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February 2024 by Danielle
I'm gonna complain only because I've called there 3 times trying to get a prescription fill and trying to get information and the pharmacy tech the woman not the male that answered the phone on February 19th is one of the rudest staff I have ever met and I have traveled from the West Coast to the East Coast. She would be the reason if they is a decline in sales. Her customers care is definitely not her strong suite. If she doesn't like her job tell her to go somewhere else.
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February 2024 by Rachel Holden
Excellent service! The pharmacy staff were quick, efficient and very courteous despite the extremely busy Saturday morning they were having!
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February 2024 by Levi Chambers
I bought some Pokémon toys at a CVS in south OKC.I ended up getting the wrong ones so I called my local CVS and asked if I could return them here or if I needed to go back to the one I bought them at.They told me any CVS will work.So I come in to return them, they tell me “we don’t sell these, you’ll have to go to the one you got them from”I go “I literally called you an hour ago and asked if I could return these here and was told yes”She goes “yes that was me, but we can’t do anything with them”Then why did you not tell me that over the phone???If I could get negative stars, I would.
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February 2024 by Joshua Huckleberry
This CVS pharmacy has an incredibly helpful and polite staff. Everyone is always looking happy to be there and I wouldn’t get my prescriptions anywhere else! Plus, the little pharmacist in charge is very easy on the eyes! Definitely will be returning!
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February 2024 by Caitlin Hasch
The woman Sarah is the most kind, sweet, positive ray of sunshine I’ve ever seen working being any pharmacy counter. Above and beyond ALL of the time.
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October 2023 by cody cooper
I have been a customer of this pharmacy for 4 years, and other CVS stores locally before that. The pharmacy techs have no customer service abilities. I asked why my prescription was changed to a different manufacturer and wasn’t notified. I was told by the tech “you get what you get at a retail pharmacy”. They also treat you like a drug addict for needing your controlled medication on time. No, it’s not good to go off medication. But they are totally ok if you’re about to have a seizure because of their errors. They’ve said “Then you need to go to the ER if it’s that bad”. If the pharmacy can’t get your prescription they should help you. I think these people are worked to death and don’t care anymore. They get a 30 minute lunch. That doesn’t explain the behavior though.
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July 2023 by Kat Crossley
Disfunctional wouldn't even begin to cover it. After getting confirmation through the automated system (because they will NOT ever answer the phone at this pharmacy), I showed up at the time given for the prescription to be ready. The staff was confused for a moment, but eventually found my prescription. I was told it would be a 15-20 minute wait to fill it. I waited in the parking lot, before getting a call 45 minutes later saying we would need a brand new prescription in order for it to be filled. This of course doesn't make any sense. Upon pushing Terry further about it, he said that the automated system can't be trusted and we should've gotten in touch with them (if only they would've answered any of our 3 calls over the course of 2 days). Our doctor moved the prescription, the automated system said it would be ready at 5:45, and then at 6:30 I was told they couldn't do it. None of it makes sense, and now we have to go an extra day without our important medication. This pharmacy let us down in so many different ways, and we were powerless to ask them to help us. This pharmacy is garbage. It's obviously understaffed and painfully slow too.
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June 2023 by Holly Alley
Do not go here if you actually want to get the meds your doctor orders for you. The line is always out the door and the staff is rude if you question anything. The pharmasist Cassie hung up on me because I was upset that they couldn't transfer meds to a new pharmacy without messing that up. The pharmacist Carrie told my new pharmacy our profile didn't exist. When I called back to CVS I was told I was "a terrible human" and hung up on again. Medications are not something that you play with. Done with this pharmacy and I hope the pharmacist gets the same customer service she gives. Do better people, it starts with you! I will say that customer service at CVS headquarters was wonderful with handling my complaint.
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May 2023 by carson marshall
Terry, the pharmacist, was so helpful. He went above and beyond to help me get my prescriptions. It was 3 minutes until they close. He very graciously expedited them, rung them up and completed the transaction in 3 minutes. Fastest device ever!!! I know this kind of service isn’t to be expected normally. Normal process of a prescription has many steps on the computer. How he did it was a miracle. Without my medication, it’s very uncomfortable to say the least. While they aren’t the tightest controlled substances they deal with, There are still regulations and he followed all of them and still got them to me in time. Thank you terry!!! You turned what would have been a miserable weekend into a weekend I can enjoy with my children. I’ve never seen terry at this pharmacy before. If he’s new, he’s an asset to your company as well as a great hire. Don’t let him go!
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May 2023 by Penny Mitchell
I went pick up my Rx this morning at this CVS a Pharmacy Tech her name is Sarah Smith, she always talked so disrespectful and her voice is always loud, when you talk abt HIPPA privacy there is no privacy at all as far as patients privacy,. However, she asked for my ID when she gave it back, to me it landed on the floor came across from the counter. I told her my Rx the day supply is not right, she refunded me the money and walk away told me I have to come back later, well tonight I called the pharmacy to see if this same Rx is ready, she put it on hold instead of fixed my Rx. I am so thankful for pharmacist Terry, he is very nice always fixed this same Rx when I needed to refilled, I dont normally complaints. However, today is the last straw for this lady(Sarah) this is the main reason I don't hardly go there in the morning because I knew she always there. If you're tired of your job, please find another job where u can be happy, don't be in a job when you feel miserable and treated people the ways you do.!
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May 2023 by Bee Smith #BeeInspired
Had the most positive experience! Had an issue and the employees were so helpful! I left them copies of my bestselling self help book! #BeeInspired
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March 2023 by Nicki D.
The pharmacy changed their hours without notifying any of the patients. This is supposed to be a 24 hour pharmacy. All of the signs still stay the pharmacy is open 24 hours. I wasted my time and gas money. Very unprofessional.
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February 2023 by Winter Kuehn
You (corporation) worked your employees to death during Covid and now you have cut back on hours/staffing resulting in them being busier and RX fill times taking longer. Staff is always friendly but I feel awful for them.
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February 2023 by Devin Proctor
I stopped by here because they were 24 hours I’ve been twice now and the pharmacy was exceptional and got my prescriptions filled very quickly and even transferred them from Texas in no time.The lady at store checkout was very helpful and nice.Thank you for the great experience.
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December 2022 by Mariah Faith Whalen
pharmacy refuses to assist disabled person. will not answer phones. will not help in any way. just horrible people.