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April 2024 by Kirby Hughes
I wish I would have gotten the employees names, but I didn’t. I had such a great shopping experience here and left the store feeling like I could be best friends with the employees. They made me feel valued in such a short amount of time. Highly recommend
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February 2024 by Erik
My wife shopped here today and the associates were incredibly helpful for her shopping experience. She hasn’t tried new jeans on in postpartum so it took some time to find the perfect fit, but everyone was so helpful, especially Emily. Even with our two kiddos Emily was incredibly patient and kind. Loved our shopping experience and will continue to come back here. Would love to see a men’s Madewell come to OKC, too. Love their product!
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January 2024 by Jaimie Conway
Had the best experience on 1/2/24. My first time shopping for Madewell jeans here. I’m short, in between sizes, and have had a hard time finding a good fit. Jessica helped so much and I walked away with 3 perfect fitting pairs of jeans!
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November 2022 by Violette Calhoun
Super nice people! Very helpful yet not controlling or hovering. Great place to find t-shirts :)
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November 2022 by Sara Cross
I love shopping here! Everything is darling and always a breeze if I have a return. The associates are always kind and outgoing. I don’t always enjoy going to the mall, but when I do, I make sure I stop by Madewell.
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October 2022 by Kevin Harland
We came in today trying to make an exchange and unfortunately had a bad interaction with the cashier. They were not able to communicate well and we ended up retiring everything because of how rude she was.
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October 2022 by J0 Cung
Their customer service sucks.
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November 2021 by Lauren Gandara
I had the best experience here recently. Calwin was great! It was my first time shopping at Madewell and he helped me find the perfect fit. He brought all the sizes to me and made something I hate doing into an enjoyable experience. I could hear him interacting with other people and he was nothing but pleasant and helpful. I walked out with 2 awesome pairs of jeans and even a better outlook on my day from his positive attitude.
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May 2021 by Lauren Bentley
I love madewell clothes so much, but (4/19/21) I went into the store on Monday and the sales girl did not say one word to me. I said hello and she ignored me. I finished browsing and when I left I told her bye and she ignored me again. The experience really made me not want to go back inside the store again. Probably will shop online from now on or at different locations.
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February 2020 by Kevin Nguyen
Really poor customer service:(.
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February 2020 by Elizabeth Jarvis
Absolutely amazing customer service!! Unmatched by any clothing stores I shop at. My jeans had torn and I went in assuming I would just get a discount on a new pair or something. But, they gave me a brand new replacement pair for free! Made my week and definitely convinced me to keep shopping there for good!
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February 2020 by Ciara R.
Obviously this place is a chain, but I wanted to review this specific store because thee employees are so helpful. I went to madewell maybe a month or two after giving birth, looking for a pair of jeans to wear while figuring out my new body. I was so self-conscious and the last thing I wanted to do at this time was try on clothes. I told the girls working what was going on, and they ALL jumped in to help suggest styles and sizes, then encouraged me as I was trying on. On top of being encouraging, they were also honest in helping me find the right fit. They took an experience I was really dreading and helped to make me feel my best in a time when I wasn't myself. Such a small act can make a huge difference!
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October 2019 by Bailey Rider
I love Madewell’s brand but I have had trouble in the past with customer service. So shout out to Taylor who has really gone above and beyond for me to really show me Madewell is worth it. She is absolutely fantastic!
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August 2019 by T. M Tr
I don't really care for the place, but my wife makes me take her there frequently. Clothes are nice
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May 2019 by Rick
Very cool store
