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January 2024 by Des
I have read the various terrible reviews and was hesitant but my insurance provider suggest Safelite as a trusted windshield glass vendor. I decided to give it a shot since insurance has voyched for them. I went in with mixed thoughts. Austin quickly got me situated and process within minutes of my arrival. No wait time and only professional hospitality. I highly suggest Austin as the glass rep for this location.
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November 2023 by MaybeYou Maybe Not
This place is a joke and waste of time, You create a work order and have everything listed, but go to pay for it and cash out, and your invoice is wrong! You call several times about it, and they say we will fix it after the but slow play the situation and play dumb LIE to not fix the issue! Why would a person create two different work orders for the same vehicle it doesn't make sense, and don't tell customers you'll fix it but never do. I'll never use this company again and tell anyone I know to save the nightmares and stress that come with using this shady company.
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November 2023 by Gabriel Rexach
Literally no way to speak to a human 0/10 stars
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June 2023 by karen black
No one answered
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May 2023 by Jacqueline Mathenia
The Young Man Did A Great Job Really Nice ??
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May 2023 by Brianna Moore
Safelite on memorial in edmond has done my windshield through insurance safety glass at least 5 times in the past 2 years! Every time the man comes out does a great quality job and there are no issues with the glass!However when you CALL this location they will LIE to you quick! Chris and I just got off the phone about 10 minutes ago and he told me that my make and model had to absolutely be done at the shop. Let me tell you all, I have NEVER been to a Safelite location EVER! They always come to me and it’s the same vehicle. After a few long frustrating minutes of listening to Chris grunt and groan and throw attitude he was able to do exactly what I kindly ask him to do after initially telling me “NO MAM” with confidence.As we ended the call I kindly ask him to maybe don’t tell folks “no” so quickly and adamantly and reluctantly he said “yes mam” and hung up in my face after I wished him a good day. …not cool Chris… not very customer friendly there buddy!
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May 2023 by Charles Arnold
I tried using the website to schedule an appointment but it wouldn't let me. My insurance company called me and helped me schedule them to come to my home. Two days before my appointment someone called me to verify my appointment. Then nothing. No one showed. No promised phone call from the technician. No call to try to reschedule. Today, five days after the appointment, I get an email asking me to reschedule. I click on the link that says "reschedule" and the website wants me to submit a new claim to my insurance. Is this a scam?
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April 2023 by Jen Ort
They won't answer the phone. Give you the run around on filing your claim. And make the situation ten times harder than ever should be for no reason! Terrible company!
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February 2023 by Anand Bodicharla
Staff is very helpful , just you need to hand out the car keys and then relax in the nicely arranged sitout. There is a coffee machine with many flavors available. Totally positive experience. For glass replacement, it took 1 hour approx.
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February 2023 by Jaden Travelling
Pros:1. Staff during my visit was super nice and friendly. Desk person Christian was nice to chat with!2. Work was completed earlier than expected3. Respectful to belongings in vehicle4. Drop box for leaving your vehicle even when location isn’t open5. Clean interior and exterior6. After care car tips provided to keep everything rightedCons:1. Not the easiest to spot from road2. Small parking areaSummary:We went to this place to have our windshield repaired. We will recommend the service to others!
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February 2023 by Nikki Fore
The best!!! Took no time to get my windshield replaced for will will recommend
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January 2023 by Peter Shadid
Great, quality service for my windshield replacement—surprising for a nationally run business. Had a local feel to it, which was nice.The manager treated me very well upon pick up of my car, and did not mind that I picked it up 30 minutes past close. They stay until you pick up your car, and that really helped me out. The technician did a great job replacing my windshield. Would have gotten it done sooner had I known the service was this good.Will be using them again if my windshield cracks. (But let’s hope it doesn’t!)
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December 2022 by Karen Smith
So I received the WORST customer service from this location, the person that they left in charge for the evening tried to make a claim that services weren’t paid for when in fact I had a receipt with dates and time of payment. The unprofessional behavior of the person attending to myself and significant other was disgusting. DO NOT TAKE YOUR CAR HERE FOR SERVICES OF ANY KIND! I’m absolutely horrified by the customer service received.
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December 2022 by Karen Bushman
So I received the WORST customer service from this location, the person that they left in charge for the evening tried to make a claim that services weren’t paid for when in fact I had a receipt with dates and time of payment. The unprofessional behavior of the person attending to myself and significant other was disgusting. DO NOT TAKE YOUR CAR HERE FOR SERVICES OF ANY KIND! I’m absolutely horrified by the customer service received.
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August 2022 by Chelsie G.
I had Great experience! They had exactly what I needed. Cody was helpful and very polite! HIGHLY recommend!