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June 2024 by Phone Calendar
Serenity is the best! She is extremely knowledgeable, patient with not so knowledgeable customers, and an outstanding problem solver. Don't know what I would have done without her help. She is superior to
all other cricket employees I have encountered.
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April 2024 by Keyna Obrion
I came in with an emergency and Kendra saved me completely. She quickly changed over all of my info to my new phone. We giggled and had a good time while waiting for the upload. 10/10 will definitely recommend this location. Everyone I've come into contact with has been amazing!!!
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February 2024 by Kimberly marie Geronimo #letmykidscomehome
Miss Nancy is awesome if you need to buy a phone go see her!!!!!
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December 2023 by Michael Mellies
Stacy was awesome ?
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December 2023 by Antonio Bonds
Finally decided to make the switch from T-Mobile. Went in last week and was helped by Yeilin. She was extremely helpful, nice and knowledgeable; and made things as easy as possible. Thanks a bunch Yeilin!
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December 2023 by Kenzie Schlecht
Great staff! Jessica was so friendly.
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December 2023 by Russell Davis
Customer service and generosity is top notch! Yeilin and Jessica are simply the best!
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October 2023 by Kimise Cherry
Please update hours with Google. Hours in the door says they are not open on Wednesdays!
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August 2023 by Autumn Hunt
Says they close at 8 got there at 7 and they was closed
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August 2023 by Kathy Rose
The best CS
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August 2023 by Chelsi Mcguire
Latonya greeted us as soon as we walked in. She was very helpful in assisting us in adding 2 lines. She was friendly and very knowledgeable. I appreciate her help. The store was very clean and it is a good location.
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April 2023 by B Z
The location is wrong on Google maps. This is actually located on the opposite side of Panera. It's on the corner intersection on Rockwell.For anyone trying to close a line (if you have multiple lines and already paid for it) they can only suspend it until the next pay period on the day of asking. You can't ask for a future date to close the line. And no refunds for that. Overall good customer service and they made things clear.
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April 2023 by Matthew Duffy
Very good helpful staffThey recovered my phone number and pin with ID verification in personInstead of getting a new number that I’ve had since I was 16 for 17 yearsThey are good at troubleshootingAnd offering lots of ideas for helpthanks
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December 2022 by Champayne Tillis
Latonya this woman is the best she knows exactly what she's doing .She always have a smile on her face the store stays clean and sanitized ..GOOD PHONES PRICES I DEFINITELY RECOMMEND THIS STORE AND ALL THE ACCESSORIES ARE PERFECT I LOVE EVERYTHING ABOUT THIS STORE❣️?
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December 2022 by rhaine Helton
I would give 0 if I could. We have used cricket for less than 30 days (it's 20 days today) and we have had nothing but problems. First of all, we asked more than twice if the phones were 5g, we were told yes and we asked if there was a data speed slow down with the $60 plan at all and were told no, both were blaten lies, the phones are 4g and there is a slow down at 22 gbs! If they try to tell u otherwise they are lying!!. Then, when we were buying the phones and the employee was trying to set them up, she could not get them to make calls at all, turns out it was a cricket system issue, so we couldn't even use our new phones for 6 hours!! Then, we get home and my phone is already not charging at all....so we go back to the store, and at first the manager says they can't return it because the phone number was written on the box BY THEIR EMPLOYEE. then finally, she agrees to exchange it. Fast forward three weeks (to today) and suddenly the new phone stops charging again, as well as our service completely not working. Couldn't make calls, couldn't make texts, couldn't even load pics or internet at all. So we go to the store and explain what was happening to the girl who claimed to be the DISTRICT MANAGER (and yet didn't even know the basics of the plans or the way things worked) and she starts screaming at me that she can't do anything and that I'm just being difficult and all that. When I asked for my account number to switch she refused to give it to me, which seems very sketchy. Eventually we ended up walking out because of how rude she was. If she doesn't like people, she should find a new job and if she is the district manager, she shouldn't be. You don't treat people like that period. All in all, cricket has been nothing but a nightmare and the customer service is absolutely awful. Go literally anywhere else.Update after finally getting my account number from a phone agent- we were able to switch to metro for the same monthly price and I got a brand new 5g iPhone 11 for $50. They had a bunch of free phones also, way more than cricket.
