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December 2022 by C Dubya
The sales experience was excellent, but the actually delivery left much to be desired.Ashley was knowledgeable and extremely patient and helpful during the sales process. Unfortunately, the actual project was not the best experience. While the crews did a good job on the flooring itself, the tile crew left a terrible mess of the yard, my driveway and sidewalk. I found numerous razor blades in the drive, mortar smears and stains all over the drive and sidewalk and mortar on my cabinets which will result in me sanding and repainting. Not to mention trash all over my front yard that I had to clean up. Oh, and let's not forget the two holes they punched in my walls that the crew tried to avoid owning up to. Ashley did offer to repair, but I did it on my own.Another miscommunication was that I did not realize that I was responsible for reinstalling the toilets. Their crew took them out, but would not put them back in. I had thought I was told "we'll get a plumber to put them back in" but it was actually "YOU'LL need a plumber to put them back in". Miscommunication. However, I find it unprofessional to not just make that a turnkey part of the install. Put a line item on the quote and just make it happen. For nearly $30k, I shouldn't have to hire a 3rd party to finish the job.The carpet crew showed up and complained incessantly about not wanting to move furniture and not having the right materials and not being given the right information. They were so upset, I actually asked them to leave. He calmed down and promised he'd do a good job and I was lucky they sent him "cause you really don't want the other guy." They ended up helping with some furniture that day, but I ended up tearing down and moving the big pieces myself so they would have completely open rooms the next day, despite being told I would not have to. To be fair...they did do a good job.At the end of the project, I communicated that the balance of the insurance settlement was coming in and I could either pay by credit card or wait for the insurance so I could pay cash. I was told they would wait for the cash (avoid the CC fee). I then got a call from the store requesting payment. In the background, I could hear the manager or owner complaining very vocally that I should have paid 2 days earlier. His attitude caught me off guard and I asked for him to speak up. I don't think he realized I could hear him, but he got on speaker phone and agreed to just take the CC over the phone, which I gladly did.Bottom line, the end product turned out good. But, if I have to do flooring again, I will undoubtedly turn elsewhere.Services: Flooring
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March 2022 by Ivan Reyes
Great selection and personal.
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November 2020 by scott sowder
We got new flooring in our master bedroom and it looks great! We appreciate their responsiveness and will be buying more!
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September 2020 by Grayson S.
Angela is awesome. She is a kind person and she runs her company right. Trust her with your flooring needs. Your won't regret it!
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July 2020 by ENDLESS PROPERTY MANAGEMENT LLC
Good people
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April 2020 by Belle D.
I loved my experience with floor gallery from beginning to end. Ashley was so helpful and GOOD, she knows this business and helped me pick out exactly what I needed. I got new tile fillies in my living room, study, 2 hallways and my kitchen backsplash all for such a reasonable price and they look stunning. Such good, quality work and I could not be happier.
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December 2019 by Angie Treaster
DO NOT TRUST THESE PEOPLE. THEIR WORK QUALITY IS BAD AND THEY CONTINUALLY DAMAGE EXISTING PROPERTY. This flooring company has been a disaster for my home. Have been trying to work with this team for 6 months now. The sent me a crew for the first install who were under the influence, noted by smell of alcohol and an accidentally spilled bag of 9 prescription medication bottles (belonging to the crew leader). As I became nervous, asked the crew to wait outside, I phoned The F...
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December 2019 by Angie C.
DO NOT TRUST THESE PEOPLE. THEIR WORK QUALITY IS BAD AND THEY CONTINUALLY DAMAGE EXISTING PROPERTY. This flooring company has been a disaster for my home. Have been trying to work with this team for 6 months now. The sent me a crew for the first install who were under the influence, noted by smell of alcohol and an accidentally spilled bag of 9 prescription medication bottles (belonging to the crew leader). As I became nervous, asked the crew to wait outside, I phoned The Floor Gallery and asked the crew to be removed. After an hour of this same crew smoking cigarettes and dropping them on my driveway, they departed. I honestly feared for my safety! These guys were super sketchy and left 10 or more cigarette butts on my driveway. UNPROFESSIONAL! Upon speaking with Ashley, internal salesperson about this experience, she explained that this crew leader is their 'problem child' and he has challenges with his mental health and overall health. Why send someone like that to my home and put my home and personal safety at risk???? We try to move past and overlook things to this point and we proceeded to finish business together. Again...moving forward, multiple issues continue to arise. They sent us a staff person who was intended to measure a floor, which had been measured twice already, incorrectly. They send the same guy back for the 3rd time. When he returned, he was in such a state, my crew and I were convinced he too was under the influence of speed or some kind of drug...shaky and sweaty and very impatient. He stood up in my face (I am a woman btw) and was forceful enough in his tone and language that my onsite crew of 3 men, stepped in and asked him to leave the premises. Floor Gallery Owner, Monty explained that this man he sent does in fact have a temper and a history of misbehaving with customers. Why send him back???? Amazing, putting my safety and my crew safety at risk!! Next step, the owner steps back in to try and make everything better... AGAIN! He sets up another worker named Beto, who is Non-English speaking, which is fine as long as Betos leader is onsite to direct him which did not happen. Owner, Monty left the worker with myself and my foreman and did not return. Beto worked for 14 hours, on 3 small areas which kept my foreman on the clock for all those hours to oversee him. He didn't take direction and said he didn't understand. The work we were left with from Beto was an absolute disgrace. Embarrassing for any business owner, I would presume. I requested the Owner Monty come back out to inspect the work of Beto. Monty, Owner agrees that issues exist and claims he will repair those issues. As weeks go by, we attempt to gather The Floor Gallery up and set time get our corrections completed and encounter even further issues with another internal sales person, Ashley who stated that her blood pressure was up on this particular day so she couldn't be of help to us. As much as we forgave with this company and even continued to try working with them, the owner proved to be the responsible party for such poor operational function. Low level workers who damaged my 4 finished and painted baseboards, applied carpet to stairs crooked with lines not matching up which has to be uninstalled and reinstalled, didn't glue transitions down and left pieces like loose teeth. I could list other affected areas of the home but you get the point ----and they are now refusing to pay for their mistakes. Carpet paid for has been ruined and not replaced and they currently are withholding over $2000 in carpet owed to me. DO NOT TRUST THESE PEOPLE!!! the sad part is, even knowing and admitting to these mistakes, their operation is geared to blame YOU, the customer . Who does that?? Terrible experience!!!! My foreman and other crew members were witness to this experience and will post photos of the damages. BEWARE !!!
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March 2019 by Shelly Miller
Wonderful quality tile at a very reasonable price!
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August 2018 by Edna Quinones-Buxton
They have great products and customer service
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August 2018 by Monty Black
Best service in town! Great selection, and great customer satisfaction!!
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May 2018 by Michele Leeper
Great staff. Kind and knowledgeable! Wonderful selections.
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March 2018 by John Myller
Helpful in the store but difficult to do business with. Wasn't told the tile I picked had to be ordered. Waited 2 weeks, no contact. Office staff rude. Didn't seem organized or customer focused.
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November 2017 by John P.
Our experience with Floor Gallery was truly outstanding. Angie worked with us in selecting tile for floors, bath, and kitchen as well as countertops and backsplashes. She helped us select carpet and paint (even though she wasn't providing those items). Floor Gallery has a wide selection of quality products and best of all they have their own staff of installers. Their service was the best. We highly recommend them to anyone whether building a new house or just updating a single room.
