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September 2023 by Debbie OM.
Now EDITED: It was my first time there and I was excited to finally find a black-owned and operated salon. I did a silk press with my natural short hair which was booked at $85. At check out I was charged $125. I asked the lady at the check-out why?(who happened to be one of the mothers of the stylist), she said that it was for hair treatment. I asked what hair treatment? She couldn't really tell me and ended up saying that it's because it's my first time and next time it won't be that expensive. All the while, looking down and couldn't look me in the eye to justify why I was billed $40 more. To my memory, there was no hair treatment. No permission was sought from me if I wanted any specific treatment at an extra charge only be to upcharged by 50% at check out. My stylist was even complaining that my hair was dry and I should work on moisturizing it. I wasn't happy about that and I still tipped because I didn't want to be seen as a j**** But, afterwards, the more I ruminated about my experience as a first time customer, I can't help but feel cheated and robbed. Most services give their first timers discount or something, they upcharged me by 50%. The appointment was booked at 3.5 hours long, and it was finished in a little over 2 hours. Did I mention that my hair was short? I was told that the style would last a week or 2. It lasted 2 days. So please what unsolicited treatment and unapproved treatment was used on my hair for an extra $40 that showed no benefit. The stylist never mentioned to me that she was adding any treatment to my hair nor asked for my permission to do so. Imagine going to do a service and at check out, you are billed 50% more without being told what they did. I was so tired that day from dealing with a sick family for weeks and came to do my hair as a way of self-care that I didn't have energy to demand clarity but since then, I feel resentment about that experience. I want my $40 back. The hair itself was okay because I was more surprised at my own hair itself but I don't think it was worth $125 especially when I can't make anything of it after 2 days. I want my $40 back and due to lack of integrity in this area, it makes me lose respect for the entire salon establishment and will not recommend it to anyone for that reason. My stylist was professional and did a good job. I have no problem with her. The main issue is lack of integrity and transparency the business showed me as a first time customer.EDIT/NEW UPDATE: The owner of the salon reached out to me within hours of my initial review apologizing for the miscommunication in their system and refunding my $40( which I see is pending), asking for an opportunity to work it out. This led me to update my review from 1 point to 3 points. Rarely do I find an owner of a business reach out to me and accept responsibility. The Salon is cool and I like that it's Black owned and operated. It's neat inside and has a cool vibe. Maybe I might return, we'll see. The most important thing to me here is integrity and I am thankful that this is being rectified. Thank you Mr. Terrell for reaching out and amending these communication issues.
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June 2023 by Vincent Lee
Congrats on the recent reopening after the devastating water damage that put you guys out of comission since late December of 2022.I have had wonderful memories of meeting and knowing Terrell, Teresa, Mrs Jackson and Jasmine over the last two years.Terrell has worked on trimming and conditioning my long hair, while giving much insights to how I should care for it. The same level of care and attention can be seen in the rest of his team as they as serve many long-time customers.The energy at the salon is always high and positive, making the experience in their chair one that goes beyond quality hair care. Looking forward to coming to back to your new revamped "konturing" experience!
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February 2023 by Better Choices
Exceptional customer service and the atmosphere is so friendly and relaxing.
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March 2022 by DeeDee (DeeDee_TheEsty)
Terrell was very time efficient...gave me alot of input on my hair ,my hair looked amazing and hydrated...parking is minimal in front....
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January 2022 by POcCHARI EMY
Had a wonderful experience! Obsessed with my new look, thank you guys
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August 2021 by Kashanna Bostic
Annetta is a great hair stylist that knows what's she's doing and has the hands to grow hair
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My experience at this Salon was Incredible very good information was given brought products Terrell is a very good hair stylist
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May 2021 by Wilma Newton
Wonderful atmosphere.
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April 2021 by Tracy Daniels
Kontour supplies great result and are perfectionist when it comes to there work.
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April 2021 by Cadelia Rucker
Wonderful as always!!!
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February 2021 by Yolanda Boyer
Great hair care and customer service. Terrell is an amazing hair Cate specialist and stylist. He cares for your hair based on what it needs. No cookie cutter formula here. It’s individualized hair care, specific to the client needs.
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December 2020 by Debra Clayton
This is a professional classy salon. It is exceptionally clean. The stylists are prompt, skillfulll and treat everyone like family
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September 2020 by Kenisha Baker
The staff is professional and make you feel like family. The atmosphere is relaxing and I love how clean the salon is and the extra sanitizing precautions.
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June 2020 by Overshown Overshawn
Thank You Mz.Barba
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May 2020 by Dee Egyptian Dreads
Wonderful
