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June 2023 by Dennis H.
They advertise roll back prices but when you go to check out it rings up the higher price. Goldfish crackers are advertised at $7.98 and ring up at $8.88. I brought this to the service desks attention two weeks ago. When I bought the crackers today they rang up at $8.88. They will make it right but....... how many people have paid the higher price? I expect better than these deceptive practices from Walmart Owasso.
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March 2023 by Zach E.
Worst customer service EVER! Tried to call the store to let them know that my wife paid for a bag of ice but forgot to grab it on her way out but no one wanted to answer the phone. So I decided to go to the store and get the bag of ice myself. Meanwhile, I just had reconstructive surgery on my left leg from breaking both bones in my left leg. I get to the store and crutch myself on in and the lady let's me know I need to go to the customer service desk before I get the bag of ice. So I go and wait in line for about 10 min and the lady at the desk says that I can just take the bag. So I go back to the ice cabinet and proceed to get the bag. The lady standing in front of the cabinet proceeds to open the door for me while I grab this large bag out myself. Heaven forbid she grab the bag for me but that's "not her job". Long story short, if you're handicap, don't expect any of the employees to go out of their way to help you out because it's not happening!
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February 2023 by C B.
Line is backed up at the checkout. Tried to call the store to speak to a manager and just got ring no answer.
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September 2022 by Anita M.
My son has brought home chicken from the deli at this location a few times now...it IS NOT GOOD! I love chicken, fried chicken in particular and this is a fried chicken I will turn down. He has brought it home twice...and it is SOOOOO overcooked! It is dry as cardboard and there is no flavoring to the nearly burnt coating. I honestly can't believe they sell chicken that looks like this! There are parts of it that are almost charred black!!! If I want fried chicken I will buy it from Reasor's any day of the week over this nastiness.
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May 2022 by Rachel S.
While it might seem like this is just a Covid supply chain problem, from 2021 to May 2022 I've been to: Alabama, Alaska, Arizona, Arkansas, California, Florida, Georgia, Hawaii, Idaho, Louisiana, Massachusetts, Montana, Nevada, New Mexico, New York, Oklahoma, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, Wyoming... And aside from a Target in Arizona, this specific Walmart is the only other store I've been to during this time with legitimately not full grocery shelves. I have Celiac disease and Walmart and Walmart+ is my go to for gluten free items, but this location had barely any gluten free items. I've been in some remote Walmarts in New Mexico and Wyoming and even there I was able to find a decent selection of gluten free foods. This week I couldn't find any fennel fresh or dried in the spice aisle. I had to get that at Sprouts. Couldn't find Italian pork sausage, which is a staple at pretty much any Walmart in the US. Limes were only available in a bag of 6 for almost $6. This has been my extended family's go-to Walmart for more than 20 years and I'm fairly certain it's the location that services a lot of the smaller towns between here and Bentonville, Arkansas. They need to get on top of their ordering.
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March 2022 by Robert L.
So far the pharmacy has to input all my information every single time we fill a script. It's like it goes into a black hole and disappears! Also the checkout kid today, (Kalyan) who by all appearances was stoned on marijuana (29 years in law enforcement I've seen it) red conjunctiva around the eyes, pasty green tongue and he was so lethargic I though either he would hit puberty or I would retire in line. Got home unloaded and we were missing a whole bag. If he wasn't stoned he's the worst person working at Walmart !
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January 2022 by Ari D.
Pickup was not good at all. My family and I decided to pick up our groceries one night, so we could have food in our fridge and pantry. We get to Walmart and we check in to get our groceries and we wait. Usually at walmart the wait time is 5-10 minutes but no... we are literally sitting in the car, at night waiting for our groceries and it took 2-3 hours for us to get our groceries we were all tired of being in the car. After 3 hours we just said "forget it" and we just left and went home without our groceries. I was very disappointed. I do not recommend the pick up at this place at all. If I was you, I would just go in the store and pick up my own groceries and not let someone else do it.
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June 2021 by Jeremy W.
Owasso Walmart on 96th street is the worst Walmart I've ever been to anywhere. The heat is terrible...not just tonight, but every single time we go. It leaves you sweating and trying to get what you need and go ASAP. Even the kids were complaining about it..and they are kids! Nothing is ever in stock, they constantly move things around, and it has the poorest selection I've ever seen in any other Walmart. This is Owasso. It should be a great store! I don't think I'm going out on a limb when I say that all this stores issues can most likely be traced to very poor management. The poor employees are sweating to death while still trying to work and be polite. Completely ridiculous. I don't know if the air has.been broken for months or if it's some kind of idiotic plan to save money. Target will start getting our money. Even if we do have to dress up a little more.
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April 2021 by Debra K.
