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February 2024 by Jamie Harrison
I was told 5 year old tire could not be patched because of federal regulation. The solution was buy a new tire. Good thing Discount Tire was able to repair the tire and at no charge!
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February 2024 by James Schantz
Service was great.
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February 2024 by Garvald murray
It costs 100 to find out what is wrong but they didn't find out or fix itThe Mechanics explained everything but the receptionist, Kim, was rudeAnd would not allow me to talk alone to the mechanic.She would not let the mechanic to look underneath my hood to explain what he did.They switched the spark plugs which were not in the correct place without offering to change the plugs.Kim had to be there when i wanted to talk to mechanic. She continued to interrupt our conversation.She was obviously annoyed and impatient that it didn't understand why it cost so much.It cost $320 with the diagnostic charge and the problem still was not discovered until I insisted that it stay overnight.The previous mechanic was not there to continue trying to find out what was wrong.The nextday I wanted to talk to the mechanic and look inside my hood.Kim insisted that I talk to him while she was present inside away from the vehicle.She was the rudest receptionist that I've encountered in a long while.She interrupted us several times.She said it would cost 1100 to stop the leak but still did not know what was wrong.the mechanic had to explain what probably had to be done to stop the oil leak.Thank you for responding so quickly because my car still has the same problem breaking down again this afternoon..I spent 322.and the car is in no better shape!Especially when I paid 100 for diagnostic and they couldn't yell me what was wrong!.
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February 2024 by Manak Varghese
They did the best care, and recommended what needs to ne done later. They did not rush me to fix all the maintainance at the same time. They care the priorities first.
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February 2024 by Chloe Bowman
The mechanics were super friendly, can’t say the same for the ladies at the front desk. Minimal communication, hardly any positive or friendly communication. Definitely wish we went somewhere else.
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January 2024 by Mark Engebritson
Enjoyed the experience and will continue to use them as my go to place for all my vehicle repairs.
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January 2024 by RareBird Alert
Everyone was kind, helpful, and patient when I had a payment issue. Very pleased with my service.
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January 2024 by donald cowden
Pep Boys at NW Expressway & Rockwell was deceptive with the initial estimate, had labor duplicated, and parts were twice as much as parts elsewhere. They agreed to let me purchase parts on my own, then they installed them. Final invoice was not shown or discussed, found an optional extended labor warranty was added, which I had no opportunity to decline. Cancellation procedures in writing say to contact the Pep Boys store or submit written request. Contacted store, employee said they have no way to cancel. Said the warranty is automatically included and they have no control over that. Do not use Pep Boys.
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January 2024 by Jeff Brooks
The girls in the front were fun, friendly and knowledgeable. The tech diagnosed the issue quickly and sent me on my way. It had to be a dealership repair.
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January 2024 by John B
Polite and precise can’t beat that kind of service
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December 2023 by Jennifer C
Great service! Fast, friendly and very accommodating.
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December 2023 by KJ
Great location and great service. Thank you so much again guys!?
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November 2023 by John Bartels
Personnel and service were very good. The inventory system needs work. The online appointment system said the tires were there for my scheduled appointment. They were not. The employee's had to call other stores to find the tires and have them delivered. Actual installation was 2.5 hours later.
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November 2023 by Traci Guptill
Store was nice & clean. Had an oil change and had them ck a code my car was throwing. The Mgr. She was real helpful and didn't try to push any costly expenses on me and suggested we start with something cheap, like my gas cap. Will definitely return to this shop again.
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November 2023 by Christy Yokley
The service representatives were so helpful and pleasant. The work was done in a quick timely manner. I made an appointment and they were ready for me when I arrived. Great experience! Will definitely return!