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November 2023 by Tyler Watkins
Our first and last experience with Harlan Ford. We were just hung up on by the service dept while inquiring about multiple experiences with my 2018 F250 death wobbles. The only customer service offered was to make an appointment. She seemed very preoccupied and not interested in doing anything other than booking an appointment. Thanks for the wonderful customer service, Harlan Ford, we'll take our business elsewhere.
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November 2022 by Lacy R.
This is only getting 2 stars because the lady with the last name Castleberry that helped me was so sweet & held a conversation. Also they were so slow we got in fast. But maybe next time the guy that sits in the back & works with the financing shouldn't speak of someone's credit history so loudly in a building that echos & LAUGH at me. It's very disrespectful. This honestly disappointed me & made me feel some type of way.
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April 2022 by Jason Diaz
Great place, great service and great people.
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April 2022 by Emily Doyle
I bought a used 2018 Traverse on 3/31/22 and my only stipulations were that I wanted it clean and a new windshield. I got it and it wasn’t clean, like they said it would be, I took it back the day after signing paperwork for the new windshield, detail, the leaky sunroof, and a scratch they said they’d fix. They had my car for 19 days. They replaced the headliner and windshield but it’s STILL NOT CLEAN, the visors are still stained, the sunroof is still leaking, and they literally took a paint pen to the scratch. Would not recommend buying a used car from these people.
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February 2022 by Lewis Bernard Hanson II
It was very good great people at Harlan Ford and I will continue to buy from them
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October 2021 by Jack L. Sanstra
Very Personable, Friendly, and competent staff. it was a distinct pleasure and a privilege to work with all of them. This was my first experience with them but probably won't be the last.
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September 2021 by Anastacia Simons
Best service I have received buying a car. Shawn and Fred listened to my wants and needs and delivered just that. Listened to my concerns and made it right. Andrew answered every question I had about the financing and warranty part with a huge smile on his face. Lexi sat in the expedition with me showed me everything and had great conversations. I will not go anywhere else for our vehicle needs.
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September 2021 by Ed Martin
Great folks who are honest and will always give you the best deal possible
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July 2021 by Steven Vowell
Great place for your car repairs. Friendly people. Very clean establishment. Fred and the crew will take care of your needs. A+ from me.
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July 2021 by Scott S
I purchased a 2008 Buick Enclave, as is and no warranty, from Harlan Ford. It had 192000 miles on it, however it is immaculate and in great condition, as is all of their used vehicles. Less than a week later the transmission went out. I spoke to Mr. Andrew Harlan and he agreed to pay for half of the repair regardless of the contract I signed. It was repaired in less than a week and is doing great. I cannot say enough regarding the service I received from Harlan Ford. From Lisa Castleberry in sales, to Andrew Harlan's professional post purchase service, I am extremely satisfied with the experience. Recommend this dealership to everyone in the market for a great deal on a new or used vehicle.Services: Transmission repair
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April 2021 by Kayla Hilton
Didn't ever call us back to line up an important recall issue. Guess they don't care.
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December 2020 by Tim Buttram
Very laid back atmosphere not pushy like the big dealerships. Joe found exactly what we were wanting, and the price they said was exactly what we paid no unexpected fees at the end! Highly recommended Joe and the guys at Harlan!!
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December 2020 by Tricia Buttram
Such a great car buying experience. Joe was very helpful and found exactly what we wanted. We will be forever customers!
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October 2020 by Jo Thompson
Everything about the experience was awesome, very friendly and helpful staff, clean and spacious waiting room . Thanks for your help.
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July 2020 by Ethan Sanderson
Drive through this morning to look for a specific vehicle and Joe Myers met me outside at my truck, didn’t pressure me for anything. The vehicle I was interested in was t available but I talked with him a little more so I could give enough info on a review. Me. Myers was very knowledgeable of The innovatory on the lot and today’s market. I would recommend Joe Myers for your next purchase.
