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February 2024 by Aaron Johnston
Tell the corporate office they need to improve the app if they want to advertise it being so easy to use. The guy actually running the rental location was great and way faster than the app.
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August 2023 by H Wilson
It is very cramped and looks run down inside. The chairs were rusted and very cheap looking for those who had to either wait for their vehicle or waiting for someone to pick them up. Very low customer service not having water to offer customers on extremely hot days. No one outside to greet you as you return the vehicle and people inside who refuse to answer phone calls and very rude in the way they speak to customers on the phone or at the desks. Observed an employee cut his finger or hand and there were no first aid supplies and the customer service representative said well then maybe it’s time the owner to go buy some bandaids. The representatives were on their cell phones and one was even laying his head down on the counter when I walked in. At this point I would not send anyone to this location until the location is updated and customer service training is donee with staff.
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July 2023 by Muscle Bound Movers
I had a great experience dealing with this particular U-Haul.
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February 2023 by Megan Huseman
Owner very friendly and waived the late fee for pickup because I mentioned I had not seen a fee listed anywhere. He could have said too bad and I would have paid. U haul did not clearly indicate a fee online for being a few minutes past my pick up time so I am grateful to the local owner for waiving it. Rent from this guy. He even helped us hook it up. 10 stars for excellent customer service. I hope our drop off location is as pleasant.
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March 2022 by Elvis Velez
Great customer service got me in and out on my move great customer service.
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July 2021 by Lance Ochs (Pixel)
Joe assisted me on van rental. He is professional, courteous, and knowledgeable in answering all my questions. I will use this U-Haul Dealer again!
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March 2021 by Susan Enloe
They run this operation like a well oiled machine.
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January 2021 by Beth Dempsey
After reading some of the reviews I was hesitant to call but Joe was very nice and super helpful. I'm thinking the management has changed.
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December 2020 by Joseph Beaty
Great people! Fast at the rentals.
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November 2020 by Daria Driver
Would give zero if possible. Attendant sat fumbling with "another clients' contract" for over half an hour, but when it was made apparent he would be losing business if he didn't finnish he was able to figure it out, all of the sudden!Extremely rude to my partner and myself, incompetent at the computer, and was not wearing a mask.
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October 2020 by Timothy Hyer
Very friendly and helpful.
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September 2020 by Kevin Purcell
Nice clean facility. Joe is friendly and knowledgable.
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October 2019 by Quenten Kaviani-Far
Absolute worst experience ive had just getting a rental truck. Penskes or literally any other would be better then going here
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May 2019 by Affordable Texas Movers
This is the worst place in Oklahoma. This was my designated drop location they would not receive my truck in so had to drive across town to a real U-Haul dealer.
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April 2019 by Erica Taylor
I appreciate their 24 hour service and if I had any questions, the rep was happy to help. Hard to find employees genuinely happy to help.
