-
May 2024 by Laura Hartley
Pharmacy has gone heavily downhill and after 19 years, we're giving up on it and moving our business elsewhere. From not answering the phone when my husband needed prescribed pain meds after MOHS surgery, to not giving me proper instructions about why, after a week after ordering online, my medication hadn't been refilled, to failure to text about refills that are ready, to giving me incorrect information on a certain prescription, this pharmacy no longer possesses a shred of professionalism, insofar as our family needs go.
Then yesterday, the biggest let down of all time: THE PHARMACIST INTERRUPTED ME WHILE I WAS POLITELY ASKING ABOUT MY PRESCRIPTION, then HUNG UP ME. YES. The call was on speaker, so all three of us in our car experienced this.
I am going to contact both corporate and district managers.
I'm not rude or unreasonable...EVER. I'm not expecting a bouquet of roses when I call, as I know that the pharmacy is often understaffed and busy. But to refuse to reasonabley hear my concerns SO THAT THE PHARMACY CAN ADDRESS AND SOLVE MY LEGITIMATE ISSUES, THEN HANG UP ON ME?
Nope. Nothing about the pharmacist was polite or helpful yesterday. If she were my daughter, I'd be horrified that I'd brought her up so poorly!
DONT WASTE YOUR TIME ON THESE RUDE, CONSTRUERS OF CONFLICTING AND WRONG INFORMATION! DONT DO BUSINESS WITH A PHARMACIST WHO HANGS UP ON YOU WHEN YOU HARDLY DESERVE THIS!
My health AND yours is more important than this!
Also, since we're leaving this pHARMACY, CVS will likewise no longer get our money when we purchase OTHER ITEMS from the store, in general!
AVOID THIS COMPANY!
-
February 2024 by Shawn Hudson
I switched from Walgreens several years ago due to many mistakes in scrips. After I switched to CVS, I had relentless issues of scrips going to my old insurance. This issue FINALLY got fixed over recent months. Fast forward to today. I go in, I ask to make sure my insurance is on the scrip, it's not. After some time I'm first told my benefits are inactive (Incorrect try again), after some more time I'm finally told that my insurance only covered a certain quantity in 25 days. Fine, not there fault, but I do ask, (as i've had some similar things in the past and the pharmacy has helped me) so I did ask, so is this something I need to get my doctor to send in a letter for or something, what needs to be done. The response, You can't get more than 15 in 25 days (INCORRECT again). I know this isn't passing the sniff test so I call my insurance company (basically ran by CVS also literally) that tells me I need a prior auth from my doctor and that'll fix it. Ohhhhh thank you... This is the correct answer. I've kept my cool to this point but I'm frustrated. I go back up to the check out to get helped and there's a worker with the biggest look of I hate my job, i hate my customers, please fire me. I explain the situation, (I doubt she listened) eyebrows raised and head tilted she says, "You can't get your prescription right now anyway it's not ready." To which I rebutted, "it is ready." [I had it next to me checking out when I ran into the issue lol]. Instead of saying oh let me check, she snaps back, "NO, It's not." Seriously? This is the customer service now here? I stated and asked in return, "It is ready it's been texted to me to pick up and I had it at the other register, I'm not sure why the attitude?", She then threw up her hands in front of her other employees and shouted in front of her co workers and other customers, "THIS guy thinks I have an attitude, hmmph" like some 2 year old throwing a tantrum? Then I just look and ask, What is going on here?? I have never seen this. So.. Is this the new CVS? The worker was white, reddish blondish hair. I asked for her name to make a complain but didn't get it. I hate the my insurance is ran with CVS but I believe my coverage does carry anywhere. Definitely will be looking across the street.
-
November 2023 by Emol Edwards
This is the worst place ever. They are rude, disrespectfully, condescending, and they just treated my family like trash. I would not tell anyone to go to the place. If you are reading this please pick a new place. Any place would be better than this store.
-
October 2023 by Christina Stephenson
Nicole at this cvs is amazing. She is able to help multiple people at once. I had some difficulty with some UPS shipments... finding my text message receipts. She was extremely helpful and knowledgeable. This location needs to know how valuable she is.
-
October 2023 by Kristy R
Always a great experience at CVS! I love app, the coupons, the Care Pass, and the ExtraBucks!
-
May 2023 by Cathy M
I’ve been trying to call to speak with the pharmacist, but my calls go to a Covid-19 message and won’t connect me to a live person at the pharmacy.
-
April 2023 by Brittanee H
This is by far the WORST cvs I have ever been to. The pharmacists and the techs are ALL so mean and rude. They do not care about you or anyone else. They don’t even say hi, bye, thank you etc. not to mention it takes them a WHOLE day to fill ONE script. They are the slowest, laziest, and meanest people I have ever encountered from a CVS. highly do NOT recommend this one!!! Use any other cvs besides this store!
-
April 2023 by Robert Kelly
I was told to call around to other CVS to find if they have my medicine, then get it switched over.. utterly ridiculous
-
April 2023 by Stephen Standifer
Everyone of the dam cvs u can never get a hold of anyone to figure out what’s going on with medicine an an they always just got one person working in their when I go in I hope the dam place goes out of business!!
-
March 2023 by Shelby P
Best minute clinic experience I’ve ever had!
-
March 2023 by Candice Fournier
This is by far the slowest CVS on the planet!!! I had a prescription transferred over to this location because they were the only CVS who could fill it near me. I called at 4pm to see if they had received it and if or when it would be ready. I was on hold for 1 hour and 15 minutes with no answer. Called back and used the subscriber option and call was picked up immediately. The pharmacy tech then proceeded to tell me they were busy and to give them a few hours on my prescription and asked that I not call that line anymore. I told her I was just curious if she would pick up seeing as I already waited over an hour. Hard to believe she didn’t have a few minutes in over an hour to answer a call, so I waited. 3 hours later at 6:40pm. On hold for 47 minutes and they hung up the call. Called a third time at 7:20pm and again was on hold for another 45 minutes until finally someone answered. Went to the store, not a single customer in line!! This is completely ridiculous!!
-
March 2023 by Mark Browder
They don't have anyone to help you went there to get prescription order it on Sunday said they have it on Tuesday went to Puck up on Friday and told me they wouldn't have in stock till Monday
-
August 2022 by Kat B
Their phone system is garbage. Called 6 times and was unable to be connected thanks to their phone robot. Garbage.
-
April 2022 by R Andres
I went to the minute clinic with an ear infection; I didn't have an appointment so I used the computer at the kiosk and was seen in 20 minutes. They also accept sooner care anf I was seen at no cost. Very efficient and professional!
-
February 2022 by Dan Jones
Typical CVS. This location is usually not too busy and easily accessible.
