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June 2023 by Brianna A.
My phone broke and I went here to get it replaced. The cashiers were very friendly.I was surprised with how good the customer service was. Normally, the customer service is medium at best.
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March 2023 by Ron G.
Great deals!! Professional help and support employees clean store well laid out! Best in the Tulsa area!
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January 2023 by Natalie M.
Best Buy Owasso is always great! Awesome customer service & return policy (especially with Total Tech membership). My husband went in today with an exchange & though the item (PC controller) couldn't qualify for the total tech warranty/replacement, the gal who helped him was more than accommodating in explaining the situation & gave him a viable option and savings associated.
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January 2023 by Timothy B.
Best Buy used to be my "got to" store for electronics. The employees were usually helpful, especially with price matching. Now, however, the employees have no clue that they are there to serve the customer. Last summer, we purchased $1000.00, but Geek Squad could not set it up as promised by the salesman and the Geek Squad tech, They just blamed Microsoft and refunded the money. Yesterday, I went in to look for an inexpensive set of speakers for my garage and found some on the shelf that fit the need for $28.99. When the clerk scanned them at the registered, they came up $49.99. When I told him that the price on the shelf was $28.99, he scanned them with his IPhone and said they were $49.99. He made NO effort to get a price check or offer to contact a manager. I went back a took a picture of the item on the shelf with the price and showed to a different associate and his reaction was, well maybe someone put them in the wrong place. There were multiples on the shelf. I asked to speak to a manager and he acted like I had just asked him to shoot his dog. I left the store and made multiple phone calls and found out that you cannot call the store and speak to anyone at the store, you end up a call center in who knows where. You can only leave a message for a callback that is promised within 3 to 4 hours. I have left 3 such request and not one callback. Best Buy has totally done away with customer service.
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September 2022 by Beth M.
Not helpful at all when dealing with mobile phones. Also relatively rude to customers.
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July 2021 by Jeff N.
14 day return policy is the worst in any industry. They sold me the wrong adapter, despite my providing clarity on the exact need. Now it's been 20 days since I bought it and they won't do a return? I will never darken the doors of a Best Buy ever again
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December 2020 by Kristy T.
Don't bother calling; none of the employees know how to answer the phone. I've called three times and waited on hold for a total of 47 minutes and not once did I speak to an actual human.