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“Jeff is amazing! I called and asked if a certain product was in stock. When I went to pickup what I requested he had it ready and got my checked out and one my way. Wonderful customer service!”
“I have always lived the small town hardware store because the helpfull Hardware Persin always had the knowledge or answer for exactly what you're looking for. It's nice to find my expectations fullfolled and the customer service I've always enjoyed still lives at Ace Hardware. Thank you!”
“As an update I contacted L&L and they apologized for the issues and contacted my contractor to offer assistance in resolving the issue. Fortunately, I already had a contractor hired to do a bathroom remodel and he was able to clean up the sheetrock to make it look good. Kudos to L&L though for making an attempt.”
“I'll say this first of all since I can't reply to it directly, the review by L Austin is a flagrant lie. I was in the store that day myself and heard everything that went down. They first started off with snapping their fingers at the bald gentleman like he were a dog just to get his attention, and he even went to their backroom to get retrieve what they requested. I know because he ended up assistingme right after. The girl spent several minutes with them over the accessories they were trying to find and spoke with respect. And at the end of it all, a lady, holding what I assume was a dog walked up to the two, said something, stormed off and I overheard the female employee bid them a good day still, but you could hear the frustration in her voice. The behavior of this couple was arrogant and repugnant at best.”
“I was really impressed that they stood behind their tools and refunded money for a dewalt set that didn't work well. I ordered a way better set and am very happy with the customer service I received there.”
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“Zach and his crew are great. Super helpful and knowledgeable. I can almost always find what I'm looking for. I'm grateful for a hardware store in small town America!”