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July 2024 by S4OMA
Julian was so helpful! Made switching phones easy and was so friendly while helping my mom. Very knowledgeable and went above and beyond.
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June 2024 by Mel C
Buyers beware!!! We went and got 3 iPhone 15 pro max, 3 screen protectors, 2 cases. We paid cash with everything coming to a total of 463.08.
Then we paid cash on all of our activation fees of $90. We “supposedly” we to get the business plan with 4g at $160/mo. Well after calling the main US cellular my total monthly bill was to be $216/mo.
Sorry but NO! Wasn’t going to do that. So we had 14 days to cancel. I canceled on day 10, went to Verizon. When I went to get refunds-screen savors are a one time purchase, no refund, then you have the restock fees of $35/phone.
Since I did two CASH transactions, that is,at store level-(3rd party-I found) so Us cellular isn’t wanting to do anything about because that’s a store level transaction. I have tried numerous times to get this resolved with no avail. Regional manager in meeting which started this whole process-now not wanting to respond to me. I was told when I went to cancel I would receive a check in mail since they did not have cash in hand. It would be next business day. Went on a Thursday-yet here we are business day 4, NO CHECK.
Don’t believe the bull-these cellular people are just like car salesman’s. Better have everything you want in writing.
Resolution-still waiting on US cellular to make this right. As all this is signs of BAD business!!!
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May 2024 by Marla Wherry
I already have plans of getting away from U.S cellular due to my phone always failing when I’m on a call CONSTANTLY and not ever having service. But then on 4/30, I go in to put money onto my account and I look at the app today 5/4, and it says my balance is past due, WHEN I GAVE THEM THE MONEY!! A call an agent and they say I have until 5/06 to pay a bill that has already been paid. I go into the store and there’s not a manager there, the store was not open for that long on Saturday (today) and even the managers are lazy. The representative there told me it would be handled today, yet my account on the app still says it’s a past due balance. This is the WORST phone plan. I’ll definitely be sure to tell anyone do not use U.S cellular.
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October 2023 by Douglas Finch
USCellular has the best phone customer service and in store customer service. I went into the Memorial road location to complete my early upgrade to the Galaxy Zfold 5 after talking to the phone customer service. The upgrade went well and the specialists in store were able to transfer all my applications, contacts, and text messages perfectly without losing anything. I was able to keep my very old plan also. Thank you !
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March 2023 by Taryn Johnson
The internet is so slow I can barely even make a phone call, which is very sad considering U.S cellular is a “high speed internet” provider.
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February 2023 by Kendall
I’ll start this review by saying that every representative that we ever spoke to was always very considerate, but were never able to provide any resolution for us. About six months into the pandemic. We got a family plan with four lines. We were never able to use the cellular service in our home even though the coverage map said that the coverage was excellent. After numerous calls with customer service and the tech department, and adjusting every setting imaginable on the phone… We came to the conclusion that we would not be able to use the service in our home and by that time it was too late to return the phones. We were never offered any credit during the entire time we had service which was over two years, nor did we ask for one. This past Christmas we found an offer with another carrier that we could not pass up and changed them. It was our fault and we missed calculated what the termination fees would be since we still had two months left to pay on the phones and US cellular and refused to offer any type of credit. Basically for over two years, the majority the time we were on our phones, the only time that they worked was by using the Wi-Fi service in our home . We literally had to start every conversation on our phones, in our house… apologizing for cutting in and out .Their service seems excellent in Tulsa, adequate in Oklahoma City, but absolutely horrible in Edmond. That is all.
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December 2022 by Lydia Gates
Thank you, Jeff. You were patient and I enjoyed our plan a and b conversation. Plan c worked. God bless you.
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April 2022 by Cooper Blakemore
Jeff and his team took great care of me. I explained I had just moved from overseas to the US and was trying to figure out what was best for me. They listened to me and thought carefully about my unique situation, instead of just giving me some practiced sales pitch. The guys patiently took me through tons of different options and we ultimately settled on getting me set up with a brand new US phone, plan, and US number. They got me an incredible deal on a brand new Motorola G Stylus phone and plan. They were just super friendly and helpful, and never made me feel d*** when I needed them to re-explain something. And I know if I ever have any issues or questions, they'll be readily available to help me. Highly recommend.
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October 2021 by Bethany H.
Jeff was extremely personable and helpful. They made my switch to US cellular so easy! Thank you!!
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April 2021 by Jasmine Cartwright
Jeff was extremely knowledgeable, kind, and sincere. Working with him in this location was one of the best customer service experiences I’ve ever had in my life. Never once did I feel like he was trying to upsell us or had anything but our best interest at heart. He was upfront about everything told us about all kinds of deals and everything checked out in the end. I highly recommend this location. I ended up choosing US cellular over T-Mobile because I had a terrible experience with the customer service at T-Mobile. Employees like Jeff are what make consumers want to do business with companies. He called us both by our first names consistently and was just very personable!
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March 2021 by Natalie Keller
Amazing customer service! They really truly went above and beyond to help us surprise our son with a new iPhone 12. The store was clean and they sanitized in between customers. I highly recommend this team!
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August 2020 by Charlie
Wife and I have been with US Cellular for more then 15 years now. Have nothing but praise on all levels, especially customer service, BOTH...in the store and at Call Center's. Five star rating is solid and realistic. CM.
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May 2020 by Charles Manning
Wife and I have been with US Cellular for more then 15 years now. Have nothing but praise on all levels, especially customer service, BOTH...in the store and at Call Center's. Five star rating is solid and realistic. CM.
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May 2020 by Randy Danner
Worst sales rep ever?
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March 2020 by Heather Portillo
Always a good experience
