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November 2024 by Kathia Oviedo
The amount of times I’ve tried to call and speak to a representative at this location to ask a simple question and nobody has answered is ridiculous!
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October 2024 by Nicholas H
What's the point of having an ATM if it doesn't work 85% of the time?
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August 2024 by Julia Buzbee
I should not have to wait two weeks to get help to reset my banking mobile app for the third time since signing up with the app at the baking location only four weeks ago. I was told today by a customer service representative that since I can’t come in during the day (I am a teacher) that there is no one available to assist me with this problem. I have tried to reset it numerous times through the app and it just loops around to the same page. When I call the one 800 number, they tell me I can’t get out because the email is incorrect even though I’ve never changed my email for the last 22 years. I think it’s time for me to find a new bank and switch my accounts over. I think it’s pretty sad that Bank of America cut staff to save money but then nobody’s there to ever help customers.
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August 2024 by Wendy Benton
You can never get anyone to answer the phone!
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April 2024 by Brian Ruud
Staff has to be the most unfriendly banking staff in the whole metro! One lady who I assume was the manager and could hardly speak English was absolutely the meanest person I’ve ever encountered. Staff changes weekly.
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February 2024 by Starsha Gogoua
Courtney Walker, was great she help me a lot in gave me the tools I needed with better understanding of everything I was trying to get done. Definitely love doing business with this bank they have lots of different great opportunities that was pointing out to me by her. Thank You!
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January 2024 by Hal Curry
They show little to no interest in providing good customer service. They have closed drive thru, reduced service staff inside, and shunt as many as they can to ATM machines. I moved almost all of my business to a much more eager to please credit union. Too bad. B of A was awesome in its day, but those days are over.
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January 2024 by Terry Hunter
Needs an awning or something over the lane of the drive up ATM. The evening glare is terrible. It's almost impossible to read the screen.
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December 2023 by Honest Opinion
The worst bank and service
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December 2023 by Jimmy James
Good experience
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September 2023 by Blair P.
Wonderful experience! I went in early for an appointment and was greeted by multiple employees and assured that I was checked in and would be helped soon. When it came time for my appointment and the person I was going to meet with was not yet available, Courtney was able to help me at the front desk. She was so nice, and was able to efficiently help me accomplish my need.
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September 2023 by Onneta Bruton
Update: It is 9/1/2023 and we STILL have not had our deposited funds returned. I contacted the claims department again and was told that despite verification of machine malfunction and funds discrepancy, the bank would not return our money until at least 9/11/2023. Probably, because of this post. HORRIBLE service!We made a large cash deposit in the ATM on this past Friday and the ATM malfunctioned and did not record the proper deposit. The machine gave us a ticket with a number to call for a claim. We immediately went into the bank to report the situation. We were sat in one of the offices, the number called given for the ATM, and left in the office. We spoke with the claim department who told us an investigation would occur and we would have a decision within 24-48 hours which we told them was not acceptable. We were then told that an escalation would be placed on the situation and we should have an answer within 24 hours. We spoke with the staff and asked if they could go to the ATM to verify the money was there. They told us that they would have to wait for a technician to repair the machine and they didn't know when that would be. On Monday, we hadn't received any information on the status. I went to the bank and saw that the ATM was working; however, when I inquired with the staff about the status of our deposit, we were then told that we had to wait until the LOOMIS personel verified the error. I reminded them that we were told that we should have an answer by the staff and claims department within 24-48 hours. THEN, the response was that the claims department didn't work on the weekends, so the 24-48 hours would not begin until that day. I also contacted the claims department and was initially told that they had no claim on file. I then gave them the claim number and then they were able to locate the claim, but the 24-48 hours did not begin until Monday although the claim was filed on the previous Friday. It is now Wednesday and we still have no answers or deposited money. We have banked with BOA for many years and this is TOTALLY unacceptable. We have also learned a valuable lesson in that customer service is NOT a priority of this company.
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September 2023 by M J
Tall white thin man branch manager. Is disrespectful. Treated me like I came off the bottom of someone shoe. My father1st check from his estate who just passed and served this country, check was pushedBack in my face as I stood shaking because I'm disabled and was told the bankers sitting at in the cubicle could not assist me I had to stand in linewhile he took the white couple that came in after me in his officeYes he saw me yes he spoke to them first and decided I was not worthy of his time. I have never and won't again. Over 60 plus years fam and self with this bank
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August 2023 by Bradley P.
Only one drive through ATM but going inside is always quick and easy. Great service all around.
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July 2023 by Leather Wing
Impossible hours to get into the lobby, no weekend hours, drive through ripped out and everyone is directed to an ATM that regularly requires maintenance.This is a bank that doesn't want your business.
