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May 2023 by Haley Henry
Lewis I believe was the man who helped me and my husband with an upgrade this morning, he was super helpful, very informative about what type of deal we were getting, and just had a really great attitude all the way around! You guys definitely have a good employee working with you! Thank you Lewis! We appreciate you and your kindness!
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May 2023 by Andy Zins
My experience with Cricket in Hereyetta was outstanding especially with the help from Brandon a store agent at the time. I couldn't do it without the help from him. I recommend the Cricket store in Hereyetta they are excellent.
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May 2023 by Alisha Taylor
Great people!! Great service!!!
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April 2023 by Joshua Vogler
Absolute trash customer service from store manager "Lewis B." who is unable to communicate properly or effectively with customers. For some reason he thinks his failure to provide quality service is humorous. After asking the same question several times for clarification he was still unclear and unhelpful. I asked for the managers phone number, he gave me the number to the store, when I called to file my complaint he answered stating he was the manager, if this is the case why would he not reveal hes the manager when I requested the number for one. While on the phone with Lewis I asked for the number for corporate he proceeded to tell me to call 611 if I have an issue. 611 told me there is nothing they can do and I needed to file a notice of dispute by printing their form from online, filling it out and sending it by paper mail back. This is absolutely ridiculous, I want the issue of me being billed twice for the same thing resolved, I have never had a problem with cricket until today. In my personal and professional opinion "Lewis B." should not be in the position he is in due to the fact he represents himself and cricket extremely poorly. I hope there is a resolution to this matter quickly.
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March 2023 by Homestead 1776
Absolute trash customer service from store manager "Lewis B." who is unable to communicate properly or effectively with customers. For some reason he thinks his failure to provide quality service is humorous. After asking the same question several times for clarification he was still unclear and unhelpful. I asked for the managers phone number, he gave me the number to the store, when I called to file my complaint he answered stating he was the manager, if this is the case why would he not reveal hes the manager when I requested the number for one. While on the phone with Lewis I asked for the number for corporate he proceeded to tell me to call 611 if I have an issue. 611 told me there is nothing they can do and I needed to file a notice of dispute by printing their form from online, filling it out and sending it by paper mail back. This is absolutely ridiculous, I want the issue of me being billed twice for the same thing resolved, I have never had a problem with cricket until today. In my personal and professional opinion "Lewis B." should not be in the position he is in due to the fact he represents himself and cricket extremely poorly. I hope there is a resolution to this matter quickly.
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December 2022 by Alisa Sim
My first time at the location was awesome! Super friendly and knowledgeable staff with absolutely no complaints about my visit. Appreciate you all for helping me the other day.
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December 2021 by Aaron Waller
Jessica did a great job helping me to get a new phone and switched over from my previous service provider. Thanks Jessica!
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September 2021 by Heather Rawson
Super friendly and helpful staff.
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September 2021 by Victor Beltran
Fast service
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June 2021 by Greg Clark
Awesome
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February 2021 by Vanessa Flores
Came with two friends and one of the ladies there was following me around making me uncomfortable I was looking at phones the lady only asked me questions and when I walk around my friends told me she was just watching me I feel it would be better to shop at another cricket store I was the only poc there I will never come to this cricket again.
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January 2021 by Amy Lousch
The staff is very helpful and patient.
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August 2020 by mikeb1206
Short black man with high voice is a rude person.
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April 2020 by Jerre Long
If you are ever sick do not ever let Cricket know because even when I asked if I sent someone to pick up a phone on my behalf they refused to assist. I will go to their neighbor AT&T or Us cellular and get treated better.
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March 2020 by Jessica Hines
Great coverage as well as customer service!
