small meat market in Michigan, I recently purchased my third cookshack smoker, the FEC 240, I go with cookshack because of the high quality and durability of their products, I have been using one smoker for 8 years, another for 6 years and never had an issue so I had never spoke with anyone at cookshack or had a reason to, when I received my new smoker I had some issues, long story short I couldn't be more impressed with their commitment to quality and level of customer service (looking at you Bill), I will continue to happily buy from a quality company with quality people and tell anyone willing to listen, you guys do it right.
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January 2021 by Kimberly Woodrome
Never thought id ever have a juicy turkey until I smoked it in the cookshack smoker, lawd all mighty it was delicious.
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December 2020 by JOHN Gosa
Great customer service super nice people. I will return after using grill to review. I have now used the grill and worth every penny. Great Grill!! PG500
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December 2020 by Nick Maestas
Nothing but a terrible experience from the moment my smoker arrived. Do yourself a favor, look elsewhere.
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December 2020 by Nick Maestas
Terrible customer service. One person gives you a fix. Sales rep even came to look at our set up and didn't once tell me it wouldn't be covered by warranty. They then recommend that i have someone come onsite locally to repair because it's covered by labor warranty. only later to be told it's not and nobody "told me any of this officially". Could be a great smoker but i'd never purchase from this company again just based on their poor customer service.
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June 2020 by Faith Linnebur
Great smokers
