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July 2024 by Kristie W.
Unethical.... Would NOT honor warranty, even though phone was NOT dropped, hit, and confirmed no water damage. The screen randomly got lines in it AFTER their fix (clear screen defect) and well within the warranty range, but they refused to fix it without charging me a third time... I refuse to pay 3 separate times to fix same screen/same phone...Story below.... I had an iPhone XS with a cracked screen. The first time I went in - I paid in full & they fixed the screen. It went out again, but it was a little over a year -out of their warranty, so I took it back and paid them to fix it again. Then 5 months later (after the 2nd fix), it went out again. I was originally told that there was a 1 year warranty on the screen and if I saw lines pop up or anything weird, I could bring it back and they would make it right and fix the phone at no additional charge. I was told now if it was thrown, dropped or dropped in water they would not warranty that. I was just standing there holding the phone and all of a sudden it went out. So I figured it was just a screen defect since it was not dropped and nothing was spilled on it. I took it into the store. The woman thought it was water damage, but I asked her to look in the phone and I promised it was not dropped in any water. She looked inside the phone and confirmed she saw no water damage. She also confirmed that the screen look perfectly fine, there was no dings on the edge of the phone and the phone was not cracked in anyway. You could tell the phone itself had not been damaged... but they still would not honor the warranty. She called her boss, but her boss also said they would not honor it. They told me maybe it was pressure from me carrying it in a pocket. They told me, because I carry my phone in my pocket- was my fault the screen was damaged. WHAT??!! (I'm 110lbs, 5ft3in. & don't wear super tight jeans or anything like that, so I thought that was a weird comment) I always have carried my phone in my pocket or my purse and it's never broken just from that. I thought that was a really weird thing to say, but it seemed that they would say anything to get out of fixing it & honoring their warranty. They said would give me a 'family and friends discount' to fix the screen AGAIN -the screen I had already paid to get fixed, but I ended up walking out, with my defective screen purchased from DASH. I will NEVER go here again as they will not honor their warranty. Beware!! there are other locations that will honor the warranty. Try Batteries Plus Bulbs instead- they ALWAYS honor their warranty!!! I'll try and attach a picture of the phone where you can see there is no broken screen... But there is a defective picture
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March 2024 by Dannie Rae Vargas
Absolutely amazing service. Took my iPad to get repaired and the gentleman in there one younger guy and the main guy Eddie were so nice and polite. They told me they would take a look at it access the problem and find a solution. Told me it would be done within a few hours. Sure enough they meet all my expectations and were quick and efficient. Definitely worth taking your device there. Pricing was great as well.
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March 2024 by Thatgurlbrii Robertson
Got my phone fixed yesssss go off then !!!!
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March 2024 by Darezanae Porter
Very good customer service! Quick in and out service. & it comes with a good warranty 10/10 recommend ?
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March 2024 by Robin Deckard
They fix my phone with no problems even help me with my speaker in didn’t want extra theses people are like family. Come get your phone fixed for a good price.
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March 2024 by tyronedamack_YT Jones
They are fast and quick
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March 2024 by D CosentinoOKC
Very friendly and easy to deal with. My phone was fixed in 45min AND it was $50 cheaper than the competitors across the street.
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March 2024 by shayley cuellar
Very good place to get your phone fix ! Very flexible pricing and good customer service. Definitely would recommend coming here for anything !
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March 2024 by Jennifer Barber
Very professional shop. Honest and great communication. They worked diligently for days to find a solution to salvage files from a laptop after the hard drive crashed. Were able to save all the documents. Hopefully I don't have another computer crash, but if it does will use them again.
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March 2024 by L Gray
Good quick quality work, with a Warranty !
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March 2024 by Millie Roberts
Well I went to this place because of the reviews and they were all very sweet. But the girl there told me that to repair my Mac screen it would be $250 plus tax. Me knowing nothing about electronics was like omg perfect!! It took 9 days for me to get my computer back. After a week I finally called and they told me that they had just ordered the part for it the day before. When i went to pick it up he told me my total was $370. I didn’t know that tax for $250 was $120 but I mean I had to pay it obviously because I need my computer back.. LOL. Screen looks perfect though!
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February 2024 by Cheyann Haynes
This place is super great! They are fast and friendly and very affordable
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February 2024 by Savannah Richardson
Awesome customer service, Eddie was great! Went above and beyond for me! Thank you so much.
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February 2024 by Sherry Beamon
Honest place
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February 2024 by Charles Frazier
Good place
