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December 2023 by paul combs
Great place to bank all the lady’s there are super nice
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September 2023 by Buddy Visser
I went to the Credit Union to apply for a boat loan. I met with Suzanne Wise who went above and beyond to help me through the process. I couldn’t be more happy how I was treated.
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March 2023 by Linda Fleming
We have always had a great experience with Western Sun and always great costumer service.
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January 2022 by Derek Smith
Kristen and staff provide the best service and treat everyone like family that walks through the doors. You are greeted from the moment you walk in the door. These ladies do what they say the are going to do. This smaller branch is far superior to all others.!
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December 2021 by Jared Wise
If I could give zeros stars I would. Applied for a credit card and after 6 months I called and they finally took a look at it. I was able to get one and it took another 2 months for them to send it out. It has now been another 2 months and I have still haven’t received my card. I’ve called the call center, and they are no help. They put you on hold and transfer you around until you just hang up out of pure rage. Possibly the worst bank in the entire country. Take your business somewhere else unless you want to be played around with.
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March 2021 by Mavi Slane
Called to see how much was in my account. They asked me to hold. They came back on the line right at close and then acted like she couldn't hear me. Girls name was Lauren or Kristen. Then when I called back after she hung up on me... It went to the "our branch is closed message". Typical lazy workers when it's close to closing time. This bank is a disgrace to the community.
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February 2021 by Taylin Heinlen
I keep trying but I guess I will never stop being disappointed in this place. The call center is terrible and they never help you. The finance managers are rude(Damon in front office). There’s maybe one teller at a time. Zero advanced technology. I couldn’t see my checking account information online for the first two months because they just forgot to turn it on. The can’t accept a bill with a partially ripped corner, but I took it down the street and a bank exchanged it for me. TERRIBLE WITH A CAPITAL EVERYTHING. TERRIBLE.
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January 2021 by lisa castleberry
They are really a great place to bank! I work with Kristen on loans and she is truly amazing and goes out of her way to always help and get things done! And on top of it all she is just an amazing person all the way around and with the best spirit a person can have no matter what she may be going through! She is very genuine! If you ever need a loan or anything for that matter, I highly recommend talking to her! She is the best! She always brightens my day! Thank you Kristen for being so AWESOME! Hope you have a Very Merry Christmas and a Happy New Year!!! You rock! And for the whole team @ WS you all are great! Thank you for always being so nice and I never have to worry if anything is off in my account because they are all on top of things! Hope you all have a Blessed Weekend and a very Merry Christmas and a Happy New Year!
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January 2021 by brittany brown
I have been banking with this branch in Okmulgee almost a year and the ATM machine has been down over 6 times in the last 3 mo! No sign up, email, nothing but wasted time! Its really, really, aggravating to keep having to pay $3-4 in ATM fees when mine is supposed to be free! Again tonight on Christmas Day I can’t take money out, was in a rush! now I have to go across town to my local gas station and pay to take money out that I didn’t have time to do! This location needs a new machine!!IMMEDIATELY! I’ve never seen an ATM down as much as this location! It’s not fair! I’m thinking of switching banks due to this issue! It’s happening to often!
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June 2020 by Lee kincaid
Waited in line 20 mins while a teller visited with someone about their grand kids vacation. I have been a member for a year but this place can't operate with one good teller and a number who tellers who could care less about the members time.If you have to use tge place Tresa is a very good teller that's why she has people waiting for her.
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January 2020 by Kris Smith
Always friendly, willing to talk things out with you if youI have questions.
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November 2019 by Sandy Hamilton
I drive over 2 hours to Bank here. The staff is courteous and always willing to work with me. Highly recommend!
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July 2019 by Sara Tolbert
This credit Union is such a joke. They don't care about their customers at all and I was just treated with such disrespect and treated like my check was bad for no reason. I have used them for almost ten years now but will be cancelling my account as soon as I can change my direct deposit information and I highly recommend that no one ever uses this credit Union ever again. They are rude, unprofessional and customers don't mean anything to them. I will find a better option and I hope everyone else will too.
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June 2019 by James Haynes
Horrible customer service seam to be racist refused to work with veterans
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March 2019 by Mike Salsman
Close the doors, turn it into a High Interest quick loan store.
