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November 2023 by S McKee
These overpriced cars are not worth it. We bought a brand new discovery sport and had to replace the engine 2 times (3 engines total before 35,000 miles). They still thought I should pay for something and didn't stand behind it. They did not have a loaner vehicle available and I had to rent a vehicle for weeks, even though, when you buy a new vehicle from Bob Moore Land Rover, they tell you that with any service needed, you will have a loaner. They are great to look at, but if you want reliable transportation, steer clear.
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October 2023 by Shawn Gartrell
Jordan was great to deal with and very knowledgeable on Land Rover products, I highly recommend asking for him. Everyone was good to work with and worked fast, they were fair on our trade in as well. The wife loves her new Range Rover.
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October 2023 by Sai Arulkumar
I never write bad reviews but it's a shame how they are treating their customers. Sent my car servicing for an engine issue and they had it for month and it came back with the scratches on my bumper, back door handle not working and a metal plate around the interior screen warped. The servicing department needs improvement and accountability!
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September 2023 by ashley mari
SERVICE DEPARTMENT NEEDS SERIOUS WORK! I'll start off by saying I love the sales and finance team. I've purchased 2 vehicles from Land Rover OKC and dealt with Sean and he's an outstanding, honest guy and great at his job. Here's the problem: Michael in Service. EVERY SINGLE issue I've had with this place, he's been involved. He seems to never know what is going on, he has THE WORST customer service skills I have EVER experienced. So incredibly rude and no help whatsoever. I have had to get Sean in sales involved to fix every issue. I have tried to go through Dylan or Bumper but always seem to get Michael. PLEASE put him where he doesn't have to deal with customers. Its extremely frustrating when you purchase a vehicle this expensive and have to deal with that for service rep especially when you cant talk directly to the service techs.
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September 2023 by John Osborne
AVOID this service department if at all possible! We brought our '17 Range Rover in for simple battery replacement. Service rep Dylan suggested we should avoid future issues and replace the right valve seal. There were NO LEAKS prior to battery replacement, but we reluctantly agreed to the preventative maintenance. The day after we picked up the car, we noticed significant electrical issues - yep, you guessed it - the alternator is now soaked in oil and ruined. Bob Moore Range Rover Service (Mero) denied the obvious fact that the oil leaked onto the alternator resulted from the service they performed. And we would need to pay another $1740. The only question in my mind is "was it deliberate or just incompetence?" But, we like Bumper.
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August 2023 by Kat Kosmala Group
I called the service department and spoke with Bumper, she was super kind and told me to swing by so they could check out what the check engine light was identifying. When I arrived, they were quick to review my car assess the situation and get it corrected. I was in and out within 35 minutes. The whole time they kept me informed on what was happening. I was very impressed by their customer service.
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August 2023 by Haley Jackson
I had a wonderful experience, dealing with all of the people at Land Rover. . They treated me with respect. They were very honest and their communication was impeccable. I highly recommend this dealership.
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August 2023 by Talon Hull
Dylan, Bumper and Sharon are the true MVPS!Thank you for your service. The professionalism displayed by each of you was simply unforgettable.Dylan ,Thank you for taking care of me, time after time!Land Rover and Land Rover Management made sure I was okay every step of the way, during 5 month repair.Fantastic staff!Blessed to be apart of the Land Rover family!
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August 2023 by Steve Randall
My service advisor, Micheal was awesome and a 5-star. Got a 4- star because it’s ridiculous owning a $150k vehicle and can’t get a loaner and I planned it out 3 weeks in advance. No excuse, LR should have loaners. Pretty simple.
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July 2023 by Todd and Sheila Kraybill
Ask for Joe Box! Joe took great care of us. The buying experience was very smooth. Joe is so knowledgeable and professional. From the first time we met and after the purchase, he went above and beyond to make sure everything was perfect. Best car buying experience!
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June 2023 by Zer0 -
Just bought our first Land Rover from here and we love it! We dealt with associate Joe Box who is awesome! He answered all of our questions, and worked with us to find exactly what we needed. The finance department was very kind, and worked hard to get us a reasonable payment that was within our budget. I highly recommend Land Rover of OKC if you are in the market for a luxury vehicle.
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June 2023 by Dustin Ames
Micheal with Land Rover was beyond helpful, and his communication was top notch. I have and will always use Land Rover OKC to service my car. They are the best in the business.
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May 2023 by MB
LR OKC has been awesome to buy from. I’m in Austin and they made the whole thing easy and stress free. Stephanie was great to work with! I highly recommend her and LR OKC for a no hassle easy way to buy a LR! I am super happy with my Defender!!
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May 2023 by Brittney Pollard
Absolutely wonderful service from Bumper!! She kept me informed the entire time my car was in for service. She was always quick to get back with me about EVERYTHING. Worker and part shortage are a real issue everywhere right now, but they did great with getting me a loaner car and even working well with my warranty company. I feel like customer service is terrible, Everywhere you go now. So I was super grateful that I received such great quality service.
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April 2023 by Mary Green
The whole buying process was smooth. Everything from meeting Tyler, who helped me find the car I wanted, to finalizing the deal with the finance manager. I was met with respect and professionalism. The easiest process I’ve ever had purchasing a vehicle. I didn’t experience any misleading sales tactics or over sales on products I wouldn’t need. I feel like I walked away with a fair purchase agreement which made me feel confident in both myself and the whole team at Land Rover Of Oklahoma City. I’m a very happy customer! Thank you!
