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September 2024 by Quee Quee
I brought a use car from there remind you I'm a female told me everything was good and most of the use vehicle that over a hundred thousand is sent to a car auction, and assure me the car was the best out the vehicle. I brought the car they kept the car suppose to be dealing rhe car and oil Change and I will be ready the next day. Well no such thing I had to call and call for assistance about my vehicle that no one knew what was what. Finally got the car, inside clean and outside, no oil change have a bad oil leak. Drove vehicle home I barely made it home soon as I pull up at my residence which is only like 10 mins away from dealership my vehicle stop wouldn't start up or say anything. Went and spent money on a new battery it wasn't the battery come to be the alternator. . I understand I brought it as is but I dnt even have it for 20 mins before it stop on me. They claim they wouldn't reimburse me the money I had to pay to put into car shop to get car fix. Well claim they mailed me off a check almost two wee.ks ago and still nothing from them.. watch them cause they do sell use lemons. Took my cash money and send me to the dogs. They sell lemons. They do. Im living proof . And the sellmen didn't help me at all. he just made quarter for that day.
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September 2024 by Andy Gore
Great purchasing experience!! Entire team was terrific especially the salesman, Matthew, who was knowledgeable, professional, and extremely patient. Most car purchases are not exactly pleasant but this one was…highly recommend Matthew and Lexus!!
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September 2024 by Marcia Preston
I love my new Lexus, and the service at Eskridge was outstanding. They gave me two tutoring sessions on how to navigate all these special features and buttons! I'm very pleased with their whole team.
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September 2024 by David A
We got there just to watch , everybody was very kind, we got there and they had snacks for everyone , we got some sodas and a cinnamon roll for my wife, them we met Matthew he was always very kind, we asked to see LX 600, he just went to grab the keys with no questions, he opened yhe car, he let us check him, he was very polite and answered all the questions, then we asked for a test drive, THEY DIDN'T ASK FOR RUNNING CREDIT or nothing else, we just got in the car right away and drove, my wife and I got in love with the suv, we decided we wanted it in our lives, ALL the staff was extremely polite and helpful, thank you to all we are very happy with our purchase, we will buy out next vehicle here with no doubt
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September 2024 by Nancy Mays
Top notch experience! Great people, helpful, friendly, knowledgeable and fun to deal with.
Love my new car! Nathan is great!!!
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September 2024 by Mandy Smith
Earle was such a nice salesman to work with! Appreciate the help from the whole Eskridge team! They always handle people with class. I’m a return client and will likely be for many years to come!
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September 2024 by Rebecca Robbins
I bought a 2023 RX 350 this weekend and had an amazing experience. Jesse Olson made the process so easy and smooth. There was no pressure to make a decision, which made the purchase so much more enjoyable. He was professional and personable! He has a customer for life.
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September 2024 by Adeana Sallee
This is the second time I bought an Eskridge Lexas from Nathan Gardner. The first time was in 2013. The car was working fine and my father always said a car should last at least 10 years. I kept up with regular maintenance and got a free car wash and vacuum every time I went in. I would even drive an hour just to get this service. Nathan was excellent. Very personable, thorough and efficient. Kept personal contact going throughout the time I owned the first vehicle. In fact, every person who we had contact with at Eskridge was personable and accommodating. Highly recommend!
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September 2024 by Charles Stephens
Just purchased a Lexus 350 Luxury from Eskridge Lexus in Oklahoma City. My salesman was Brian and he did a wonderful job. That model is very hard to find in stock but he had one that fit everything my wife wanted. If you are looking to buy a Lexus he is great to work with.
Thank Brian,
Charlie Stephens
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September 2024 by Byron Butler
My wife and I had the most amazing experience buying our RX350h with Matt and the team. We will definitely be back to buy another in the future.
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September 2024 by Tom Pepper
Took my car in because it was throwing two trouble codes - no check engine light. I told the service department what the codes were. One of the codes was a B15EC - Backup Battery Degradation. I received a text message later telling me this was classified as "Needs Immediate Attention", and that replacing the battery would cost nearly $660. This seemed a lot for a backup battery, so I did some research before approving the replacement. I found out this backup is for the Safety Connect System which can send repair services to you actual location if your primary battery is damaged. I also found this: "What happens if I am involved in a collision or require emergency services after November 1, 2022?
Safety Connect® services were discontinued as of November 1, 2022. As of that date, Automatic Collision Notification, Enhanced Roadside Assistance, Emergency Assistance Button and Stolen Vehicle Locator are no longer available." So, IF I am reading this right, the battery Eskridge wanted to replace is part of a system that no longer functions, and would be of no use whatever to me. I texted and asked the service department if I was reading this right. There was no answer. I declined the replacement, and went to get my car. I didn't ask if the above was correct, and the service person did not volunteer any kind of explanation. To be fair, I didn't ask them if I needed to replace the battery, I just told them about the code. So my advice to anyone taking their to this service department is to make sure that the FIRST question you ask is "Do I even need this????"
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September 2024 by Billy Rogers
4th purchase from Eskridge over the last 25 years. We live in Oklahoma. Checked other Lexus dealerships from 9 states. Eskridge Lexus had the best deal. Ultra easy to work with as always.
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September 2024 by Nick Hunley
Marcos was great to work with and got us in and out in a short amount of time. Will look forward to working with him again.
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August 2024 by Joanie&Mike Southard
This was the best car buying experience! Our salesman had everything ready for us when we got there. He was very upfront and honest. We did not feel any pressure! We are very happy!
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August 2024 by JOEL BENNY
I recently had the pleasure of working with Marcos at Eskridge Lexus in Oklahoma City during the purchase of a 2022 Lexus RX 350 for my mom, and I cannot speak highly enough of the exceptional service we received. From the moment we stepped into the dealership, Marcos was attentive, knowledgeable, and genuinely committed to ensuring that we had the best possible experience.
Marcos took the time to listen to our needs and preferences, answering all of our questions with patience and expertise. He made the entire car-buying process smooth and stress-free, which is not something you can often say when purchasing a vehicle. His deep knowledge of the Lexus lineup and his ability to explain the features and benefits of the RX 350 were incredibly helpful in making our decision.
What stood out the most was Marcos’s dedication to customer satisfaction. He went above and beyond to make sure every detail was perfect, from the initial test drive to the final paperwork. Even after the sale was completed, he followed up with us to ensure that we were completely satisfied with our purchase.
Marcos embodies what excellent customer service should be, and it is clear that he genuinely cares about his clients. I highly recommend Marcos to anyone looking for a top-notch sales consultant at Eskridge Lexus. He made our car-buying experience memorable and enjoyable, and we couldn’t be happier with our new Lexus RX 350.
Thank you, Marcos, for your outstanding service and dedication! And a big thank you to Eskridge Lexus of Oklahoma City for providing such a wonderful environment and experience. We’ll definitely be returning for any future Lexus purchases.
