-
September 2024 by Elizabeth Faith
Rhonda garoutte helped me out so much and make everything so easy! Very pleased with how friendly she was. Thanks!
-
August 2024 by bootseejenkins
Rhonda Garoutte is an awful financial planner and total screwed me over IRA wise. She printed a check for an IRA to IRA transfer made directly to me which caused me to be unable to utilize a direct transfer and got fees. Poor customer service and clearly doesn’t know how to do her job.
-
August 2024 by Patti Herrera
Great service
-
August 2024 by Amy Stokes
It does not matter if you have been a customer of BOK's for decades, Rhonda the branch manager will treat you like an item to check off her list. She has zero interest in gratitude for you banking with them. She will talk to an adult like a child, and has zero social skills when interacting with those who do business with Bank of Oklahoma. If this is the face of the Owasso branch, I highly recommend you bank somewhere else that will value you. (This is the first time I have ever left a negative review online, but she has ruined my experience with BOK)
-
July 2024 by Marsha Jonjock
Have been customers for decades. BOK has the best customer service. Debi Gabriel and employees at the Owasso branch always provide friendly, excellent service.
-
June 2024 by Samantha Moreno
So I needed to go inside of the bank and have them add and change some things on my accounts. Everyone inside the bank was so friendly and a guy with red hair was greeting every person who walked in with a smile and a welcome back to BOK. I waited for one of two girls that had previously helped me with this issue already. However they were busy at the counter so Rhonda decided she would help me. She asked what I was needing to have done I explained everything. Which she wasn't listening. Then rolls her eyes multiple times. I have a video on my phone of her doing it. She kept rushing me. She did not care about my needs or why I was even there. While in the middle of talking she literally tells me to stop talking because she is in a hurry. Like okay cool. Because she chose not to listen the 3 times I explained what I was needing she then of course does the wrong thing. So she asks me to sign the paper to find out she didn't do the right thing. I then explain that she's going to have to fix it. She retypes it up and it was finally correct. As I'm trying to sign the forms She is telling me to hurry up because she had to be somewhere in 7 minutes. Like you shouldn't have taken me into your office if you needed to leave. I would have gladly waited for someone else. I ended up having to call the express bank to make sure she actually did what I went in to do. I have been banking at BOK for 20+ years. Never had any issues until recently. Also come to find out Rhonda is the executive branch manager for the Owasso location. It's sad that she acted that way but the other employees were amazing. Also I passed 10 BOK's on the way to Owasso. But because I had amazing care previously I thought I'd go back. Yeah Rhonda ruined that. If I ever have to go back to the Owasso branch I would rather wait hours before encountering Rhonda again. Pretty sure you don't get to treat people the way you did me. I gave 4 1/2 stars because of the other staff. Because they were amazing. Rhonda doesn't deserve any stars.
I sure hope you all fix this issue. We don't have to bank with you but we do. We like BOK and how they run things. They have a phrase if it's important to you it's important to us. Except what was important for me was not important for Rhonda.
-
June 2024 by Lori Rippe
BOK has always been a great bank.
-
April 2024 by No Way
They lost my house payment
-
February 2024 by Kathy walsh
They always ask how i want my cash and fastThank you
-
January 2024 by Leah Hoffmann
I have been banking with BOK, 1st with a home morgage since 2008, then checking and savings for about 7 years. I have just utilized financial advisor options. I have nothing but good to say about Mortgage dept Brook Biles and financial advisor Jamie Scott. Thank you both so much for your recent help in understanding & directing me properly to fullfill my needs. You Rock. Also my branch drive through tellers and inside tellers have assisted in Wire transfers, ordering checks and sorting out suspicious transaction (from my side). All employees seem happy to help here! Thank you Owasso Bank Of Oklahoma.
-
December 2023 by G Boaz
Always pleasant and ready to assist.
-
December 2023 by Tammy Durkee
Very nice cashiers, usually no more than 2 people in line if you go between 10:00 a.m. and 11:00 a.m.
-
November 2023 by Nathan Sumner
Fast service to stop a scam. Madison and the BOK team did outstanding! I thank you all!
-
October 2023 by Tishri Lennon
ATM is hardly ever working when I need it & today it tried to short me $20 on a cash deposit, TWICE. Tired of y'all! You owe me gas $.
-
October 2023 by Craig Marshall
Handled my issues quickly