I'm averaging this out to a three star review. Let me say that I totally prefer Target and I only go to Walmart when ABSOLUTELY necessary. I recently found it absolutely necessary. I was looking for a specialty health item which I knew they had. Upon entering (and they have super spaced out their items for social distancing), I went to the pharmacy area. I found where I thought the items would be. The pharmacy staff was swamped so I went to the nearby "Health & Beauty" area where there was an associate just looking at the wall. I asked about the item and she responded, "You know you're in Health & Beauty. You need to be in the pharmacy." And with that, she turned away. I may have responded with something like, "I know where I am but the pharmacy staff were unavailable but thank you for the information." Anywhoo, made me mad so I left. One star review here. As soon as I got in the car, I looked at their website and found out I could order the item for curbside pickup the next day. That's what I did. Four star review for the curbside crew. I had to wait a bit for this one item but the associate was very apologetic about my wait (which was about 20 minutes). I was just happy to get the item. 4.5 star review here. My advice. Order online for curbside pick up.
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February 2020 by Shannon T.
They have necessities, wants and everything in between. On my last visit I discovered they no longer have the price check machines. I had to hunt an associate down to find the price of an item. The items were on clearance in three different locations with three different prices. That seems to be an issue all over the store with price tags missing from the shelf or items in the wrong spot. It's a little irritating when you get to checkout. The store appears clean and the shelves are generally tidy. I did notice the parking lot was absolutely disgusting with trash. That should be addressed or maybe a can blew over or something? All in all you can't beat their affordability and convivence.
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October 2019 by Jessica F.
I know it's Walmart.... and I know that I am here at night most times. I have to say that over the past 6 months to a year when I come here I regret the trip more and more each time. Here are my reasons why... 1. They don't believe in human employees anymore. Which is sad because that is the best part to this store. Every employee I've ever encountered is super helpful and nice. They have always taken care of me. But I guess it's time for computers to work at this establishment. 2. They don't ever seem to have anything in stock anymore. I know I come at night most times when I am here and that is when they stock shelves but I can no longer count on two hands how many other people have said that. So be ware... it's probably out of stock and that is if they even carry it at all. Which leads me to my third point... 3. The selection in this store just sucks. I find myself choosing any Walmart but this one if I want a decent flavor of coffee creamer or chocolate chip cookie dough ice cream. This too is a common complaint among my family and friends. So for us we will be taking our money elsewhere. The selection of books, crafts, and even food items leaves a ton to be desired. For a store that services over 40,000 people this is a major problem.
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October 2019 by Tammy M.
Definitely the best Walmart Supercenter I have shopped in! I have no complaints or problems here. The employees are always willing to help and it's clean! Great select of products. I love the tower and picking up merchandise I have ordered on line!
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March 2019 by Kevin M.
Honestly, not a bad location. Like any Walmart, the layout is convenient, as well as selection, and most of the staff is friendly. That being said, the auto center is disappointing. I had gone there on several occasions for service, and always told a 3 hour wait, even if I was the first one there. Recently, I was told there was a 4 hour wait for tire service, when there was no cars in the bay, and only one in the parking lot. Incidentally, it was 4 hour before the service center closed. The associate had even looked at his watch and thought about it before telling me.
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February 2019 by Nicole P.
Reviews Sapulpa Super Walmart hands down one of the nicer looking supers centers. I live in Owasso, OK. This is the first time me and my 12 year daughter had been to the Sapulpa location. Walking in I noticed the store had to be "new" or recently remodeled. I stopped an employee and asked. The young lady said recently remodeled. We stopped in Walmart because my iPhone was on low battery and I needed a charger. Once we arrived at the electronics department we were greeted. I asked for help. The young man even pointed out a reasonably priced charger completely cheaper than I would pay at my cell carrier. I attempted to purchase a charger at the Super Walmart in Owasso however the rep Stephen was unknowledgeable. And made no attempt to find out the information. Because I'm kind hearted I called Walmart corporate to let them know.
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January 2019 by Kathryn P.
A simple trip to Wal-Mart Supercenter in Owasso today made me smile! I recently saw a recipe for a quick and easy chicken dinner cooked with a pressure cooker. I did some research online and Wal-Mart had the best price for the Insta-Pot. I ran in to get the insta-pot and a couple of ingredients for the chicken dinner. I made the mistake OF NOT GETTING a cart at the front door. I thought how heavy can a miniature pressure cooker be. Pretty heavy! By the time I grabbed it and walked across the store and grabbed a couple of boxes of bone broth believe me that pressure cooker felt like 50lbs. I was struggling to make it to self checkout and I was hoping there would be an empty cart close by. I looked up and at the front door was a Wal-Mart employee who, even as busy as he was at the front door, noticed my struggle and brought a grocery cart my way. I don't think he really knew how much I appreciated his kindness. I thought how on earth did he notice me in that sea of people in a busy Sunday afternoon. I thanked him, Cody, in person but I also want to Thank him here and let Wal-Mart know what a thoughtful employee you have! As I got to my car another Wal-Matt employee asked me if I needed help getting the pressure cooker into my car! Thanks Wal-Mart for making my day! With Gratitude and Re-Gifting the Kindness, Kat P.