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March 2024 by Bertha Alicia Ochoa
Great service.
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August 2023 by Sydney Hammer
I just called & was not met w/ any customer service. I called asking questions cause this is my first time filing under a LLC. The responder was short & the tone was not welcoming, the call was then ended by him hanging up after asking “who are you even calling for?”
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March 2023 by mumble bee
Terrific service and very quick! Third year in a row will be back next year!
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March 2023 by Lindsey Skinner
The tax professionals make it easy and simple.
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February 2023 by Jerr The Hooman
Amazing staff. Friendly and responsive...however, they made an error on my taxes that led to me paying $2000 out right before I closed on my house.It is being refunded this year as IRS detected the error but it's unfortunate that I had to deal with it in the first place. First and LAST time working with them.
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February 2023 by Briana Blackwell
I came in today with a 9:45 am apt. W/ Paula Koos. This was the worst experience by far DO NOT COME HERE. The she was completely unprofessional. During the process Paula the tax “expert” said that she “ didn’t know” and was “confused”. I am going to be honest this was very alarming because I’m trusting her with my taxes. The process took forever and she had made a lot of mistakes. When she had attempted to complete the taxes at the bottom of the screen it was showing things were done incorrectly. She had to go back and even ask another tax “expect” for help. They would instruct her on how to do it and she would only do part of it. This was very frustrating because these were my taxes and I didn’t want them to be done wrong. I am a single independent college student and ONLY had w2’s. I have been coming year after year and have never had this many issues for just w2’s. This was the worst service experience and I hope no one else has to go through this like I did.
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February 2023 by j
Do Not trust Lois at this office to file or for them to give you an accurate return and follow thru with promises of a 100% accurate return or their peace of mind package as they are a scam. I filed last year and was told i would recieve money and did not. When i ask what could be done they denied all claims for it and said they wouldnt do anything about it. Do not trust them to be honest with you.
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February 2023 by Cathy cannon
Always do a good job for me.
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May 2022 by Dustin Struss
Very knowledgeable, polite, and speedy
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April 2022 by PC B.
Terrible, terrible, terrible! Always 30 minutes late on appointments, brainless advisors (Doug especially), and the office was always about 85 degrees! I had to make FOUR trips to resolve silly issues, I didn't receive an estimate of what I was going to have to pay for "services", and Doug missed a simple state tax issue that almost cost me an extra $1800!!!!!!!! Save yourself time, money, and mountains of grief and rage and avoid this location!!!!
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April 2022 by William Henderson
She was very polite and helpful, and did everything she could to maximize our refund
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April 2022 by Elaine Corman
Your preparer is a very good one and so personable. She remembers me from two years.
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March 2022 by Hope Brewer
Always a great experience, trustworthy professionals
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February 2022 by Mickey Wilsie
I was extremely happy because doing them myself was not easy.
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April 2021 by James E Adams
Knows us well enough to anticipate the issues and address them.
