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January 2024 by Mary Ann
I recommend robin carpenter for any of your services! She is nice and friendly and super helpful, I just did my first loan there and she was so amazing and helpful!! I recommend this place of any type of loans!!
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November 2023 by Stephanie Engler
If I could give this place 0 stars I would. They refuse to work with their customers and try to assist with “unexpected life” situations. EVERY other credit union I have banked with tried, when life hands you a situation that is unexpected, to get back on track. Cindy at this institution clearly does not care and tells you “that’s not my problem”. GREAT customer service! I would urge you to bank elsewhere!
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November 2023 by Moe Mahanweh
Shawn or shohan who’s is the manger in this facilityIs very disrespectful person who hung up the line in my face and didn’t want to helpI called at 4:45 and she said I’m done with you I can’t help you we are closedI asked to speak with manger she said she’s the boss and hung up againI was trying to get fax number so I can fax bill of saleVery disappointed been in business for 10 years.Never experienced this kinda customer service -10
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December 2022 by James Zahorsky sr
Great service they care about your situation!! They will do their best to help you!!
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September 2022 by Danica Moeder
Awful at answering the phone but helpful staff. Would very much try an avoid financing through them and absolutely never willingly choose to bank with them.
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March 2022 by Erich Payne
I have never had any issues with this bank. I have 4 loans here and I love the way they make everything easy
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February 2022 by Mark S.
I have had nothing but trouble. They charged me three overdraft fees for a pending transaction that never went through and was dropped, then refused to take off the charges because the computer saw it as a transaction. Stay away from this credit union
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January 2022 by Nikki Lockett
Terrible place if business. Don’t know how to do their job or deal with customers either one is not going to fly. Rude and terrible at communicating. Do not give this place your money. DO NOT BANK HERE
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June 2021 by Catherine Nieman
Love this bank!!
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July 2020 by Austin Raida
Fiancee bought a repo from these guys. Right off the lot had to take to shop to fix a/c. They covered the cost. The next day drove the car out of town and power steering went out. They didn't offer to fix it or nothing. Told her she could either file a warranty claim or just bring it back. She hadn't even drove the thing 6 hours. Very poor customer service at this place. And very very rude people!
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January 2020 by Darla W.
Cherokee Strip helped us refinance a car loan from an out of state bank and we were able to consolidate that loan with a current loan and lower our interest rate immensely!! We even added on credit life insurance! Thank you, CSCU!! ?
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April 2019 by Info Wars
This bank makes bad loans. They feed off the broke they well take advantage of you. I would recommend RCB way better rates. Stay a way from this bank never will I do business here again. Can't get 2% rates at Cherokee strip they sell your loan to another bank that's why there rates are so high RCB don't do that. STAY AWAY!! GO TO RCB FOR ALL YOUR LOAN THEY MAKE THE PROCESS EASIER AS WELL.
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January 2019 by Nikki A.
This is the worst bank I have ever dealt with. I had a auto loan with them. The car was totaled and the balance was not fully paid by the insurance. (over 3/4 was paid) I told them it would take at least 2 months to come up with the difference. They have horrible customer service and refuse to offer any assistance. I will never use them again.
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November 2017 by Michael M.
I've been a member now for around 3 years, and have had a great experience with this place when a problem comes up there quick to resolve it
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September 2017 by tina christian
They were all wonderful and so very helpful in making it easy to get my car! Merrilee is top notch! Would recommend them to anyone! Getting pre-approved is so nice!
