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October 2023 by Douglas Finch
USCellular has the best phone customer service and in store customer service. I went into the Memorial road location to complete my early upgrade to the Galaxy Zfold 5 after talking to the phone customer service. The upgrade went well and the specialists in store were able to transfer all my applications, contacts, and text messages perfectly without losing anything. I was able to keep my very old plan also. Thank you !
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March 2023 by Taryn Johnson
The internet is so slow I can barely even make a phone call, which is very sad considering U.S cellular is a “high speed internet” provider.
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February 2023 by Kendall
I’ll start this review by saying that every representative that we ever spoke to was always very considerate, but were never able to provide any resolution for us. About six months into the pandemic. We got a family plan with four lines. We were never able to use the cellular service in our home even though the coverage map said that the coverage was excellent. After numerous calls with customer service and the tech department, and adjusting every setting imaginable on the phone… We came to the conclusion that we would not be able to use the service in our home and by that time it was too late to return the phones. We were never offered any credit during the entire time we had service which was over two years, nor did we ask for one. This past Christmas we found an offer with another carrier that we could not pass up and changed them. It was our fault and we missed calculated what the termination fees would be since we still had two months left to pay on the phones and US cellular and refused to offer any type of credit. Basically for over two years, the majority the time we were on our phones, the only time that they worked was by using the Wi-Fi service in our home . We literally had to start every conversation on our phones, in our house… apologizing for cutting in and out .Their service seems excellent in Tulsa, adequate in Oklahoma City, but absolutely horrible in Edmond. That is all.
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December 2022 by Lydia Gates
Thank you, Jeff. You were patient and I enjoyed our plan a and b conversation. Plan c worked. God bless you.
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April 2022 by Cooper Blakemore
Jeff and his team took great care of me. I explained I had just moved from overseas to the US and was trying to figure out what was best for me. They listened to me and thought carefully about my unique situation, instead of just giving me some practiced sales pitch. The guys patiently took me through tons of different options and we ultimately settled on getting me set up with a brand new US phone, plan, and US number. They got me an incredible deal on a brand new Motorola G Stylus phone and plan. They were just super friendly and helpful, and never made me feel d*** when I needed them to re-explain something. And I know if I ever have any issues or questions, they'll be readily available to help me. Highly recommend.
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October 2021 by Bethany H.
Jeff was extremely personable and helpful. They made my switch to US cellular so easy! Thank you!!
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April 2021 by Jasmine Cartwright
Jeff was extremely knowledgeable, kind, and sincere. Working with him in this location was one of the best customer service experiences I’ve ever had in my life. Never once did I feel like he was trying to upsell us or had anything but our best interest at heart. He was upfront about everything told us about all kinds of deals and everything checked out in the end. I highly recommend this location. I ended up choosing US cellular over T-Mobile because I had a terrible experience with the customer service at T-Mobile. Employees like Jeff are what make consumers want to do business with companies. He called us both by our first names consistently and was just very personable!
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March 2021 by Natalie Keller
Amazing customer service! They really truly went above and beyond to help us surprise our son with a new iPhone 12. The store was clean and they sanitized in between customers. I highly recommend this team!
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May 2020 by Charles Manning
Wife and I have been with US Cellular for more then 15 years now. Have nothing but praise on all levels, especially customer service, BOTH...in the store and at Call Center's. Five star rating is solid and realistic. CM.
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May 2020 by Randy Danner
Worst sales rep ever?
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March 2020 by Heather Portillo
Always a good experience
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November 2019 by Randy Northcott
Best coverage and customer service in the State.
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November 2019 by Pudding rainbow
great help and stayed well within my budget
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October 2019 by Penelope Dryden
I was selected to participate in a test and review campaign and this was the location that was given to me to receive the product for review. I was a little nervous about how I may be treated because I had no plans to immediately purchase anything. As soon as I walked in the door I was greeted and immediately made to feel welcome. Even after I revealed I was there for a free product I was treated with the utmost respect and professionalism. The lady, Jane, I believe was her name was very kind and funny and had me set up and out the door in no time. She did go over the plans available through the company but not at one point did I feel pressured into purchasing. This was a very pleasant and professional yet personable establishment. I would recommend doing business here 100%. Once my review is over I'm seriously considering switching cell providers just based off customer courtesy!
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September 2019 by MaKenzie Cordell
Amazing staff and incredibly affordable plans. My fiancé and I went in expecting an hour of a boring plan set up and spending loads of money on the plan itself along with the new phones. Yet we were taken aback when we were greeted kindly and immediately helped by Michael. He kept us within range of our preferred budget and set us up very quickly! The hour of account set up flew by, the experience was wonderful and I am very happy I went to this store in particular! A month later, I even came back to add two more lines!
