April 2018 by Helen C.
So I'm going to try really hard not to be snarky. Perhaps the business will see this review and make improvements, which honestly, is what you want less than positive feedback to result in, so here it goes: the store has two sides: business clothes (suit jackets, sweaters, ties, etc.) on one side, and casual (jeans, t-shirts, etc.) on the other - In the dividing middle is a small bar area with a big screen TV and a bench seat. And yes - they will offer you a drink, and not just like a water or tea, but like a whiskey or beer. The entire feel of the place, plus every person I've seen working there is complete eye candy - Gorgeous layout, gorgeous people. Kudos for setting up an amazing ambiance. (Sigh). However, do you know what's even better than free booze in a swanky shop surrounded by beautiful faces? ... Wait for it... That's right, customer service, specifically follow-through. My husband has been wanting custom-made dress shirts, slacks, and suits for quite a while now, but we just weren't sure where to start looking in OKC, on top of the fact that my husband LOATHES shopping. So we were in Classen Curve, saw Q Clothier, made note of it, and a few weeks later when I convinced the S.O. that we needed to visit so that I could buy him a custom-made, French-cuff shirt for his b-day, off we went. The ladies working were pushing us to get a suit to go with the shirt, but we figured we'd start with one shirt. If he liked the end-product and the service, then by all means, let's talk all sorts of custom clothing, but before dropping thousands of dollars, let's complete an initial trial. So we picked out a fabric, his measurements were taken, contact info was given, and we were told the shirt ($200) should be ready in about 3 weeks (the actual tailoring is not done on-site). Plus, they had a 50% off sale going on for their cashmere sweaters, so had to pick up several of those too - Let's just say, the hubby had a good b-day haul this year. Yay! Excited! And we waited. 3 1/2 weeks later I called the store, and low and behold - His shirt just came in that day! But the buttons were wrong, so they'd have to send it out again to replace them. (Granted, no one called, nor emailed to let us know the shirt was in, or that it was going to take longer, but whatever...) Me: Okay - how long should that take? Lady worker: it shouldn't take long, but it'll depend .. and... Me: well how about you email me tomorrow to let me know the ETC after you talk to whoever you need to talk to. Lady worker: Yeah, that'll work. Me: Great! Thank you! And then we waited. Nothing. Nada. Zilch contact. Nothing for 3 days. So I admit, I'm getting pretty irritated. That weekend, husband decided let's just swing by the store - We walked in, a gentleman asked how he could help us - I explain that we ordered a custom shirt and the buttons were being replaced and someone was supposed to email us when it was supposed to be ready, but we hadn't heard anything, so we were just checking in on it. And low and behold - The lady worker comes around the corner - Her: "Yeah - my daughter was sick and I was out." Me: Oh no! That's no fun - Hope she's feeling better!" (In my head: even if you were out, you're obviously working today and yet, you still didn't contact us.) So husband tries on the shirt - Looks good, but needs to be taken in at the waist a bit. Lady worker pins the shirt and says it'll probably be ready around Tue (this was a Sat). Me: Okay, so you'll call or email when it's ready, right? Lady worker: Yeah. The THURSDAY after the Tue ETC, I send an email asking when my husband's shirt will be ready. Have I received a response? ... wait for it... No. So, while the shirt looked good from the initial fitting (obviously I can't speak to the finished product since, you know, we don't have it yet), the customer service is simply awful. I guess we'll just swing by the store again this weekend and see where things a
February 2016 by Alan H.
Went back to this modern upscale beautiful European feel men's clothier and what a wonderful experience. The clothes themselves are top quality trendy and classic, premium materials that glide between your fingers and on your skin as you try them on. Purchase a pair of their fabulous jeans, and have a wonderful tailor made shirt measured and ordered for you at a generous 50 percent reduction! The leather goods in this establishment, shoes, boots, belts, and bags and their shirts, sweaters, jackets, and denim are some of the best I've ever experienced on any of my world travels to London, Dubai, Berlin, Florence, or even Madrid! The attendants are appropriately dressed in everything from business dress to casual, from the offerings in this store and its sister store next door and they all look fabulous! Great service, friendly, professional, knowledgable, efficient, and the whiskey and cigar bar rock! I'll be back soon!
