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February 2024 by LJ
Great prices!
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May 2023 by Amber
Lots of shoes and fairs prices
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December 2022 by Lorrie Acord
Tried to return 2 pair of shoes that had NOT been worn, were in the original box, and had the receipts, to the Quail Springs store. The manager rudely told us he wouldn’t allow us to return them because they were worn. They absolutely had NEVER been worn, did not look worn, and only tried on at the store and in my home, when I realized they would not be comfortable enough to wear to work. He insisted they were worn so we couldn’t return them, said he looks at hundreds of shoes a day, and he didn’t have to provide service to us. As I felt insulted by him insinuating we were trying to return worn items, I politely asked his name, he said Mike, but wouldn’t give last name. I asked his managers name and he said he didn’t have to tell us anything else, look it up online, good day. We were polite, as he was rude. Terrible customer service and bad management. I very seldom return anything and would never return something I had worn, but these shoes will never be worn and could be put back on the shelf to be sold to someone else.If you have any doubts that you may not like the shoes once you get home, please just don’t buy them in the first place because Encores advertised return policy is not upheld by their rude insulting manager at Quail Springs. I’ll take my business elsewhere, where I’m treated respectfully as a customer.
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August 2022 by Mary Beth Barton
We love shopping at this store. The prices are great, sometimes they have great clearance items and they have a huge selection.We went into the store earlier this afternoon and again, found a really cute pair of Vans for $35.00.Well actually a little cheaper. The lady running the register felt so bad that I had been cut off by this oblivious customer. I had been waiting and this lady just cut me off. Which I wasn’t in a hurry but wow. It wasn’t a big deal.The lady gave me 10% off because she felt bad. This store always goes above and beyond. That’s why we keep going back. Their staff really cares about their customers.10+. Would recommend.
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April 2022 by Marta (Twitter: yaduhyaduh)
Pros: good dealsFound a $50 sneaker marked down to only 16.97!
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October 2021 by christine cockeran
I like the store
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June 2021 by Jason R
Best shoe store in the entire Mall.
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April 2021 by Tim Morse
Great selection, sale prices, we'll organized, excellent staff/customer service. Great inside or outside mall prices, worth the walk in. Tolerant mask policy, this ? NOT this ?
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January 2021 by K B
Just went into the Shoe Dept New location in the mall right beside Dillard’s and across from pink. They still have AMAZING prices but the store is a bit smaller!! They have even more sales now that COVID has happened!!! The summer sales are awesome and have boots anywhere from $5-$15. The staff is awesome even though they seem very limited! I had trouble finding some shoes for myself and my family and they were very quick to help and find you the best prices. For the record they are not open until 9 anymore they are open until 7 on weekdays and 6 on sundays. I went in last minute and the mall was closing so just a warning for anyone planning on going.
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June 2020 by Kailey Branscum
Just went into the Shoe Dept New location in the mall right beside Dillard’s and across from pink. They still have AMAZING prices but the store is a bit smaller!! They have even more sales now that COVID has happened!!! The summer sales are awesome and have boots anywhere from $5-$15. The staff is awesome even though they seem very limited! I had trouble finding some shoes for myself and my family and they were very quick to help and find you the best prices. For the record they are not open until 9 anymore they are open until 7 on weekdays and 6 on sundays. I went in last minute and the mall was closing so just a warning for anyone planning on going.
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May 2020 by Jessica Ramirez
First time buying from here and They charged me twice and the store can’t even fix it so I called their customer service and no answer...
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May 2020 by Crystal McKee
Ok today was the first time I went into this store. I was shopping for a pair of shoes for my husband. I found a pair for him and took them up to the counter to pay for them. Well who ever tried them on before me put them in the wrong box. They $5.00 over the price on the box. I asked since it was not my fault they had the wrong price on it if they would honor the price on the box. They said they couldn’t do that. So I said can you get your manager. So the manager comes out and basically says the same thing. So I ok thanks and walked out the door without the shoes. Which was no sweat off my back. But just floors me that a retail business is more worried about $5.00 than a $50.00 dollar sale. I own business and I try everything in my power get the customer and keep the customer. But in full swoop this retail business who is supposed to be about sales and customer service didn’t get my business today and Hell if I ever come back to this store. The truth is had I been treated well I would have been back because they had some nice looking dress shoes for men. And to think I asked the cashier if they were slow and she said yes they were really slow since they reopened from corona scare. I’d say more than half the stores in the quail springs mall are still closed you would really think this or any other store in there would want you’re business. I guess they are rolling in the dough. Oh well I went academy and got a better pair of shoes for $20.00. But come guys you lost a customer not only today but a repeat customer. Bad management in my opinion.
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March 2020 by Liz The Wizard
You can tell the manager really cares about the customers. Always greeted with a hello!
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February 2020 by Joe Ledlow
This used to be the only place I could find shoes in my size (15 4E) at a decent price. I would always buy at least 2 pairs of shoes every time I shopped there and a couple of times I bought 6 or more pairs at once. Now that they have downsized they no longer carry my size. The two employees I talked to acted as if they couldn’t be bothered to help me.
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November 2019 by Christina James
I had a great experience! I found the shoes I needed with friendly service from their staff. Great place to shop for your everyday shoe needs. I can't wait to go back!
