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July 2023 by Tonia H.
I just got a call from my daughter crying. Normally when I get these calls, I know her dad and I have to go pick her up because something bad has happened: small fender bender, boyfriend problems, normal young lady things. I was so pleasantly surprised when she told me that she had found the place that she would always take her car for oil changes and repairs. She had had trouble with service men telling her she needed things that she didn't really need, or talking down to her to because she's a woman. (And all of us women have had this happen to us, right?!) But she was so happy at how nice they were, at how they answered her questions and didn't act like they were annoyed with her, and what a great job they did with everything. If they can make a young girl happy who has does not like to do things by herself because she has trust issues with dealerships, then I'm for sure taking my vehicles there! Might even have to look for my next car there as well!
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July 2023 by Mark Z.
On June 15th my town was ravaged by a fierce storm that totaled our 2 cars. Doing an on line search I found a Ford Explorer I was interested in. On Saturday morning 7/1 I called to make an appointment. Kristen the internet manager was very friendly. We agreed I should come on Monday. Later that day I got a text assigning me an appointment @ 5:00 PM Monday. That seemed a bit late since we never discussed an actual time. My wife had to work a funeral Monday 7/3 at 11:00 and we planned to leave at 1:00 for our 2.5 hour trip. I wasn't sure if the car was in Paul's Valley or Perry, OK, so I called again. Before hand I noticed Kristen had assigned my appointment to Mandy which I found in my email. Mandy also sent me a friendly welcome video to my email. When I called I had trouble getting Mandy on the phone. I explained I had an appointment that afternoon and wanted to clarify details. I felt my call was being screened. Eventually Mandy came to the phone and and asked if I had gotten her text. I am 62 and do not rely on texts but occasionally use them. I said, I don't know what's the problem? Well I wrote you that we were expecting you at 12:30 since we will be closing early today at 2:00. Can you still make it? I said No, we're in Lawton. This is when I found out the whole store found out that morning they were closing at 3:00 (not 2:00). I asked if someone would wait for me as we were just getting on the road. By now the ignored appointment and the expectation I should jump at their text was making me pretty chafed. I had no sense of appreciation for my pending business. I finally was transferred to the GM named Eric who started off insisting that 95% of the world communicates by text! So now we're blaming the customer. I steered the conversation back to our visit and after barking at each other he agreed to wait for me. He said he would go find the vehicle and pull it up front. When he called me back he was cautioning because he thought the vehicle was advertised as needing repairs. He had the wrong vehicle pulled up! Then he found the correct vehicle and said he'd get it washed and park it out front. About an hour later, just as we are driving through OKC Eric calls me back to say that after he (the GM ) had washed it and parked it up front, another sales associate sold the Explorer to another customer! Supposedly, right out of the blue, after the vehicle had sat on their lot for more than 2 months. Eric apologized profusely and said he was going soon to the auto auction and offered to find something for me. I thanked him for his offer, and said I was done.
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April 2023 by Cassandra C.
Super friendly and helpful. We ran into some car trouble driving to Dallas and stopped. The mechanics had left for the day but they helped us with some antifreeze and water to get us back on the highway, even with the mechanics done for a Saturday afternoon.
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May 2022 by Aidan C.
The Saleman Ty was very helpful and knowledgeable while helping me out and I appreciate his response time and etiquette
