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January 2024 by Willie Collins
I had spoken to and set up everything to have my two dogs boarded at Benchmark for a few days. I told them that I was going to pick the dogs up on Monday or Tuesday because at the time I spoke with them I was not 100% on picking them up on Monday. I said that I would know which date for sure right when I was going to drop them off. When I went to drop them off, the person who was there told me that she remembered talking to me and that her boss told her to tell me no. She was completely rude. If Benchmark did not want to board my dogs, they could have said so while we were on the phone. Benchmark was unprofessional and I do not understand how they can stay in business. They could have called me since they had all of my information. I wondered what would have happened, if I had went ahead and paid ahead of time.
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January 2024 by Karen Brown
I have only used Benchmark for bathing services for my FURbaby. I have ALWAYS used another VETSO, myself & FURbaby are treated “less than” …..FYI for future clients??!!**edit**When I began using this business, they would call me for pick up within an hour of drop off. My FurBaby would be terribly WET. I was not happy.After that, I told them I would not be picking her up wet any longer. They kept her out with the cats,& would no longer call me when she was ready,“I” had to call THEM.This continued for almost 3 years. I also was charged $20 more than what my Vet charges….My Vet had to quit doing baths or I wouldn’t have been put in this position.This place is ‘mainly’ LARGE animals obviouslyFront desk is almost always RUDE.
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November 2023 by Pamela Guzman
Dr Lisa is amazing and wonderful. Highly recommend
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October 2023 by Joey
My cat was covered in coagulated urine when I picked him up.Filled out a new patient form, and ONE surgical form for my other cat that was being spayed.They decided to sedate BOTH of my cats, then had the audacity to charge me for their messup.When confronting them about it, they dodged all questions.Highly do not recommend bringing any animal here unless you want them abused.
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October 2023 by Lisa M.
Excellent care. the staff is always prompt and attentive. They truly care about animals and works very hard to make sure that they are very thorough and complete and give all the good options.
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September 2023 by Desiree
Dr Lisa is incredible handled my little wild pony the best I've seen yet. Definitely going back to her for all my needs
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May 2023 by Wendy Cavaco
I absolutely love my vet! Best place to care for my fur babies.
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March 2023 by Rusty Gun
Probably my last time to go there! Brought my cat for a claw clipping and capping. Was put in an exam room for 30 minutes, my son called with a minor emergency, asked how much longer, she said a while. So asked if I could leave cat there and come back in an hour, sure, no problem. Took care of son’s issue, cat was ready. When paying, THEY CHARGED A $10 DROP-OFF FEE!! Should I have charged them for my 30 minute wait! I’ll be using a different vet from now on.
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February 2023 by 3B Cattle
The previous one star reviews should have been enough to stop us from using this clinic but we tried to give them benefit of the doubt and well, lesson learned… that many one star terrible reviews cannot lie. This is the absolute worst experience we have ever had with “vet care” (if you can even call it that) and forget customer service… it does not exists. They will treat you like you are incompetent when in all reality I am ashamed to have trusted their knowledge or lack there of! I honestly don’t even think they did what we paid them to do. They should not be doing sheep embryo work!!! Very unqualified. Waste of time and money. Again, I’m certain they did nothing but acted like they did all the while placing blame every direction away from them then ultimately said that our sheep didn’t produce viable embryos because they literally do not know what they are doing. It is evident that all of the rudeness leading up to the embryo transfer was setting them up to deliver news that they had accomplished nothing so that it appeared that was due to factors outside of the truth being that they don’t know how to do that kind of work. After charging a ton of money, being rude multiple times and them accomplishing nothing they also couldn’t even manage to properly load our sheep into the trailer and they ended up in the road by the highway and were almost ran over outside of the clinic. Thankfully we were able to rope our own animals or they would have been gone amidst all of the other losses acquired dealing with this place. To top it all off, they also did not return our our semen tank to us and created a scene with threats when we returned asking for our property back. The absolute worst experience in all of our years of doing this. No clue how this place is in business. There are other options for animal care and you will be in much better hands if you take any of those and steer clear of this place!!!
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January 2023 by Kaye Cardoza
Friendly staff, quick service and great company in the waiting area.
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January 2023 by April Worcester
The previous one star reviews should have been enough to stop us from using this clinic but we tried to give them benefit of the doubt and well, lesson learned… that many one star terrible reviews cannot lie. This is the absolute worst experience we have ever had with “vet care” (if you can even call it that) and forget customer service… it does not exists. They will treat you like you are incompetent when in all reality I am ashamed to have trusted their knowledge or lack there of! I honestly don’t even think they did what we paid them to do. They should not be doing sheep embryo work!!! Very unqualified. Waste of time and money. Again, I’m certain they did nothing but acted like they did all the while placing blame every direction away from them then ultimately said that our sheep didn’t produce viable embryos because they literally do not know what they are doing. It is evident that all of the rudeness leading up to the embryo transfer was setting them up to deliver news that they had accomplished nothing so that it appeared that was due to factors outside of the truth being that they don’t know how to do that kind of work. After charging a ton of money, being rude multiple times and them accomplishing nothing they also couldn’t even manage to properly load our sheep into the trailer and they ended up in the road by the highway and were almost ran over outside of the clinic. Thankfully we were able to rope our own animals or they would have been gone amidst all of the other losses acquired dealing with this place. To top it all off, they also did not return our our semen tank to us and created a scene with threats when we returned asking for our property back. The absolute worst experience in all of our years of doing this. No clue how this place is in business. There are other options for animal care and you will be in much better hands if you take any of those and steer clear of this place!!!
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November 2022 by Kindra Whitmore
Doc M is absolutely amazing!!! I only wish I would have found her sooner for my animals.
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August 2022 by Shannon Green
My dog was bit by a snake late one night. I called and I was told me someone would be there within an hour and almost three hours later no one showed or called me back. I had too wait till the next morning to see my vet. My dog almost died!!! They lied to me and didn't even care. I'll never go there again.
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August 2022 by Holly Thayer
Lisa is the absolute worst person I've ever met. I know several people that have had bad experiences there. They end up with a dead animal and a big bill!! Highly won't recommend to anyone! Wouldn't recommend renting from Lisa either she's a real piece of work.
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July 2022 by K M
I used to trust taking my dogs to Benchmark. The staff was friendly and shared knowledge. But the last couple of times I have gone there I have been beyond disappointed. I just picked my two dogs up from boarding them and what was supposed to be a $120 boarding fee was $200 because they added a day and charged more for my dogs being intact. But I called ahead to ask explicitly how much it would be and was told $15 a night if spayed/neutered or $20 a night if intact. My dogs aren’t fixed so I budgeted $20/night for both of them. Dropped off Friday around 10am and picked up by 9am Monday and got charged for 4 days for each of them plus an additional $20 each for them being intact. So on top of a nightly cost for them being intact- they charged a random $20 per dog as well. Seems like the last couple times I’ve taken my four legged kids there, it’s been nothing but a money grab. There’s no sense to it.
