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August 2024 by Matt Brooke
Bob Moore GMC sent and advertisement to my email stating they would buy a 2017-2024 used vehicle for 125% of its KBB fair trade in value. Not only did they not honor this advertisement they offered me 7k less than fair trade in value and said that what my vehicle was trading for at dealer auctions. Which is not what their advertisement said. I was then informed that the new vehicle I was considering was going be sold to me at sticker price rather than their online price. Which was $15k less than sticker and I would be required to pay their $2K dollar Bob Moore Package. I was told that this is implied in their advertisement. Yet they still never offered me fair trade in value for my clean still under warranty vehicle. Needless to say I will no longer be doing business with Bob Moore.
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August 2024 by Omar Baha
It was excellent especially the front desk gentleman. He was super friendly and helpful
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August 2024 by Frank Rohr
Fast and professional service. Will return in the future.
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August 2024 by Krista Motley
They are always great and timely!!
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August 2024 by Lenny Mingee
Always very pleased with Vanessa's greeting and great attention to her customers. Bob Moore is my go to dealer with any problems or service on both of our vehicles.
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August 2024 by Tony Auteri
⭐⭐⭐⭐⭐
I recently had an amazing experience purchasing my 2024 GMC Sierra, all thanks to Trevor! From the moment I walked into the dealership, Trevor was welcoming, knowledgeable, and genuinely passionate about helping me find the perfect truck.
He took the time to understand my needs and preferences, guiding me through the different options without any pressure. Trevor is incredibly familiar with the GMC lineup and provided valuable insights that helped me make an informed decision.
What impressed me the most was his commitment to ensuring I was completely satisfied with my purchase. He went above and beyond to secure a great deal and made the financing process smooth and transparent.
If you're looking for a reliable and trustworthy car salesman, I highly recommend Trevor. His professionalism and dedication truly set him apart. I couldn't be happier with my new Sierra—thank you, Trevor, for making this experience so enjoyable!
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August 2024 by Harold Owens
I thought that Paul Williams service with me was very professional I can see myself going back to that dealership for future service to my vehicle
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August 2024 by Krista Allen
Thank you for making our car shopping experience NOT suck. I always leave car dealerships feeling like I need a shower after dealing with the salesmen. (The majority are slimy, and I feel like they rubbed off on me). Everything from the minute we walked on the lot was effortless. Kevin was so sweet and made sure that we were well taken care of, and Preston in finance was awesome as well! The GM made sure to make us feel like we were his top priority. A+
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August 2024 by Gary Mills
Service writer was very helpful and work was done promptly. Good Job!
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August 2024 by Bobby Williams
One bad tech can make a dealership look terrible. After getting my oil change done, went to get into truck and couldn't because the seat was repositioned, the radio was changed, the pedal setting was changed as well. I'm very ocd about where my belongings are in my vehicle, when I looked in my console it had been wrecked. Nothing where I keep them for my personal ease of use. Very unprofessional and disappointing. Whether he was trying to funny or just that damn dumb, he has affected my choice of if I let them service my vehicles again.
The service manager reached out with an explanation, while our visions of service standards and etiquette are very opposed with each other. This can be a great training opportunity. I only assume the service writer put on the service order what I wanted and declined. I also assume the tech did not read the job scope on the work order. All fixable actions. I appreciate the manager calling me.
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August 2024 by Bill Kowallek
We purchased a vehicle from Bob Moore GMC, The vehicle seems nice and the price was fair. When we inquired about the second remote for the vehicle they said they only had 1,
I said the vehicle is supposed to come with 2 and told them I wanted a second remote furnished by them. The salesman went to management and came back saying they will sell us one for $200 not the normal $400 ( THIS IS A LIE ) the remote is the basic remote costing $56. I told them I am an ex GM employee and I know the costs involved. Once they agreed to provide the remote at no cost we agreed to the sale. HOWEVER. from the point you agree on a sale price to the time you leave they are RUDE, DEMANDING and UNPROFESSIONAL. When we went into sign all the documents the finacnce person tried to get us their financing, When I informed him I brought ny own financing
( ALMOST 4% lower rate ) He became rude and agressive.
They said they have rules and could not accept my bank financing and needed a certified check. This is UNPROFESSIONAL and Illegal. We were forced to go back to the bank and The bank called them and they still refused the funding. After a second meeting we walked away from the deal and they kept calling trying to get us back. We had to go back to the bank a second time and have the bank and the finance corporate manager write them a letter notarized that they cannot deny the funding we provided. FINALLY 10 hours after we arrived we left with the vehicle. I will never set foot in this dealer again and advise anyone if you have your own financing STAY AWAY
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August 2024 by wapd205
Your service department staff is always friendly, courteous, and professional. They have a “customer first” attitude.
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August 2024 by Sherri Davis
Had appointment for oil change and tire rotation. Filled my fluids and washed exterior, much appreciated!!!
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August 2024 by Ralph Smith
Excellent service and my truck was ready before the time promised.
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August 2024 by Sandra De Loera
It's my second time at Bob Howard and planning to go for the third time. Tyrone we are looking forward for your help again. Thanks again for being patient and making our plans work like we expected.
