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December 2022 by Myki H.
My mother passed away and we had been making arrangements. In between appointments my husband ran into Sam's pharmacy off NW Expressway to grab his RX. There was one person in line in front of him. Employee helped person in front, who we happened to know, then starts pulling down screen or whatever it's called. My husband yelled "I'm here for my RX!" Employee says "we're closing for lunch!" My husband says "I'm in line and no one is behind me ". She closed up . Terrible customer service. Total lack of professionalism as well. We will be getting membership to Costco. We've shopped at Sam's for over 30 years but not anymore. Merry Christmas as well!!
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October 2022 by Brenda N.
Shout out to Derrick, Faryn, Ryan, Eddie, Izzy, and one other gentleman who we weren't able to get the name of! My cousin and I came to purchase a couch last Friday, and Derrick and the other gentleman worked hard to get the boxes down for us! We didn't realize how big the boxes were going to be, so when we needed help breaking down the box to unload the parts one by one, Faryn, Ryan, and Eddie so kindly and patiently helped us! At first, the parts didn't seem like they would fit, so they even tried to help us by recommending that we rent out a Home Depot truck. Izzy was so patient and kind as he put our disassembled couch on hold, while we tried to figure out how to transport our couch home. When we weren't able to rent out the truck, we tried again to get the parts to fit, and they finally did with the help of all of these kind, patient, and strong men! Izzy was super accomodating, as he allowed parts of our couch to be on hold at the store as we made two trips to bring the couch back to our apartment. We wouldn't be able to enjoy our couch now without all the care we received that day from the amazing staff we met! Thank you guys a bunch! :)
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September 2022 by Ashley Dyer
They totally botched my daughter's birthday cake and passed off their shoddy work without batting an eye. The image does not cover the top of the sheet cake, as shown in their book, and the image is all kinds of lumpy. Did not have time to make them redo it. I had, unfortunately, trusted them to do it correctly when I ordered. They acted put off when I asked them just to fix her name.
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May 2022 by Henry O.
I've purchased tires for my Honda Pilot at Sam's twice and had issues with both sets of 4 tires, each time having very few miles on the tires, this latest time I had 40,000 miles on the tires and they have a 65,000 mile warranty for 6yrs, I just reached 7 years, they would not remove a nail from my tire and they would not rotate my tires. I simply won't buy tires at Sam's again.
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April 2022 by Robert Mitch Gordon
This is what their hot dog hot well looks like and they didn’t even care when I complained.
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December 2021 by Robin Crazy-Loca Nero
The employees are always so helpful and nice. I received my Covid Booster today and the pharmacist was the best. Fast and efficient
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August 2021 by Mckinzie M.
Wonderful store, everything is well organized love the people. Employees very friendly and fast too. Keep it up!
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August 2021 by David Trine
Their Tire & Battery department is a joke called to see if the tires I wanted were in stock told they were made an appointment to get tires on. Get to the appointment and wow I was told the tires I wanted needed to be ordered and the idiot that took my ordered looked at the wrong item . Really a waste of tire and gas for me i won’t be ordering any tires from Sams in the near future or ever.
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July 2021 by Sharron Seagroves-Williams
its clear as n and well stock also great workers that makes sure your helped
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March 2021 by Barbara Western
Why do you no longer sell sweet n low? I have to order on line. Dislike the walk in coolers, it cold in there. I avoid them unless i have a coat with me.
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March 2021 by Michael Brown
Great place to shop huge variety of bulk items
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March 2021 by Tracey Nail
I attempted self-checkout, as I always do, and ended up at customer service due to instant savings error. I waited behind 2 people, with 1 customer service rep, for more than 15 minutes. Unacceptable...as the time to fix my issue took another 20 min.
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February 2021 by steve west
It's a Sam's, but it is clean and bright and the people at this one are really friendly.
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February 2021 by Alan B
Went around noon today. Wasn't to busy but I still used the Sams app to scan my item and pay before hitting the door out.
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February 2021 by Chris Woods
Great love Sams
